This was a beautiful boutique hotel. Only 5 well appointed and charming rooms . The staff was great and the breakfast was good as well. Had it not been for the manager I would rate this hotel a 5! We traveled there with our Argentinian host who was asked to put down a deposit for our 4 rooms for Feb 27 / 28. After we checked out our host reviewed his invoice and noticed that the deposit was not credited to the account for the rooms. He called the manager who said that she was sure she returned the deposit of $800 Pesos in cash, to him during breakfast. He claimed that she did not and she agreed to look for it. He called back later and the story changed whereby she claimed that she returned the cash in an enevlope while were were loading our car. We were the only people in the hotel and none of the 8 of us witnessed any exchange. Its unfortunate that our´host did not question this while in the hotel. But, it seems dubious that a deposit would be returned in cash rather than applied to the bill. Either way I feel the Manager on duty that morning showed poor customer service with no regard for trying to remediate the situation. I do not know who the owners are but this type of potential dishonesty will not serve them well going forward. Needless to say we will seek another hotel in San Rafael next time we visit.
- Official Description (provided by the hotel):
- Combing the enchantment of wine processing and architecture, The Club is opening its doors in San Rafael, Mendoza with a new professional concept in accommodation. We are making a proposal in artisanship and sophistication, which will allow us to discover classic tradition within new custom. Closely located to the mountain range, it is here where beauty and good taste are ready to offer you maximum satisfaction. Our rooms mirror the concept of red wine grapes. ... more less
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- Also Known As:
- Red Wine Club San Rafael, Argentina - Province Of Mendoza