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“Horribly overpriced, outdated facilities, horrific service”

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Costa Carilo Apart & Spa
Ranked #3 of 21 Hotels in Carilo
Buenos Aires, Argentina
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Horribly overpriced, outdated facilities, horrific service”
Reviewed January 10, 2014

This may be the worst cost/benefit I've ever experienced in a hotel. They really should be ashamed for the truly false advertising on their website. Do not believe the pictures they have on the Internet -- it's not like that at all. It seems evident this hotel had its glory days some time ago and now they just live off suckers or the regulars who either get a steep discount or don't really care. The rooms are old, paint peeling off the wall and closet, lamps that are evidently from the 1960s and have never been changed. Balcony is peeling as well. Cleaning leaves a lot to be desired. There is no restaurant or anything. It bills itself as a four-star restaurant and all it has is drinks. When I tried to complain the manager wouldn't even see me. Went half a block away to a hotel that was almost 50 percent cheaper and much nicer. It's evident they just don't care.

Conclusion: Only stay here if you don't care about wasting lots of money. There are WAY better places for much cheaper right on the same block.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rafiki1403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesCarilo, Gerente at Costa Carilo Apart & Spa, responded to this review, April 20, 2016
Google Translation
Estimado huésped,
Ante todo, gracias por ponerse en contacto a través de trip advisor, todo aporte siempre es bienvenido, tendremos en cuenta su comentario.
Reciba nuestro cordial saludo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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  • Italian first
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 6, 2014

it is advertised as a 4 star hotel when it does not deliver on the basic services of a 2 star hotel. The worst experience of my life. The room was infected with bed bugs - which made our stay unpleasant and left me with more than 50 bites all over my upper and lower body. A claim was submitted to the hotel general management and they did not respond. The spa and pool sections were dirty, general state of cleanliness was poor. Breakfast was poorly organized: lack of seating place and not serviced properly. Extremely expensive and not worth it. The hotel does not meet basic health standards.

Room Tip: There are plenty of other good options in Carilo just go with a different hotel.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Analia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gcia_Costa_carilo, Gerente at Costa Carilo Apart & Spa, responded to this review, January 12, 2014
Google Translation
Estimada Sra. Troncoso,

Lamentamos mucho sus comentarios y su desagradable experiencia en la ciudad de Carilo.
Al igual que hicimos personalmente durante su estadia atendiendo sus reclamos, volvemos a insistir
en que cumplimos con todas las normas de sanidad exigidas por las autoridades correspondientes y estamos al dia en todos los procesos de desinfeccion regulados.
No obstante, cumplimos en vuestra petición de cambiarla de habitación y tambien cambiarle colchones.
No negamos ( y lamentamos ) lo que le ha sucedido en algun lugar de nuestra ciudad ( entiendase que es una zona de bosque y arena y las altas temperaturas de estos dias han aumentado la cantidad de insectos, que ya de por si, normalmente estan en las playas y en los bosques de Carilo y zona ), pero reafirmamos que no ha sucedido dentro de nuestro establecimiento.

Tuvimos durante esa semana que Ud. estuvo hospedada 140 personas y no tuvimos ningún reclamo de picaduras, así mismo, desde todo el 2013 y hasta la actualidad, hemos contado con excelentes niveles de ocupación hotelera, pasando por nuestro establecimiento numerosas familias y ninguna sufrió los inconvenientes que Ud. menciona y responsabiliza a nuestro establecimiento.

De hecho, su compañera de habitación no sufrió ninguna molestia, cuestión que Ud argumenta que fue porque tiene diferente tipo de sangre (?).

Podemos tener errores, no estar a la altura de las expectativas de algun huesped, cometer errores humanos y/o de procesos, pero no dejamos de cumplir con todas las normas de higiene, salubridad, fiscales e impositivas correspondientes.

Rogamos rectifique sus declaraciones, no haciendo responsable al establecimiento, y la convocamos a conversar por vías extrajudiciales sobre la posibilidad de visitarnos nuevamente y con los profesionales que ud. considere, para verificar las normas sanitarias del hotel y ademas aprovechar unos días en Carilo.

Si Ud. no considera rectificar sus declaraciones, le rogamos que lo haga por los caminos judiciales correspondientes y ante las autoridades de rigor.

Saludamos cordialmente.
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Additional Information about Costa Carilo Apart & Spa

Property: Costa Carilo Apart & Spa
Address: Albatros 20 esquina Jacaranda, Carilo 7167, Argentina
Location: Argentina > Central Argentina > Province of Buenos Aires > Carilo
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 21 Hotels in Carilo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Costa Carilo Apart & Spa 3*
Number of rooms: 36
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