Spent two nights here prior to a cruise to Patagonia. Arrived early after endless flights from Los Angeles only to discover that the room wasn't ready, despite having noted early arrival on our reservation. However, the staff at the front desk could not have been more accommodating or helpful - they apologized profusely and escorted us into the breakfast room where we were treated to delicious cappuccinos and madelines. A very civilized and soothing room in the original part of the hotel with a glorious view of the gardens. After a slightly longer than anticpated wait, we were shown to our lovely room in the new tower. The room was perfect - and especially appreciated the electrically controlled black out curtain that allowed us to catch a brief snooze. The room was perfect - hard wood floors, wood panelled walls, expansive windows, clean lines, uncluttered - and a spectacular bathroom.
That evening, when we went to bed, there was noise of construction from above. We called the front desk to inquire and were told there was some sort of plumbing problem upstairs in the room above us they were trying to fix. They promised it would stop shortly and it did. The next day, there was a knock on the door and a staff memeber was there to present us with a small gift box of delightful cookies - all done up in a bow - with a note of apology from one of managers for the noise the previous night.
I can't say enough about the high calibre of the staff here - courteous, cordial and caring. I made the mistake of leaving my ipod in the room on departure for the cruise. Can I blame it on jet lag? I sent an email from the ship a day later asking if they by any chance had found it - I got a reply that they had. As I was heading back to BA in two weeks, it was easily retrieved. How often does something like that happen? I would stay here again in a heartbeat .
- Official Description (provided by the hotel):
- Beautiful gardens, surrounded by the elegant architecture of the Palace, create a magnificent atmosphere. ... more less
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- Also Known As:
- Palacio Duhau - Park Hyatt Buenos Aires Hotel Buenos Aires
- Hyatt Buenos Aires
- Buenos Aires Hyatt