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“Sour puss staff”

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Melia Iguazu Resort & Spa
Certificate of Excellence
Reviewed July 29, 2013

We recently spent two nights in this hotel. While the view is magnificent the staff were terribly unfriendly and never smiled. The rooms were ok but another puzzling thing was that in both Sheraton hotels we stayed in (one in Brazil) you had to pay extra for wi-fi access. In some pousadas we had free wi-fi and one would think at these prices they could at least throw in the wi-fi. I found the hotel staff on the brazil side much more friendly.

  • Stayed: June 2013, traveled with family
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Thank valuable186600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian B, Guest Relations Manager at Melia Iguazu Resort & Spa, responded to this reviewResponded July 31, 2013

Thank you very much for your reviews. First of all we would like to apologize for the inconveniences you`ve experienced during your stay with us, I can assure that those things are not representative of our services and standards. We truly appreciate your constructive comments and we hope to have the chance to meet you again.
Sincerely, Cristian.

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1,138 - 1,144 of 3,053 reviews

Reviewed July 20, 2013

Very good five star hotel with everything you would expect from the Sheraton. We had a falls view room, which in my opinion was worth the extra money. I would recommend getting up early to beat the crowds at the falls, it gets super busy and it's a single file track so can be annoying if you are stuck behind a tour bus. Note you still have to pay for the park entrance ( I assumed it was included in the hotel cost) and wifi is extra.

  • Stayed: July 2013, traveled as a couple
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1  Thank ME-review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian B, Guest Relations Manager at Melia Iguazu Resort & Spa, responded to this reviewResponded July 24, 2013

Thank you very much for your review!!
It`s nice to know that you enjoyed your stay with us. As you said, the entrance to the National Park is not included in the hotel rate, but being staying here you have to pay only once.
We hope to see you soon again.
Best Wishes, Cristian.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

Stay 2 nights in April 2013. Had a room with fall view on the upper floor. The room was well equipped, recently renovated. The breakfasts are great and we were surprised by the high quality and variety of the dinners. The lunch is not impressive and you have more options in the park. Staff is very helpful and you cannot have a better location. The pool is great for refreshing in the nature. While is not cheap, it worth every dollar.

  • Stayed: April 2013, traveled as a couple
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1  Thank babygranpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian B, Guest Relations Manager at Melia Iguazu Resort & Spa, responded to this reviewResponded July 18, 2013

It`s great knowing that you have enjoyed your stay at the hotel, is great to receive positive feedback from the services we offer.
We look forward to welcoming you again on your next visit to the land of the falls.
Sincerely yours, Cristian.

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Reviewed July 15, 2013

Very helpful staff, clean, decent sized room, free drinking water, breakfast -very good selection, and location excellent, being within walking distance of the upper and lower trails and the stations. Handy to Brasil side as well. My only real gripe -had to pay extra for wi-fi access.

Room Tip: The 'jungle'side rooms had afternoon sun, whereas the Falls side did not.
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  • Stayed: July 2013, traveled as a couple
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Thank bjm286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian B, Guest Relations Manager at Melia Iguazu Resort & Spa, responded to this reviewResponded July 18, 2013

Thank you very much for your review!!
We are very pleased to know that you really enjoyed your stay with us and specially our location!!
We hope to see you again soon.
Our best wishes, Cristian.

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Reviewed July 15, 2013

Stay: 1 night in July 2013
Room: Fall view on second floor
Price: US$420 including tax

Pro: By far the best location, excellent breakfast, great service, wonderful view.
Con: expensive, and no free wi-fi.

Although we only stayed for one night (two half days), we had the opportunity to appreciate just how prime this location is. As other reviewers have said, the view is gorgeous, access super convenient. In our experience, it translated into this:
- Arriving on a Saturday afternoon, got to the hotel at 4 pm. By 4:20 pm, we are already in front of the first of the falls on the upper trail. Most of the tourists of the day have left, we and half a dozen others were able to explore the beauty and wonder of the falls via both upper and lower trails freely and soak in all the marvels of this natural wonder. We got back to the hotel at 5:40 pm, had the best hour and a half of any sightseeing trips, took hundreds of photos.
- Next day, checked out the room first, then had a leisurely long breakfast - excellent buffet, great crispy bacon and some of the best chorizo. 10:45 am, we went to the falls again, this time, the other tourists crowded in by the hundreds. Speed to move anywhere is slowed, the views are obstructed from time to time. Then we were told that the trail to Devil's Throat was closed due to high water level.
Don't get me wrong, we still had a swell time, but we are really thankful that we explored the trails the day before and were content to just take it easy on the second day.

Other good things about the hotel:

We weren't hungry on Saturday night (jet lagged) and just wanted to have our own Tom-Yum cup-a-noodles and go to sleep, but the room had no kettle. I called room service asking for one, they said they can only give me some hot water. I said I needed at least two big cups. No problem, 5 minutes later, a nice lady came bearing a huge platter, with a big jug of hot water (one of those that will keep it hot for hours), two cups, saucers, sugar, spoons, napkins and everything. She left so quickly, I didn't even get a chance to tip her. The hot water was more than enough for our two cups of noodles, and later two cups of jasmine teas, and we didn't have to pay a peso!

When we checked out first thing in the morning, they ensured us that we were welcome to leave our luggage with them and use all the hotel facilities throughout the day, including shower, etc.

I admit the decor is a little dated and you can see small signs of wear at places, but that didn't bother me. We are in the middle of a jungle after all and this place still feel luxurious despite the little wear. Just take a look at their formal dining room. So luxurious and beautiful. This would make a fantastic wedding location!!

The service and the view made the expensive hotel room all worthwhile. Every staff member and guest has smile on his/her face. That's something money alone can't buy!

If I ever come back to Iguazu Falls, I will make sure of two things:
1. the Devil's Throat trail is open, and
2. I will stay at the Sheraton here, in a Fall View room on the upper floors.

Room Tip: Unless you only use your room to sleep, otherwise, get a fall view room, on the upper floors if avai...
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  • Stayed: July 2013, traveled as a couple
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2  Thank kaisnowbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian B, Guest Relations Manager at Melia Iguazu Resort & Spa, responded to this reviewResponded July 21, 2013

Great to know about your experience with us, thank you for sharing.
We are so glad you enjoy our wonderful breakfast and our great location!!
Remember that you can always get some great promotions on our web site!!
We would love to host you again in a near future.
Sincerely, Cristian.

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Reviewed July 9, 2013

The view rooms give you a lovely view of the falls. Monkeys do come to the balconies in the evening. It is an old , worn hotel but has the basics in a convenient location to the falls trails. the breakfast is decent, with eggs and a selection of fruits.

Room Tip: get a view room
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  • Stayed: July 2013, traveled with family
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1  Thank travel4fun111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian B, Guest Relations Manager at Melia Iguazu Resort & Spa, responded to this reviewResponded July 11, 2013

Thank you for your review!!
It`s great to know that you have enjoyed our location!!
Our guest`s satisfaction is our top priority, that is why I ask you to accept my apologies if something in your stay was not to your liking.
We truly appreciate your constructive comments an hope to see you soon back.
Cordially, Cristian.

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Reviewed July 5, 2013

First let me say the customer service here is excellent. Everyone was friendly and helpful. The food was excellent (including breakfast). We ordered room service (the fish and risotto) both nights we were there and they were our favorite meals of the trip. They also sent us up a bottle of champagne and chocolates our first night because we were on our honeymoon.

That being said we had an issue with our first room. There were a lot of ants going up the wall. We complained and they moved us to another room. Unfortunately this room had ants too, but not as many and contained in the bathroom. Luckily we had a bug spray that we used on the holes and never saw ants again.

We did a spa package and were less than impressed. Save the money on a massage and just do the hydromassage, which is much cheaper. The towels in the spa were very old and ragged. The relaxation room was dirty and the women who work at the spa were yelling back and forth at each other, so it definitely was not relaxing.

Definitely stay here for the location, just don't expect a super nice hotel. It was great to just walk out the door in the morning and be in the park. We could also come back and change clothes and go back out.

  • Stayed: June 2013, traveled as a couple
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3  Thank Jackie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristian B, Guest Relations Manager at Melia Iguazu Resort & Spa, responded to this reviewResponded July 11, 2013

Thank you very much for your reviews. First of all we would like to apologize for the inconveniences you have experienced during your stay. We truly appreciate your constructive comments. It`s good to know that you enjoyed our customer services.
We look forward to see you again soon in Iguazú, so you can enjoy again our best meals.
Sincerely, Cristian.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Iguazu Resort & Spa

Address: Parque Nacional Iguazu, Iguazu National Park 3370, Argentina (Formerly Sheraton Iguazú Resort & Spa)
Phone Number:
Location: Argentina > Litoral > Province of Misiones > Iguazu National Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Iguazu National Park
Price Range: $253 - $736 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Iguazu Resort & Spa 4*
Number of rooms: 176
Official Description (provided by the hotel):
Immerse yourself in a natural sanctuary in the heart of the jungle, where the magnificent Iguazu Falls cascade in front of the Meliá Iguazu Resort & Spa. . Rest in a quiet and peaceful atmosphere, immersed in the mystical energy of the Paranaense jungle. ... more   less 
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Also Known As:
Sheraton Iguazu Hotel Iguazu National Park
Sheraton Iguazu Resort And Spa
Sheraton Iguazu National Park
Iguazu National Park Sheraton

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