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“Astonishingly Bad!”

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Rochester Hotel Concept
Ranked #130 of 452 Hotels in Buenos Aires
Santa Barbara, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Astonishingly Bad!”
1 of 5 bubbles Reviewed June 18, 2012

I had flown from Cuzco to Lima to Buenas Aires and was tired and hungry and anticipating a shower and a soft bed. The front desk clerk claimed that he didn't have my confirmed reservations (made and paid for online through Lonely Planet and Expedia) and made me search at the counter for them on my laptop. Wifi in Buenas Aires is frustratingly slow so I told him that I would just pay cash and worry about it the next day. As I handed him the cash and my Visa debit card he looked at me as if I were a fool and broadcast loudly that they didn't take debit cards as collateral. In total disbelief, I was ushered out of the hotel and onto the dark backstreets of Buenas Aires. I've emailed all three entities (Lonely Planet, Expedia, and RH Rochester) at least five times with no response from any of them. Further, the Visa card I
had handed them has had a fraudulent $1,920.00, US$, charge put on it which I have reported to the Police Deptments in B Aires and the US. I now have copies of the police report and my confirmed and paid for reservations for June 12 and 13. According to the police captain who took my report, this type of electronic fraud is rampant in Buenas Aires. Fortunately, I've lucked into another great hotel here and am enjoying BA the food and music very much.

Room Tip: May be a decent spot if you're not ripped off at the front desk.
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  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank wings1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventas, Director Comercial at Rochester Hotel Concept, responded to this review, July 17, 2012
Dear Sir,
We would like to inform you that any complaint on reservations handled by third parties should be addressed to said parties (reservation systems used for booking online or travel agencies).
Rochester Hotels shall not comment on any payments handled by third parties. Moreover, our commercial manager – Aldana Galan- remains at your disposal. You may contact her via email: gerenciacomercial@rochester-hotel.com.ar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,373 reviews from our community

Traveler rating
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    222
    75
    70
See reviews for
315
530
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164
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Cozumel, Mexico
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed May 27, 2012

We booked this online last minute with Travelocity. The rate was very good considering the location and amentities. We were traveling for over a month, so we had to stay in a budget. They appear to be in the process of slowly remodleing the rooms which is good. We got a very small room the first night and the bathroom was extremely old and worn(from the 1930s). The bedroom was very updated, so it was sort of a strange contrast. We asked to be changed to a better room the next morning and were given a room that was a little larger and had a modern bathroom like you see in the photos. After that, we felt much better about the property.The breakfast was very good. The front desk staff was good, but a little overworked, they probably needed at least 2 or 3 reception people. The beds were comfortable and had nice linens. Nice Flat panel tv in the room. The wifi is not free, but you need to pay about $5/day for the pass. Very good location, walking distance to most of the great things to see in Buenos Aires.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hotelflamingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Distrito Federal, Argentina
1 review
4 of 5 bubbles Reviewed May 16, 2012

Near Subte, bus station, main streets and avenues. Very good!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 bubbles Reviewed April 5, 2012

The hotel has the perfect location! The staff is also extremely helpful and friendly. I'll definitely be back!

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noel Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed February 29, 2012

The rooms were so small, I think they were made for single person. They also don't have any irons in the whole hotel, and the internet you have to pay $6 a day and if you are on the 9th floor like we were that internet wont even work. The only good thing about the hotel was it's free breakfast and that the staff spoke English.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malibujones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventas, Director Comercial at Rochester Hotel Concept, responded to this review, March 8, 2012
Google Translation
Estimado, antes que nada agradecemos sus comentarios, ya que los mismos nos permiten mejorar nuestro estándar de servicio adaptando el mismo a las necesidades y solicitudes de nuestros huéspedes. Rochester Concept, cuenta con distintas categorías de habitaciones, que difieren en tamaño, servicios, confort y ubicación dentro del edificio.
Rochester Hotels no cuenta con conexión a internet, sino que brinda un servicio de wi fi 10 mega, al contrario de otros establecimientos donde la conexión es a lo sumo de 1 ó 2 mega, esto permite que la navegabilidad sea dinámica las 24 horas del día. Además contamos con soporte técnico 24 horas para solucionar cualquier in-conveniente con su dispositivo móvil. Dada esta situación el costo del servicio es de u$$ 6 para ser utilizado las 24 hs del día, ya sea en espacios públicos o en la habi-tación.
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hellas peiraias
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed January 18, 2012

We stayed two days in room 408 for the Christmas weekend!
The stay wasn' t vey pleasant, because the room was noisy, small and the renovation has stopped at the toilettes!!!!
Most of the staff do not speak English and the check-out was very early, at ten o' clock in the morning. Also there was not an air-condition in the room, but just a kind of a central air-conditioning.
The breakfast was good
and the location of the hotel was convenient.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pan_stam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventas, Director Comercial at Rochester Hotel Concept, responded to this review, March 8, 2012
Google Translation
Estimado, antes que nada agradecemos sus comentarios, ya que los mismos nos permiten mejorar nuestro estándar de servicio adaptando el mismo a las necesidades y solicitudes de nuestros huéspedes.
Nuestra calefacción y aireación son centralizadas, actualmente estamos realizando modificaciones en nuestro sistema con la finalidad de que nuestros huéspedes tenga la facilidad de manejar la temperatura desde su habitación.
El horario de ch/out es acorde al horario de ch/in, para poder ofrecer un ch/in 14.00 hs es necesario que el ch/out sea 10 horas con la finalidad de poder presentar las habitaciones con el estándar de servicio que caracteriza a Rochester Hotels. Asimismo todos los hoteles de ciudad, a nivel internacional, manejan los mismos horarios de ingreso y salida, solo difiere en destinos vacacionales.
Rochester Concept, cuenta con distintas categorías de habitaciones, que difieren en tamaño, servicios, confort y ubicación dentro del edificio. Asimismo están todas reformadas integralmente
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Sao Paulo
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed December 7, 2011

Apesar de estar localizado próximo a Florida, não gostei da localização. É uma região bastante comercial e não muito limpa. Não me hosperaria neste hotel outra vez. Os quartos são pequenos... muito pequenos para meu gosto. Não são confortáveis.
Porém, se você só quer um local para dormir, sem luxos, sem frescuras e próximo a Florida, escolha este.
Estive lá em Setembro de 2010.

Room Tip: Não saberia dizer... meu quarto fazia uns barulhos estranhos do encanamento...
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FMC7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rochester Hotel Concept

Property: Rochester Hotel Concept
Address: Calle Maipu 572 | Microcentro, Buenos Aires C1006ACF, Argentina (Formerly Hyde Park Hotel)
Location: Argentina > Capital Federal District > Buenos Aires > San Nicolas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service
Hotel Style:
#67 Business Hotel in Buenos Aires
#82 Family Hotel in Buenos Aires
#110 Romantic Hotel in Buenos Aires
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Rochester Hotel Concept 3.5*
Number of rooms: 72
Official Description (provided by the hotel):
Rochester Hotel Concept is localized between the Obelisk and downtown Buenos Aires, ideal for business trips. In a contemporary style it offers a functional, comfortable and luminous design. Rooms are spacious and sound proof, with their own climate control and king size beds. It is equipped with a Led TV with cable, mini-bar, business desk and safe. All rooms have access to high speed Wifi internet. The hotel has a business center and fitness center with modern machines and its buffet breakfast offers artisan bakery as well as hot dishes. The hotel provides a 24-hour front desk assistance and room service, as well as tour information, transfers and tours around the city. ... more   less 
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Also Known As:
Rochester Concept Buenos Aires

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