Nice hotel with large rooms and good breakfast. Pool area not up to 5 star standards, only 5 or 6 sun loungers for a hotel with circa 20 floors! Small gym but was fine. Reception staff not the most customer focused, requested payment for booking before we even checked in. Considering the booking was made via internet and credit card details were submitted, I thought that this was a little pushy. When I explained that I needed to go to the bank to withdraw cash to pay I was instructed that a note would be put on my file about this....felt like I had committed an offence and was especially noteworthy as we were on honeymoon (about which the hotel had been informed).
Requested an iron and ironing board to which I was told that my shirt would be ironed for me....to which there was a charge upon check out (not advised when requesting the iron). Overall nice hotel, decent breakfast and good location within Mendoza but staff need customer service training.
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- Also Known As:
- Diplomatic Park Hotel Mendoza