Please do not patronize Madero Tango.
From the beginning:
We wanted to see a tango show our last night in town and our hotel recommended Madero Tango. (we’ve obviously let them know about our experience) The show included a ride from our hotel, but no one mentioned that we would be two of 14 people picked up in a van. We were driven all over the city for 90 minutes picking up other passengers before arriving at our destination.
When we arrived, there was a line of people waiting to pay that was 15 minutes long. When we were finally seated, we waited another 20 minutes at the table before receiving water and wine. So, over two hours to even get to a glass of water. We placed our orders and the show started and we cheered up thinking it would be smooth sailing now.
Our first course was some of the least quality food we’ve had on this 3 week trip throughout Argentina. Then, as the server was delivering main courses to the adjacent table, she dumped an entire plate of some chicken and rice goo down my back, all over my dress and in my hair. The server was apologetic, but there wasn’t really a fix for it. The show was now officially over for us and I just wanted to go home.
We went to the desk and asked for a refund so we can leave. Then the hostess at the desk and the manager refused to give us a refund. “We don’t give refunds. Period.” I argued that this had already been one of the worst experiences I’ve had and I just want to leave. Then they offered us vouchers to see the show the next night or that that we could move to the front “VIP” section. So apparently the management thinks that when you have a customer on the brink of tears who desperately wants to just leave, you should offer to either A) ask them to sit through a show covered in food in the front row and make an even bigger spectacle of them or B) sentence them to certain hell of repeating the experience the next day. I said that we just wanted to go home and we wanted our money back. The manager refuses again and we went around in circles again, in both English and in Spanish.
At this point I was totally distraught at the thought of being robbed for US$220 and now I was really arguing with the manager. At which point he conceded an offer of a partial refund, but then elevated his level of rudeness even further by actually laughing at me and then telling me to be quiet at me while I was telling him how uncomfortable I was covered in hot gruel, how my dress was ruined, and how we hadn’t even gotten a meal after being driven around in a van or 90 minutes. I asked to speak to the owner or the general manager the next 10 minutes were spent with the hostess texting him. His solution? I could come back across town tomorrow and he would launder my dress, but there would only be a half refund.
I took the half refund, called the manager a swear word, and then went outside and sat on a bench and cried and tried to wipe myself off, while vowing to make sure that this would never happen to another person ever again. So basically the tab for my worst night of service ever was US$110 for one of the tickets, a ruined US$200 dress, US$15 cab ride back to the hotel, so US$335 total. Please don’t patronize this place. The service from the hostess, the manager, and the owner was horrible, insulting, and embarrassing. I have never been treated so poorly.
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