This was a lovely hotel, and the location was excellent. It was a short walk to art museums,tourist sites and even two malls. The in-house restaurants were also excellent. Our room was comfortable, clean and quiet. The concierge was helpful. My only complaint with the hotel was that they were regularly and significantly undermanned at the front desk. While the checkin/checkout personnel were very nice, the amount of paperwork etc to check in or out was high which meant that they spend an inordinate amount of time with each guest. They also had to check with managers in the back to deal with anything unusual which added even more time to the process. We stayed there for 4 days and sometimes the lines to check in/out were over 15 minutes long! We noticed this problem on a regular basis when we transited the lobby, so it was not a one-off problem. One constraint is the small space allotted to the checkin staff. They have a limited number of terminals. They need to make sure more staff are at the front during peak times and they need to add a second desk, perhaps taking over the concierge space and moving the concierge space to another location.
- Official Description (provided by the hotel):
- Beautiful gardens, surrounded by the elegant architecture of the Palace, create a magnificent atmosphere. ... more less
- Reservation Options:
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- Also Known As:
- Palacio Duhau - Park Hyatt Buenos Aires Hotel Buenos Aires
- Hyatt Buenos Aires
- Buenos Aires Hyatt