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“Nice Hotel Poor Managemnt”
Review of Red Wine Club

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Red Wine Club
Ranked #24 of 52 San Rafael B&B and Inns
Reviewed March 14, 2013

This was a beautiful boutique hotel. Only 5 well appointed and charming rooms . The staff was great and the breakfast was good as well. Had it not been for the manager I would rate this hotel a 5! We traveled there with our Argentinian host who was asked to put down a deposit for our 4 rooms for Feb 27 / 28. After we checked out our host reviewed his invoice and noticed that the deposit was not credited to the account for the rooms. He called the manager who said that she was sure she returned the deposit of $800 Pesos in cash, to him during breakfast. He claimed that she did not and she agreed to look for it. He called back later and the story changed whereby she claimed that she returned the cash in an enevlope while were were loading our car. We were the only people in the hotel and none of the 8 of us witnessed any exchange. Its unfortunate that our´host did not question this while in the hotel. But, it seems dubious that a deposit would be returned in cash rather than applied to the bill. Either way I feel the Manager on duty that morning showed poor customer service with no regard for trying to remediate the situation. I do not know who the owners are but this type of potential dishonesty will not serve them well going forward. Needless to say we will seek another hotel in San Rafael next time we visit.

  • Stayed: February 2013, traveled with family
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Thank Ben1p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 - 10 of 58 reviews

Reviewed October 9, 2012

If you dont need too much luxury or commoditties, Red Wine Club is the place. The rooms are really comfortably, the pool is nice, and its very clean.
The best of all?: The breakfast!! really amazing for the price you pay.
The worst?: It s a little bit away from bars and restaurants, but hey... San Rafael is not a big city..

Room Tip: Ask for a room away the breakfast area.
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  • Stayed: April 2012, traveled as a couple
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Thank ChinoAkd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2011

my partner and i had a really good two night stay here, was recommended by the place we stayed in while in buenos aires, really nice little hotel, clean, quiet, decent location, reasonable price, very good wine on offer, we found the staff really helpful even with our dodgy spanish....rooms were nice, hammocks in the garden were even nicer!

it's a small place and if you're looking to be waited on or for a big, luxury hotel experience then maybe not for you but if you're travelling around and want to chill from a great base in a lovely city then check it out. would love to go back.

Stayed: September 2011, traveled as a couple
Thank lovander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2011

We stayed in the Red Wine Hotel for 5 nights and thoroughly enjoyed the experience. Contrary to other reviews, we found the staff to be especially friendly and helpful and every request was dealt with immediately and effectively. The rooms are basic but comfortable and there was always plenty of hot water for showers etc. Breakfast was a little disappointing (toast, cold meat, cheese, fruit juice and coffee) but was perfectly adequate. The swimming pool was tiny and not too inviting with floating leaves etc but we were there at the end of the season. However, the courtyard surrounding the pool was a great place to sit and relax.

The location was perfect for us as it was "7 blocks" from the centre of San Rafael (8 AR$ taxi ride from the bus station) and was very quiet at night. The 15-20 min walk into town was no problem as there were various routes to take - all of which had interesting "features". If needed, there were several mini-markets nearby.

There are several trips to be taken throughout the region and the hotel staff will book these for you with door to door service. (Canyon Atuel was the best although involved a long day and do ask for a trip with the appropriate guide. We didn't and spent a fascinating day with 10 Argentinians trying to translate for us!).

The nearest resturants were in town and we preferred La Fusta (near juncion of Av H Yrigon and Av Moreno) because of the very friendly service and choice of food. There's also a wide range of cafes, bars etc to suit every taste - especially at night when San Rafael really comes to life.

In summary, the Red Wine Hotel is a boutique hotel situated in a quiet residential area but which has most of the necessary facilities - including free internet access. It does not have the large international hotel paraphenalia but a much more intimate feeling. We would definitely stay here again

Room Tip: Best rooms are Barbera and Pinot Noir
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  • Stayed: March 2011, traveled as a couple
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5  Thank MikeE76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2010

It's a reformed home, in an residential neighborhood, difficult to find. Cold rooms and NO HOT water during the night. Poor staff reception though they copied ALL our passports, etc. I would NOT stay there again.

  • Stayed: November 2010, traveled with friends
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3  Thank Argentinaexpert23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2010

We stayed at this nice little hotel just a few blocks from the main drag. During winter the rooms seem to be cold no matter how much you try to warm them up as do the staff. They are helpful but a smile from time to time wouldn´t hurt.

The rooms are very nicely laid out and each are named after a different grape, we stayed in Pinot Noir I think. breakfast is the typical Argentine croissant and toast with fresh fruit so not a lot can be said about that. The hotel would make an ideal place to stay in summer or spring to visit some wineries or to visit the canyon, both are fantastic. Get a booking for both through the hotel, especially the wine trip as a man picks you up, takes you to 3 wineries then you rock up at someone´s house for a grand bbq with wine in a fabulous dining room with a fire.

  • Stayed: May 2010, traveled as a couple
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4  Thank jackinthegulf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2010

This is just a great little place to stay, in a residential area, so it is quiet. Great service and good wine.

  • Stayed: February 2010, traveled with family
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4  Thank Endlesstraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Wine Club

Address: Calle Salta 424, San Rafael M5602GJJ, Argentina
Location: Argentina > Cuyo > Province of Mendoza > San Rafael
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool
Hotel Style:
Ranked #24 of 52 B&Bs / Inns in San Rafael
Price Range: $83 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Wine Club 3*
Number of rooms: 9
Official Description (provided by the hotel):
Combing the enchantment of wine processing and architecture, The Club is opening its doors in San Rafael, Mendoza with a new professional concept in accommodation. We are making a proposal in artisanship and sophistication, which will allow us to discover classic tradition within new custom. Closely located to the mountain range, it is here where beauty and good taste are ready to offer you maximum satisfaction. Our rooms mirror the concept of red wine grapes. ... more   less 
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Also Known As:
Red Wine Club San Rafael, Argentina - Province Of Mendoza

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