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“Good, Solid hotel......but”

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Sheraton Mendoza Hotel
Ranked #13 of 84 Hotels in Mendoza
Certificate of Excellence
Chicago, Illinois
Level 4 Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good, Solid hotel......but”
Reviewed March 30, 2013

This is a nice hotel. Having stayed in a number of (non US) Sheratons recently I found this property to be pretty much in line. Very comfortable bed, nice sized room, overall a clean and well environment. Small things keep this from receinving a higher rating from me.....
Service was lacking at times, slow or non existant and slightly rude---but not the front desk staff, they were very nice. The bathroom could have been cleaner, I dont like seeing mold in the shower area and the BR ammenities were skimpy and inconsistant....Wouldnt mind just one more English speaking TV channel piped in.... there was just one? Thats just me..... Great location, nice pool, nice gym......overall very comfortable as expected....

Room Tip: request a room facing the mountains, very nice color filled sunsets
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharem57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatricioCarvallo, Gerente at Sheraton Mendoza Hotel, responded to this review, April 3, 2013
Dear Mr/Mrs,

Thank you for staying with us. We work hardly to improve our service quality and guest service. Your opinion and suggestions help us in this mision.

Looking foward to have you with us again.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
New Jersey
Level 6 Contributor
145 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed March 16, 2013

We stayed at the Sheraton for Vendemia - the annual wine harvest festival. Getting information about Vendemia events from Sheraton staff in advance of our trip was nigh unto impossible. The on-site travel service they referred us to was very expensive for the tickets. Once we got to the hotel we found the front staff to be very helpful (unlike other reviews posted). The room was spacious, modern, and in very good condition - laid out similar to other Sheratons - quite comfortable. One disconcerting thing (as mentioned in other reviews) was the frosted glass wall between the bathroom and the bedroom. This was OK until one of us got up in the night to use the bathroom - then the whole room was bathed in light interrupting the sleeping party. (Our solution was to use our travel flashlight for nighttime toilet visits.) The breakfast buffet wes quite nice - many choices (hot and cold), all high quality. The hotel is conveniently located for downtown activities - the main plaza is within wasy walking distance. However, be careful, another guest staying there had their camera snatched at one of the plazas in broad daylight.
Working with housekeeping was an adventure - every day something was not included with the maid's visit - either washcloths, tissues, lotion, etc. had to be requested. A discussion with the housekeeping supervisor along with a tip seemed to help.
For those of you who have access to the Club Lounge - the Lounge is not attended during the day and only for deliveries in the evening. This meant that dirty dishes were left on tables and refreshments and dishes were not replenished. A modest amount of food was provided at evening hors d'oeuvres and was quickly consumed. Calls downstairs sometimes resulted in more. All of the guests using the Lounge were complaining regularly - to each other and to staff. Based on other reviews this is an ongoing problem unheeded by the management. One of the guests complained about the service and was told wine would be provided. The staff person delivering the wine broke the cork and couldn't remove it - no further wine was offered. At another time, guests were told that wine was not available in the Lounge.

Room Tip: Try to get a mountain view room
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BGMNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 8, 2013 via mobile

A decent hotel under the Sheraton brand. The location is within walking distance from the Plaza Independencia and main restaurant area if the city. Overall a good hotel but lots of small details prevent it from being great. Service is OK, breakfast is limited, Sunday brunch is not worth the price. The pool and gym are Good and there is a nice sunning area. The rooms are a nice size, Internet is not free but has a decent performance. I found a number of maintenance issues that really could be fixed (bathroom door did not shut, show soap tray falling off the wall, outside window needs to be propped open etc. ) Overall I would recommend staying here but be prepared for a few shortcomings.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miguelseven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatricioCarvallo, Gerente at Sheraton Mendoza Hotel, responded to this review, March 11, 2013
Dear Mr.

Thanks for your opinion and suggestions, we are going to manage them in the correct department in order to correct our mistakes. We work hard to provide a high quality service, trying to created uniques experiences for our guest during their visit to the city of Mendoza.


Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 5, 2013 via mobile

But I should have obviously know that, we were let down by another hotel and at the last minute booked the Sheraton.
Having stayed in other Sheraton hotels I expected a little more than what we got.
No staff to be seen on arrival, a very unfriendly welcome at the desk and a very underwhelming room.
It's such a bland hotel, it's just you hope that in these big hotels the service will make up for it!
On our first day we decided to relax and go to the pool, the pool was shut, we were promised it would be open later.. It never opened and 3 days later we were still left with dry swimsuits.
We got a shrug of the shoulders when we mention it and that was the general reaction we got from every member of staff.
We will never book a Sheraton again, not worth the risk!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovenyc81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatricioCarvallo, Gerente at Sheraton Mendoza Hotel, responded to this review, March 6, 2013
Dear Mr/Mrs,

We are sorry to heard about your poor experience at our hotel. We work hardly to provide our guest a high quality service and a wonderful stayed.

We hope we will be able to make up you for the inconveniences you encountered during your stayed.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Lauderdale
Level 6 Contributor
109 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed March 4, 2013

We were staying at another hotel when we spotted the Sheraton and proceeded to leave our hotel and move to the Sheraton. The Sheraton is in a great location accessible to tour operators, shops, cafe's, restaurants, rental cars, pharmacy, gas station and banks. The quality of the rooms is pure Sheraton, spacious rooms, plush rugs, great mattress, high count bed linens. Breafast was included and what a feast, breads, crossaints, multitude of cereals, yogurt, cold cuts, fresh fruits, dry fruits, eggs, - something for everyone. The lunch buffet was delicious with such variety of salads and fresh juices I did not get to the hot food. The front desk was wonderful and informative and helpful when we were looking to transfer here. The pool is beautiful and the gym has many ultra modern machines. My only complaint is that it did not have and iron in the room and that lack of towels. Is there a trend not to use washcloth? On our first day we had two bath towels and two hand towels, the next day we only had one bath towel and two hand towels- we complained and it was brought up quickely. The second day we had only one bath towel and one hand towel, we complained again. I do not know what is up with the missing towels, but this needs to be corrected.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nonconformist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatricioCarvallo, Gerente at Sheraton Mendoza Hotel, responded to this review, March 6, 2013
Dear Mr/Mrs,

We are glad to hear that you had a wonderful stayed at our hotel. We work hard to provide of uniques experiences to our guest during their visit to the beautiful Mendoza.
Thanks for your opinion and suggestions, we are going to manage them in the correct department in order to correct our mistakes.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
263 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed February 23, 2013

This is the typical pre-digital hotel where the wi-fi connection is practically non existent (extremely weak signal and very slow connex when you get it) and worst of all you have to pay a daily charge using last decade's protocols that have to be re-entered over and over.
Charging your vices in your room? forget it.....only the desk has outlets as the outlets in the rest of the room are hidden behind furniture......
Not worth to continue about the bad shower, closed bar, etc.....hard to recommend a renovation as it is located in the wrong side of a beautiful town.

Room Tip: Go to another hotel
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SilverBond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 9, 2013

This is an excellent hotel. We spent a week there at the end of last month and thoroughly enjoyed our stay. The lobby is impressive as you enter and the room size and quality is excellent. The food and service in the lobby restaurant are also excellent.

Mendoza was the third Sheraton we stayed at in Argentina last month after stays in Salta and Buenos Aires. The Mendoza Sheraton is by far the best of the three with excellent standards.

The only improvement needed is to speed up check-in. Ours was painfully slow with only one set of customers in front of us who had an endless conversation with the one staff member on the check-in desk.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEFlyerOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatricioCarvallo, Gerente at Sheraton Mendoza Hotel, responded to this review, February 13, 2013
Dear Mr,

It is a pleasure to hear that your stayed at our hotel was a great experience. We work every day to create a nice atmosphere making our guest feel like home, and improving our service through your opinions and suggestions.

Hope to see you soon again.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Mendoza Hotel

Property: Sheraton Mendoza Hotel
Address: Calle Primitivo de La Reta 989, Mendoza M5500AEI, Argentina
Location: Argentina > Cuyo > Province of Mendoza > Mendoza
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 84 Hotels in Mendoza
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Mendoza Hotel 4.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Mendoza City in the foothills of the Andes, the brand new 5-star Sheraton Mendoza Hotel is ideally located for exploring one of Argentina's most popular tourist destinations. Whether you're interested in quiet pursuits-like sampling the region's famous wines-or more adrenaline-fueled adventures such as skiing, hiking, and mountain climbing, you'll feel at home at the end of each day in our 180 comfortable and classic guest rooms. Each features a beautiful view of either the city or the mountains, plus all the comforts of home-including our Sweet Sleeper (SM) Bed. ... more   less 
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