I've been lucky to go to many top notch hotels and I can honestly say this hotel stands out. Why? Because of the service and attidue of the staff and its great location.
Staff: Wonderful! In the restaurant in the Posadas side -We had breakfast everyday at the hotel and the hostess always remembered our name and very sweet. And the female server who looked a bit like , Mila Kunis, I think her name was BeniciA...I could be wrong, but she was always very attentive and always remembered what we liked ( the hot chocolate was awesome), and although she never hovered it seems she always knew that we needed something.
Breakfast is really good. They have smoked salmon, different breads and of course a la carte. The French bread is good but different taste and they dont use maple syrup , they use something else with different taste. Egg white omelete is good again different . It had consistincy of a crepe. If you like eggs over easy they call it jugoso or claros if I remember , but they do it differently as well. Sausages are very good.
We were being picked up for some tours and my mother was worried that they would pick us up in the wrong side as there is the mansion side in ave. Alvear and the newer hotel side ave. Posadas. But the staff waa quick to tell us not to worry because staff on each side is in communication with each other and they know to tell the people who are going to pick us up to go to the area where we are waiting.
Concierege- All the concierege people (there were like 3) were helpful and patient with all the questions I asked. The gentleman was great in telling me where the best milongas for my purposes were and explained how they were, which best tango shows to go and he recommended this lady who does leather goods, especially leather jackets which ended up being awesome cause she actually made one for me based on my measurements in less than a day and reasonable priced since it was tailored for me.
Finally, we came back from iguasu and had asked befire we checkex out if we could leave the bags. Not only did they say we could leave our bags( as our flight wasnt for 6 or 7 hours)but they let use the spa facilities to freshen up. I can not say how grateful we were as we had flown to iguasu but taken the bus ( Via Barioloche) back to buenos aires and it was a long ride
Location: In Recoleta about six or so blocks from the famous recoleta cemetary which really is worth going and reminds me a bit of new orleans cemetaries but even more elaborate. Also about 7 blocks or so from avenida 9 de julio, the widest avenue in the world. Just remember there is the modern ave. POSADAS side and the mansion side Ave. ALVEAR side.
I really cant say enough about the staff and the hotel which really made my experience in buenos aires pleasant. The only issue with the hotel I would have is that the beds are a bit hard for my liking but I noticed at the other hotel I stayed in at Iguasu was also hard ( actually that one was harder), and the lights went off one night a few times, but the generators kicked in and I don't think that is fair to blame the hotel, so that is why I gave it 5 stars. And cant comment on the kids activities as we didnt use any.
So if you can swing it, as it is pricey, I would definitely recommend this hotel!
- Official Description (provided by the hotel):
- Beautiful gardens, surrounded by the elegant architecture of the Palace, create a magnificent atmosphere. ... more less
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- Also Known As:
- Palacio Duhau - Park Hyatt Buenos Aires Hotel Buenos Aires
- Hyatt Buenos Aires
- Buenos Aires Hyatt