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“Dirty and bad service”

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Amerian Executive Mendoza Hotel
Ranked #17 of 84 Hotels in Mendoza
Sao Paulo, SP
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Dirty and bad service”
2 of 5 bubbles Reviewed January 2, 2013

Bathroom and linen were dirty (see attached photos). There was also a terrible smell coming from the drains and the sink. Regarding the service, the hotel booked for me a remis (driver) to visit the vineyards and said the price would be 380 pesos. However, when we arrived in the vineyard and there was no way to come back, the remis changed the price to 600 pesos. On the second time, the hotel booked another remis for 500 pesos. And again the remis changed the price to 700 pesos when we arrived in the vineyard. When I returned to the hotel I complained that the agreed price was 500 pesos and the hotel simply stated that this was not its responsibility. The hotel offers a service of a company that cheats the clients and do nothing to solve it. How can we trust in service like this? It is not a 4 star hotel. The experience in this hotel was really bad and I do not recommend it.

Room Tip: My party had rooms on 7th and 15th floors. Both of them had terrible smell coming from the drains an...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MSHBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raul C, Director de Relaciones con Clientes at Amerian Executive Mendoza Hotel, responded to this review, February 1, 2013
We regret the inconvenience series had at our hotel, and arrangements were made for the event. Hope you honor us with your visit again.

greetings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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778 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Amerian Executive Mendoza Hotel

Property: Amerian Executive Mendoza Hotel
Address: Calle San Lorenzo 660, Mendoza M5500GFN, Argentina (Formerly Executive Hotel Park Suites)
Location: Argentina > Cuyo > Province of Mendoza > Mendoza
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Business Hotel in Mendoza
#9 Spa Hotel in Mendoza
#10 Luxury Hotel in Mendoza
#18 Family Hotel in Mendoza
#18 Romantic Hotel in Mendoza
Price Range (Based on Average Rates): $
Hotel Class:4 star — Amerian Executive Mendoza Hotel 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Executive Hotel Park Mendoza

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