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“A very mixed impression”

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Esplendor Buenos Aires
Ranked #179 of 452 Hotels in Buenos Aires
Dubai, United Arab Emirates
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“A very mixed impression”
3 of 5 bubbles Reviewed January 13, 2013

Stayed on 3 separate occasions during a 3 week trip to Argentina when using BA as a base. Rooms fantastic, very large and well appointed, location good and cleanliness standards high. Breakfast choice adequate. Reception staff in particular Claudio extremely helpful. Negatives are that we had issues on checkin and checkout and with laundry. On checkin, I had booked a suite but hotel system was showing standard but once I had presented paper confirmation of booking, everything was sorted immediately. A piece of my laundry never came back from housekeeping even though it could not have been anywhere other than my room or housekeeping and with the hotel refusing to acknowledge they had received it, I was unable to claim on my insurance. We had enquired about a late checkout the night before departure and were told to ask again in the morning which we did. We were told we could have it. However, on checkout we were asked to pay the late checkout charge and the management would not budge even though we told them we should have been told when we were granted it that it was not complimentary and that we would have to charge (as happens every other time I have requested a late checkout in any hotel). So after paying, we were then asked for 7 pesos for some water we had consumed from the mini-bar, which I found very unprofessional) bearing. They tried to tell us that the tour company we had used refused to pay for late checkout. It was actually nothing to do with the tour company as the final two nights were reservations made for when the rest of the group had departed. Well I guess I have learnt 2 things from this hotel, even after years and years of travelling the world - get someone from housekeeping to double check the items in a laundry bag as you hand them over and when granted a late checkout, ask whether there is a charge. Don't let this put you off using this hotel but be forewarned and forearmed.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fën H, Gerente at Esplendor Buenos Aires, responded to this review, January 29, 2013
Dear Mrs Louise H,

Thank you for taking the time to write a review on trip advisor. Thak you very much for highlighting our rooms and our location. Actually, our location is one of the highlighted features of our property and our guests truly enjoy it. For its proximity to Florida Street, Madero Port, and Galerías Pacifico Shopping Center, the hotel is perfect to know everything about the city of Buenos Aires and it is also ideal for business travelers.
We are very sorry that our laundry service did not meet your expectations. Our Hotel values all of our guest and any feedback that is provided. We will keep working on it, to improve day by day.

We look forward to welcoming you back at the Esplendor Buenos Aires Hotel in your next trip to Buenos Aires

Sincerely

Hotel Manager
Esplendor Buenos Aires
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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601 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 3, 2013 via mobile

Excellent location, great value and reasonable breakfast. I would prefer a greater variety of meats and bread at breakfast but there was plenty. Staff friendly and helpful, managed to sort all our restaurant reservations with ease.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJGILL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fën H, Gerente at Esplendor Buenos Aires, responded to this review, March 28, 2013
Dear Guest


Thank you for taking the time to write a review on trip advisor. We are glad to know that you liked our rooms and hotel in general and that you enjoyed the stay at Esplendor Buenos Aires.

It was a pleasure for us having you here and we will be waiting for your next visit.

Kind Regards

Maria Ripoll
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 9, 2012 via mobile

Nice place.

Here for 3 nights. Close to all the relevant sights in the city. Not too much in the evening for food close by.

Road noise not a problem..."part of the big city experience".

Rooms clean. Trendy. Simple.

Would come back. But i also would try another area of BA. Maybe San Telmo or Recoleta

Helpful?
Thank TexasHospitality101
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
belgium
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed December 2, 2012

I adore the splendid idea of turning old historical buildings/hotels into trendy new ones. Cannot comment on standard rooms, the suites are absolutely grand. Love the art and the XL mirrors.
The textile adornments, when worn out, are what they actually are, rags, and should be removed
In a modern hotel I would expect more plugs in more practical places. One has to be very inventive to get laptops, IPads, phones and camaras loaded. Lots of electric shops in this neighborhood can help you with multiple entry plugs.
The bathroom could be kept cleaner. Square sinks are hard to clean. Anything square is a bad idea.
Like in hospitals, the air cannot be controlled from the room.
And more choices should be offered at breakfast. I didn’t like the bread, the butter, the ham, the cheese, the juices.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ConstanteVanPlanck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 24, 2012

Very interesting design in the lobby and in the rooms which are pleasant and the location is perfect. Breakfast is good. Esteban, the receptionist is an amazing young man who knows the area and can help recommend restaurants and sites to visit. Highly recommend

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoMoColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 18, 2012

I can't say enough about this place. We were travelling around South America on our honeymoon and only had time to book the day before. Not only did the staff at Esplendor welcome us warmly, they gave us a much appreciated upgrade! We originally booked for 1 night but loved this hotel and BA so much we stayed for 6.
It is clean, modern, fantastically located and I would stay there again in a heartbeat. The staff were SO friendly, helpful and accommodating - we were assisted with everything from great restaurant tips to how to book a football match. (They were incredibly patient with us)
Cant wait to stay there again.

Room Tip: If it your honeymoon let them know!
See more room tips
Stayed October 2012, traveled as a couple
Helpful?
Thank AlexBarnes_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice Springs, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 13, 2012

The facade of the hotel looks impressive don't be fooled. The hotel sits within a grand shopping arcade. The hotel itself does not resemble the grand olde world outer.
The foyer area was grubby and well worn. A saving grace was the delightful check in staff (particularly Damien) The massive toast and bread collage of Eva Peron in the foyer was interesting.
Breakfast was interesting to say the least...would suggest a walk to a local cafe for breakfast in lieu of eatingthe 'American' breakfast ie cold scrambled eggs, fruit and toast with cheese and ham. More continental than American.
The rooms however were spacious and traffic noise was minimal as our room backed onto a vacuous empty court yard....block out curtains were provided for two out of the three window which is pretty pointless if yu want to sleep in.
The air conditioning had a mind of it's own...alternating from the need for a doona to a sheet to no sheets about 20 times during the night.
On a positive note the rooms were clean and the location was central

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Delcene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Esplendor Buenos Aires

Property: Esplendor Buenos Aires
Address: Calle San Martin 780, Buenos Aires C1004AAP, Argentina
Location: Argentina > Capital Federal District > Buenos Aires > San Nicolas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#88 Luxury Hotel in Buenos Aires
Price Range (Based on Average Rates): $
Hotel Class:4 star — Esplendor Buenos Aires 4*
Number of rooms: 51
Official Description (provided by the hotel):
Esplendor Buenos Aires combines a restored Neo-Renaissance facade with avant-garde interiors. Its strategic location, next to the prestigious Galerías Pacífico mall and meters away from Florida Street, make it the ideal place for those who want to discover this incredible city. Although in the heart of downtown Buenos Aires, it is possible to enjoy the serenity of its spacious rooms. ... more   less 
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Also Known As:
Esplendor Buenos Aires Hotel Buenos Aires
Esplendor Hotel Buenos Aires
Buenos Aires Esplendor Hotel

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