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“A pretty good hotel”
Review of Huentala Hotel

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Huentala Hotel
Ranked #15 of 84 Hotels in Mendoza
Certificate of Excellence
Calgary, Canada
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“A pretty good hotel”
Reviewed March 11, 2013

Good location, easy walking to the mall and central square, this is a safe city to walk in. Our hotel room was rather strange in its layout with 3 beds ( we were in a "suite") I think there are better rooms, you may want to choose a standard room.The hallways smelled. Our room was clean and there was plenty of hot shower water. Bring your own good bar of hand soap as the supplied bars are small and weak and a lather is impossible with the hard water. The breakfast is sub standard. The front desk staff were excellent. Free and strong WIFI signal in our room and throughout the hotel. Air conditioning in our room worked but it took a while to get to the desired temperature. This is a 3+ hotel, not quite a 4.

Room Tip: Ask for a standard room
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Service
Helpful?
1 Thank beaway24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huentala, Departamento Comercial at Huentala Hotel, responded to this review, April 14, 2013
Dear guest:

Thank you for your comments. We hope you visit us next time you come to Mendoza.


Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (39)
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English first
Level Contributor
92 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 8, 2013

My husband and I had an excellent stay at Huentala. The hotel ambiance is very nice. We had the basic room, it was relatively small, but somewhat expected. We don't spend much time in the room, so this sufficed for the 2 of us. The breakfast buffet was good and the overall service, especially from the front desk was excellent. It is in a very good location only one block from the main street (Av. San Martin). It is connected to the Sheraton, there is a shared entrance inside so you have access to the amenities of the Sheraton. The price difference when we traveled was approx. $300/night for the Sheraton. To add to the excellent service, we were given 2 bottles of Mendoza wine as a parting gift. If we went back to Mendoza, I would highly consider staying here again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Mvanessa11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huentala, Departamento Comercial at Huentala Hotel, responded to this review, March 11, 2013
Dear guest:

We really appreciate your comments and we are glad that your experience was more that good!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
122 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed February 25, 2013

This was the last of 3 hotels we stayed in during our visit to Mendoza, and it was the best - we paid the least and got the most.

We had a standard room with a queen bed. The room was very clean and very well maintained. The rooms have been completely renovated. Excellent water pressure in shower. The bed was very comfortable - almost as good as beds in luxury chains. Breakfast was much more ample than your typical Argentine breakfast. Service was very friendly and professional.

The only thing one needs to be aware of is that walls are thin.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanderkinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huentala, Departamento Comercial at Huentala Hotel, responded to this review, February 26, 2013
Thank you for your lovely commets.
We hope you visit us next time you come to Mendoza.

Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barr
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 19, 2013

We stayed 3 nights; I wish we hadn't!
We had wanted a bit of an upgrade on what the agent initially provided; we ended up with a bit of a nightmare as a result of a bag-snatching during dinner. The incident was so ambiguous and cannot be explained in any logical way; we have come to the conclusion that there was colution by staff. Towards the end of the evening we were the only guests in the dining room. A couple walks in and sat immediately behind my wife despite the many other unoccupied tables; they looked at the menu; got up and walked out. Neither my wife nor I noticed that her handback also 'walked out' until we got up to retire to our room. The most bizarre though is that at that moment several staff appeared with the handback claiming that it was handed in at the Reception. A gold chain was missing but a few hundres pesos were in the purse; fortunately the credit cards were in the safe in our room. Explain it, if you can!
Generally the room was OK and the hotel is central, but most of the staff were nul; The security officer ignored you when you wandered in and out; the reception mostly did likewise. The front of the hotel was being renovated at the time which was not very endearing to what should have been a luxury stay.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Jorgen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huentala, Departamento Comercial at Huentala Hotel, responded to this review, February 21, 2013
Dear guest:
We are really sorry, for you have mentionned, since it is far away from what it really happened.
We though you understood what happened, and we wanted to be descrete and avoid to alarm you in anyway.
What it really happened, (the whole story) is that Security and the waitress realized that the couple that sat next to you, were taking your bag. In order to avoid any further possible danger to you, they wait until they left the restaurant, and leave you safe.
What you don´t know, and didn´t asked what exactly happened is that our Security person and a bellboy went with the couple to the street and recovered your bag.
Avoiding again in this way, any danger to you.
Moreover, they had had also a problem with the Security of the hotel next to us, and nearly got into a fight with the burglers…
As you may imagine, if there was still money in your purse, it was not the intention of the people working in the hotel, to steal from you.
We are really sorry of your interpretation of what had happened, while our personnel was looking after your things, and more important after you.
We though it was clear we were working in protecting you.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 13, 2013

A few blocks from Plaza Independencia. An easy walk through the plaza to restaurants. The hotel room was roomy and comfortable and the service desk was outstanding. Next door is the Sheraton Casino, if you like, but wasn't really a factor in the quality of my experience.

  • Stayed February 2013, traveled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thrasher2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huentala, Departamento Comercial at Huentala Hotel, responded to this review, February 27, 2013
Dear guest:
We really appreciate your time in writting down your experience at Huentala.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 18, 2013

We were in Mendoza for a couple of days and having paid a little extra for a suite, we were directed by very helpful front desk staff on arrival to the 4th floor towards the front of the building.

Unfortunately we had to change our room as there were scaffolding works taking place and builders practically on our balcony. I must say that this would have been a lovely room without the works taking place. We were changed to the only other suite which was available, which was at the back of the building with a disappointing view and not much light.

Upsides were that there was enough room to swing a cat and the beds were very comfortable. Air con was welcome too! Great location too for the bars and restaurants.

I would love to recommend a really nice restaurant too - Azafran (see Tripadvisor reviews here http://www.tripadvisor.com/Restaurant_Review-g312781-d946029-Reviews-Azafran-Mendoza_Province_of_Mendoza_Cuyo.html) - great steak, great service and a fantastic wine recommendation - perfect.

All in all, without the building works going on, this would have a been a great place to stay, so don't let this put you off! Think location!

Failing that, you'll be too drunk to notice - Mendoza's wine is incredible!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank wolfie23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 15, 2013 via mobile

Stayed here three nights and loved every bit. The hotel was cool and clean, the room was comfortable and clean, the bathroom shower was awesome. Breakfast was really delicious for being included in the price, and the staff in my opinion was extremely warm, totally welcoming, and totally tried to help accommodate for anything.

I would highly recommend staying here, a little bit of Spanish background may help, as I think the hotel caters more towards South American tourists, but they were so cool. I was really impressed and even when there was a bit of a language barrier, they tried to bridge the gap as well as they could. I loved it and would definitely stay here again.

Stayed January 2013, traveled with friends
Helpful?
1 Thank Dannygdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huentala, Departamento Comercial at Huentala Hotel, responded to this review, January 16, 2013
Dear guest:
Thank you for your reviews!

Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Huentala Hotel

Property: Huentala Hotel
Address: Calle Primitivo de La Reta 1007, Mendoza M5500AEK, Argentina
Location: Argentina > Cuyo > Province of Mendoza > Mendoza
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Mendoza
#4 Business Hotel in Mendoza
#8 Luxury Hotel in Mendoza
#14 Family Hotel in Mendoza
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Huentala Hotel 4*
Number of rooms: 81
Official Description (provided by the hotel):
Huentala Hotel is a refined centrally locate hotel where comfort, art and architecture goes along with service. Located in the heart of Mendoza City, 1 block away from the pedestrian and main comercial street, just only 15 minutes away from the international airport, Huentala offers, bilingual staff, buffet breakfast, private parking (with charge), wine cellar, medical coverge, free wifi & internet in lobby and rooms, private offices, swimming pool and gym, and free coffee and tea in rooms. ... more   less 
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Also Known As:
Huentala Hotel Mendoza

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