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“Loved the new tower”

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Harrah's Ak-Chin Casino Resort
Ranked #1 of 1 Hotels in Maricopa
GreenLeadersBronze level
Mesa, Arizona
Level Contributor
136 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Loved the new tower”
Reviewed April 20, 2013

The Girl and I stayed in the new tower rooms. They were small but nice. There was a small issue with the TV but the staff was very responsive. I have stayed in the resort rooms before and enjoyed both. The pool is great. The swim up bar is a fun experience. The pool makes the stay worth it. I would recommend the steak house excellent food. The entertainment center is fun as well. To Hotel Management: I would highly suggest a shuttle between the two. The pool towel service is a little strict.

Room Tip: The resort rooms have a balcony/patio.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank DavidFancher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
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English first
Phoenix, Arizona
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 14, 2013

We thoroughly enjoyed our recent one night stay at the Ak Chin, and look forward to our next visit.

Pros:
- The front desk staff and the maids were super friendly.
- The room was very clean, and tastefully decorated in dark colors.
- Large HD TV was mounted on the wall.
- Room had a safe, coffee maker and refrigerator.
- The swimming pool is gorgeous, with lots of comfy lounge chairs (some in the shallow parts of the pool), and large umbrellas. There is also a swim-up bar, and large hot tub.
-Using our player’s cards we got a super rate of $29 for a tower room on a week night.

Cons (all minor):
- The air conditioner is window mounted thus was a little noisy when it kicked on.
- Bathroom sink is a raised sink with the stopper in the middle, which I don’t like.
- Curtains did not completely cover the window, so it was somewhat light in the morning.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DazedNAmused
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 14, 2013

We checked in at Harrah's Ak-Chin on 4/12/13 for our one year anniversary getaway. Everything was fine for the first few hours, then it all started to hit the fan.
The room we were in was fine at first. The TV in the room, however, seemed posessed; turning itself on and off randomly. We called facilities to get it taken care of and it was "fixed" Friday night. Saturday mid-day it started again. Facilities came out, changed out the card...and it continued. Add to that the barking dogs in the next room (the PetStay rooms were overbooked according to the front desk) until at least 9 pm and starting again this morning (4/14/13) at 6:30 am, and you'd think I'd be done. I'm not. Last night in the Oasis Lounge there was a performance my husband and I wanted to see. We showed up and were told that seating was only for those with wristbands or VIP status, and standing in a walkway of any sort was not feasible. Well, it's not marketed in that way. In fact online it states "no admission, no reservations needed". Nowhere does it state that there is a need for a wristband, etc.
That brings me to Agave's. We went for breakfast both days, however the 2nd day was ONLY because it was comped due to the aforementioned issues. The first morning I had something god awful in my soda. It appeared that some sort of dark black-ish mold was on a piece of ice. The cups for soda weren't fully cleaned (as evidenced by the remnant color on the bottom of the glass) as well.
We were not offered to speak to a manager at all, and to be honest I was fed up at that point. This was to be our anniversary vacation, which turned into one big waste of money - and we don't even gamble!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 12, 2013

The rooms were clean & housekeeping did a good job but you had to wait until around 5 before they came & cleaned your room. When I called 2 days in a row around 2:25 to see why my room wasn't clean yet after coming from the pool. I was told they clean the check out rooms 1st & hotel guest last. When we arrive told them we wanted to charge to the room & they said everything was taken care of, Yea, that was a joke. My DH has a computer conference that he went to everyday away from there so I was there most time by myself. When I tried to charge to my room was told by cashier it wasn't set up so I had to leave & go to front desk to find out why. ?? It wasn't done at check in like they said they did. The front desk person that they did take care of it & didn't know what happen, whatever. I charge to my room the next 2 days then I went to the Buffet on 3rd day just before they were gonna shut down lunch & was told that I can't charge to the room only my husband could. WHAT I told her are you serious, I've been charging to the room for 2 days she showed me where it shows NO. OMG, this is crazy, I had to go back to front desk to find out what the hell is going on. My husband was at his conference but couldn't get a hold of him to OK me. Then the front desk tells me that I have 2 comp nights & 2 discount room rates for my room if I wanted to put the room charges on mine instead of my husband. Again WHAT THE HELL are you talking about I told her, we are in 1 room. She said no I showed to be in room 5001 & David in Room 5006. Really you show me checking in & have me signed in that room. She didn't know if they did or not but I showed to be in that room. I told them I don't know what they are doing but I'm not in that room nor have I checked in that room so I don't know how they came up with that. They said since I didn't cancel that I was responsible for it. I told them to show me where I checked in & signed for it or made the reservation on it. She said she didn't know what happen cause she couldn't find anything, of course not, I didn't have a room. She said she will talk to a manager & try to take care of it so I won't be charged for it. I said I better don't be charge for it & she said I hope not but wasn't sure. Told my husband & he went to talk to a host to find out what was going on, she said they must be having computer problems & didn't know why this was happening. We then had problems to get into the room, security came up & then went to get a new key, & said he didn't know why it was deactivated. I never had so much problems with a room like we did here. Most part the casino people were friendly & so was the housekeeping but the Front Desk are dumb & don't know what they are doing. The food was just OK, no great choices here.
This place has lots of problems & I would probably skip in staying here again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pruske25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 8, 2013

I had the opportunity to visit Ak Chin recently to meet up with a long time friend from California who was visiting. All the balcony rooms have been updated with a big screen TV and small refrigerator. They also have built a tower with beautiful rooms and very nice comfy beds. These rooms don't have a balcony, but they look very high tech!! They also have a big screen TV and a mini refrigerator. I love staying at Ak Chin, especially when they give me free rooms!! And of course the gambling is fun too.

Room Tip: If you need an accessible room let them know at the front desk and they will put you close to the el...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Locatina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellsville, Kansas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 28, 2013

I stayed here on my recent trip to spring training. I was supposed to stay for two nights. I only stayed for one because even though the room look very nice, and it is a nice hotel and casino, the beds are the most uncomfortable, soft saggy beds I have ever had in a hotel that wasn't over fifty years old. Soft is one thing and even though I prefer a more firm mattress I cannot live with a saggy mattress. So after one night "trying" to sleep on the bench below the TV we left on a search for a new hotel. My advice to the hotel is to spend some money on new mattresses and box springs.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 21, 2013 via mobile

First I will say that I have stood in many Harrahs Hotels all around the country. I have never been to Arizona and I decided to end my trip there after staying with my friend in another part of Arizona. I drove in and had to wait a few minutes for the valet to appear and it wasn't even crowded...when I checked in at the front desk everyone was very friendly and I was comped for the two nights. I went upstairs to the fourth floor to my room and the elevator was very conveniently located in the main building near front desk. The room was very nice with large flat screen TV but it needed a vacuum and there was no water cup. Other then that it was clean and nice. I was very happy with the pool and jacuzzi and wet bar (but it was closed). The pool temperature was wonderful and the pool was a good size. The jacuzzi was a good size and nice temperature. There was plenty of lounge chairs and they had the nice cushions and were super comfortable they also had chairs to lay and float in water. The service by the pool was good and the waitress came around for drinks frequently. It was a very relaxing atmosphere not a party one with mostly people over 40. The casino was on the small side but cozy and easy to get around. I loved all of the dealers and they were very friendly and nice as were the pit bosses. The dealers get to keep their own tips which I really like because they work on being supportive and pleasant. The pit bosses were also great and gave me drink tickets, and say they are allowed up to 4 a day. This was good due to the fact this was one of the only casinos I have been to that you do not drink free when you gamble. It was different a person walks around with an iPad taking orders and then a server comes with your drink. The drinks are moderately priced 4 to 8 dollars depending what you get. To me the drinks were watered down, I get Grey Goose with splash of cranberry and had about 6 and didn't feel anything... I went to The Range steak house which I did enjoy and was priced very good. I got flat iron steak which came with two small sides and soup. I had shrimp cocktail and a martini (which was best drink since I was there). The bill was under $50 and was comped for me as well. The bar was getting cleaned in the middle of the casino and it smelled disgusting and they started working on the air conditioning ducts and shut air off about 1 am. It got so hot and smelly like an old dirty floor and mop. The casino was dead at that time so early...and last call is at 1 am also. The casino is open 24 hrs but doesn't look like many people are there late. I then went outside to get some air by the pool and couldn't even stay out for more then 20 seconds due to the stench of cow manure. When I inquired they informed me there is a big ranch or something right up road and sometimes they get the stench. I then decided to go to bed which was very comfortable..In the morning i sent to Agaves and had a delicious Denver omlette. I then enjoyed the pool and jacuzzi for the rest of day and gambled. My plane was leaving that night at 1030. The airport is about 40 minutes away and all highway traveling. I would recommend this hotel if you want a quiet place to play and relax, however if you are used to 5 star resorts you will be disappointed. I went there on a Monday and Tuesday night and did enjoy all the people and that it was a little laid back for a change coming from New York!!

Stayed March 2013, traveled solo
Helpful?
2 Thank onedollNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's Ak-Chin Casino Resort

Property: Harrah's Ak-Chin Casino Resort
Address: 15406 N Maricopa Rd, Maricopa, AZ 85139-2819
Phone Number:
Location: United States > Arizona > Central Arizona > Maricopa
Amenities:
Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Maricopa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harrah's Ak-Chin Casino Resort 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Harrah's Ak-Chin is more than just a casino. It is a place to indulge all your senses. From exciting gaming to fine dining and everything in between, Harrah's Ak-Chin is a resort destination to satisfy every taste.When you're not playing one of your favorite games, you can settle into one of our 300 luxurious guestrooms, which come complete with all the amenities to make your stay a comfortable one. The hotel grounds are a verdant oasis, boasting a lush assortment of greenery, including an idyllic courtyard with an exotic swimming pool and swim-up bar.If you're looking for the excitement of a casino, with the relaxing ambience of a first-class resort, both can be found at the same place: Harrah's Ak-Chin.Please note: You must be 21 years of age or older to book a room in our hotel. ... more   less 
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Also Known As:
Harrah`s Ak-Chin Hotel Maricopa

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