On a recent trip to Southwest AZ we decided to check out the Harrah's Ak-chin hotel & casino. Being a Total Rewards member we thought we would visit and get a room for the night. Since we did not plan this stop ahead of time we had to go to the Total Rewards counter and get new cards, the service was less than friendly. When we tried to get a room we were told that they were full. We decided to play for a while before moving on, the play was terrible the facility is over crowded and the air filtration is not friendly to non smokers. The detour from Phoenix was definitely not worth the extra time and miles it cost. They also had a very deceiving promotion going on while we were there and Harrah's main office will be hearing about it. Total disappointment with a Harrah's property.
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