This is a beautiful hotel and for the most part the service is excellent, but for the price the rooms are too small...
To improve..? Our aircon didn't work and I was just told that it 'was just quiet'.... There aren't any places to hang clothes, towels or robes to dry... Some of the staff were excellent and some not v helpful at all.
Breakfast is good, beds are v comfy and the look of the place is great but for the price you expect far better. We stayed at the Duque as well and the facilities and rooms are very similar - the price is v different though!