Sometimes what matters in a hotel (or hostel) is how they react when things go wrong. We booked Kilca over New Years' since we were having a hard time finding reasonably priced accomodation in Buenos Aires over New Years'. We booked through an internet booking engine and something went wrong - when we arrived, Kilca knew of our booking but had no room for us.
Some hostels would mildly apologetically just have dumped us on the street. Others would have found us a hostel bed somewhere else, but likely not the double room we had booked. But Kilca arranged for us to stay for the 2 nights at the apartment of the sister of one of the staff in Palermo.
Everyone (I think) ended up happy. While the apt was not the swank condo some people mean when they say "we rented an apartment in Palermo", it was on the subte, and gave us more privacy (and was in a more fun neighbourhood to celebrate New Years' in) than staying at Kilca itself would have. The sister got the same cash we would have paid to Kilca. And Kilca kept its rooms full and did not have an unhappy customer. Of course, let's hope this doesn't happen too often, since said sister may not have apartment available for anybody, anytime....
- Official Description (provided by the hotel):
- Welcome to our Hostel in Buenos AiresLet us help you with the best stay in the city choose your option and make a great dealwe have plenty of information, tours in the city and tickets for footballif you need a longer stay ask for a special ratefree parking for bikes and motorbikescooking facilitiesmixed dorms and doublesbreakfast and free wifi internet includedpick up from the airport availableask for bbq and pizza party!! ... more less
- Reservation Options:
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