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Traveler rating
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All reviews casa sur lots of counter space the ground floor restaurant great decoration adjoining restaurant ordering taxis great hotel worked great welcome drink ideal location plaza mayo restaurants and bars appointed rooms comfortable hotel excellent stay would stay again breakfast was included
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4 - 9 of 475 reviews
Reviewed 4 weeks ago via mobile

Lovely hotel in a great location with good facilities and friendly and professional staff. Had a lovely few days, really great base to explore Buenos Aires from. Plenty to see and do in the surrounding area and staff really helpful in recommending and booking things to do with transport included further afield. Would definitely recommend.

Date of stay: October 2019
Trip type: Traveled with friends
Thank Roxane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Recepción at CasaSur Palermo Hotel, responded to this reviewResponded 4 weeks ago

Dear Roxane

First of all thank you for your amazing review about CasaSur Palermo. We are really glad that you had a excellent stay with us. We are going to share your comments with the rest of the team to let them know thay you had a nice experience at the hotel.

We hope to have the chance to host you back in the near future to rediscover CasaSur Palermo.

Kind Regards,

Andres Ulrich
Front Office Manager
CasaSur Palermo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2019

Only stayed one night and was perfectly fine. Front desk were a bit too 'full of themselves' trying to be cool, similarly the two doormen which a bit OTT. Room was fine but walls very thin - thank goodness next door wanted to sleep just like us!
Breakfast itself was okay, nothing great, but the staff were very disappointing. We walked in found a booth that we had to clear ourselves, no-one around, got our breakfast, asked if they had Earl Grey tea - answer 'No'. As we were leaving, someone came over and asked our room number - not very welcoming at all. I think it is used by lots of business people as they were all just heads in laptops or on phones. All a bit soulless and felt like they were trying to be trendy but were lacking substance.

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank klynnstan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Recepción at CasaSur Palermo Hotel, responded to this reviewResponded September 26, 2019

Dear Guest

First of all we would like to thank you for taking the time to share your experience with us. We are going to share your comments with the rest of the team to work in the thing you mentioned.

We are really sorry to heard we do not meet your expectations we are also working in the things you remarked to create a personalized service.

We hope to have the chance to host you back at CasaSur Palermo.

Kind Regards,

Andres Ulrich
Front Office Manager
CasaSur Palermo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2019 via mobile

Great staff , cool lobby , comfortable room, but most of all, amazing restaurant! Great decoration, service, outstanding food!! Even if u are not vegan it is worthy, just try the burger and you’ll see..

Date of stay: September 2019
Trip type: Traveled with family
Thank CDM81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Recepción at CasaSur Palermo Hotel, responded to this reviewResponded September 26, 2019

Dear Guest

Thank you for the amazing review about your experience at CasaSur Palermo. We are really glad that you had a great time with us. All our team is always working to improve our services and create a personalized service for each of our guest.

We hope to have the chance to host you back at CasaSur Palermo.

Kind Regards,

Andres Ulrich
Front Office Manager
CasaSur Palermo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2019

My experience was amazing. Since I got to the hotel I really enjoyed the facilities, the theraphy at the Spa was superb. Andres at the desk was amazing, he helped us to discover really nice places near the hotel. The staff at Casasur really made the difference!

Date of stay: July 2019
    • Value
    • Cleanliness
    • Service
Thank Britanny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Recepción at CasaSur Palermo Hotel, responded to this reviewResponded September 26, 2019

Dear Britanny

We are really glad to heard that you had a great experience with us. We are always working to improve our services. We are going to share your experience wirh the rest of the team to let them know your posstive feedback.

We hope to have the chance to host you back at CasaSur Palermo to rediscover our service.

Kind Regards,

Andres Ulrich
Front Office Manager
CasaSur Palermo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2019

A great experience, service is great! Really good recomendations! Guys at the front desk are really quick and they help me to discover Buenos Aires and made reservations at really good restaurants. Sergio is great!

Date of stay: July 2019
    • Value
    • Sleep Quality
    • Service
Thank Belfort T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Recepción at CasaSur Palermo Hotel, responded to this reviewResponded September 26, 2019

Dear Mr. Belfort

Thank you for your great review about your stay at CasaSur Palermo. All out staff is always working to deliver a quick us service. We are really glad that you had a really nice time in Buenos Aires. We are going to share your comments with Sergio and the rest of the staff.

We hope to have the chance to host you back at CasaSur Palermo.

Kind Regards,

Andres Ulrich
Front Office Manager
CasaSur Palermo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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