We had no choice but staying in that hotel, which is the only one in the area so we decided to book a room for our first night as "huband and wife". Reservation process was a mess. When booking, they did not let us pay the night since the rate was not ready. Six months after that, we asked for a honeymoon package instead, but they did not have prices either. One month before our wedding, and they had not confirm us the price of our stay. We told Mariana (reservations woman) that the Starwood website DID have the price on screen and she could not reply to that. We could not believe it! We finally had the price three weeks before the date of arrival. We had the honeymoon package which included breakfast in the room, champagne, flowers and little cookies from the chef. Breakfast was ok, can´t complain. Flowers were ridiculous: that was the worst bouquet ever! Flowers were old, I could not believe that! Champagne was the cheapest one in the argentinian market and cookies from the chef were 5 cookies in a big white plate. I am glad the the suite was big and comfortable.....that´s the only thing I can´t complain. Service was a disaster too: I called room service and they spent 50 minutes to come over. Lack of service is unbelievable in a 5 stars hotel. We also sent a complain letter to the manager and never received any answer.
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- Also Known As:
- Pilar Sheraton