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“Just OK...but even the locals said there are better hotels”

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Pestana Buenos Aires
Ranked #81 of 443 Hotels in Buenos Aires
Certificate of Excellence
Reviewed November 8, 2012

Location was very good....walking distance to various sights, buildings, monuments.
Breakfast was very ordinary - no variety, hot food not hot....
Rooms would be benefit from tea & coffee set being available as there was no place to have one late at night when back in the hotel.
Room was relatively small - size of room in the picture looked bigger.
however, in saying this - we did get a deal online for this hotel...so for what you paid for, it was very average.

  • Stayed: October 2012, traveled with friends
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Thank KittyCC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires, responded to this reviewResponded November 12, 2012

Dear Guest,
Thank you for choosing the Pestana Buenos Aires Hotel, and for your feedback regarding your stay. We are sorry to learn that your experience at our hotel did not meet your expectations. Your comments are being analyzed, and the necessary improvement measures will be taken regarding our breakfast.
Regarding tea & Coffee set, I´d like to inform you that we offer complimentary Coffee service in our Deluxe and Suites rooms, but also our Bar is open from 6 am to 2 am.
We look forward to welcoming you and to being of service. Kind Regards,

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Reviewed November 6, 2012

as a former hotel manager I do expect quality and I did not get that. Mainly the fact that my room was not cleaned well did upset me. In my bed I found hairs from someone else (guess the room attendant) Also the floor and bathroom had not been cleaned to a standard I would expect when paying this price. We asked for a snack to take to the airport as we needed to check out at 6am and the kitchen did not have it ready when we left! Too bad, I will not come back here. There are many good hotels in BA

  • Stayed: November 2012, traveled on business
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1  Thank Gerritsma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires, responded to this reviewResponded November 8, 2012

Dear Mr. Guerritsma,

Thank you for staying with us at the Pestana Buenos Aires Hotel, and for taking the time to send us your valuable comments. Your opinion is of great importance to us, as it helps us to monitor our performance and improve our services. Experiences like those you described are not part of our company service standards. Kindly accept our most sincere apologies for any inconvenience caused.
We remain most grateful for your understanding, and look forward to welcoming you back, and to offering you the service you expected to find. Yours Truly,

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Reviewed October 20, 2012

Nice, clean room, super comfortable bed. The bathroom was good-sized, and even had a tub. Everything worked and even though I had a view of the back of the hotel, it might have been better because it was nice and quiet. I have nothing but compliments for the staff -- very attentive and competent. The restaurant was very good, and I love the pool area -- very tastefully done. Fast elevators. Great, central location.

  • Stayed: October 2012, traveled as a couple
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Thank James U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires, responded to this reviewResponded October 23, 2012

Dear Mr. James,
First of all we would like to thank you for choosing Pestana Buenos Aires Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are glad to know that you enjoyed your time spent in our Hotel and appreciated your compliments regarding our property and especially about the service that you received from our staff members. Thank you again for your preference, and we look forward to welcoming you back to the Pestana Buenos Aires Hotel in the near future. Yours Sincerely,

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Reviewed August 28, 2012

All services provided were great. The staff are attentive, the room always tidy, and the food, delicious. Every day I was in the hotel, I could see that this really is the type of service offered.
I liked everything!

  • Stayed: August 2012, traveled on business
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Thank Regiane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires, responded to this reviewResponded September 10, 2012

Dear Mrs. Regiane,
First of all we would like to thank you for choosing the Pestana Buenos Aires Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to achieve your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future. Yours Sincerely,

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Reviewed July 19, 2012

Pestana name is sometimes associated with luxury lodging.
The Buenos Aires Pestana has a spacious lobby and breakfast area. Rooms are correct and very clean but eveything lacks some lust.
The whole hotel has a very tired decoration- 80´s I guess.
Calle Florida is three blocks away and a must go for shopaholics.
Don´t for get to take cash with you.
These days exchange rate for the greenback is crazy; if paying by credit card you get 4,4 pesos per dollar and if you exchange cash in the small stalls inside comercial galleries you can get 6 or 6,5 pesos per dollar. A huge difference that can make you save more than 30% in the whole Argentina stay.
Along Calle Florida some guys are allways grunting:"cambio-cambio" - ask them how much they are paying for the US$ or R$ and SAVE A LOT.

  • Stayed: July 2012, traveled with family
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Thank EyeDocBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires, responded to this reviewResponded July 24, 2012

Dear guest,
Thank you very much for your review following your recent stay at the Pestana Buenos Aires Hotel. Your comments are most appreciated.
It is gratifying to hear that you enjoyed our location and public areas and we´re sorry to hear that you didn´t enjoy our decoration, the Hotel opened in 2004 looking for a classic style, and has been partially redecorated several times since then.
We hope that you will give us the pleasure of welcoming you back when you next visit Buenos Aires.
Kind regards,

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Reviewed July 11, 2012

Spent one week for business. The location is perfect: close to the Obelisk, right off Carlos Pellegrini/9 de Julio, few blocks from Florida street, Casa Rosada, etc.! - you are close to most of the city's highlights; about a $25 cab ride to Palermo.
The breakfast buffet (mine was included in the room rate) is great, especially for business travelers. The biggest con was the wireless internet. it was really weak in the guest room, so i had to go down to the lobby.

Room Tip: Ask front desk for a room with good wireless. it seems like they have wireless routers on every oth...
  • Stayed: March 2012, traveled on business
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Thank edithHDZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires, responded to this reviewResponded July 18, 2012

Dear Mrs. Edith,
Thank you for your visit and for your helpful review. We are glad to know that you enjoyed your stay with us, and we appreciate your comments about our breakfast and about the hotel location.
I´m sorry to hear about the inconvenience you had with the wi fi signal, and surprised also because we have a high guest satisfaction level related to it.
We look forward to welcoming you back to the Pestana Buenos Aires Hotel in the near future. Yours Sincerely,

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Reviewed July 8, 2012

Just returned from a 1 week business trip in Buenos Aires. Pestana Hotel is the ideal place to stay to enjoy all that BA has to offer. It starts with location - 9th of July Ave, right in the middle of all the major tourist sites. The rooms are big enough for two people although the bathroom could use a redesign (have to walk in and close the door in order to use the toilet.) The lobby & front desk staff are helpful and friendly. These are the reasons why the Pestana is the place I stay when going to BA.

  • Stayed: June 2012, traveled on business
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Thank TX-Clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires, responded to this reviewResponded July 18, 2012

Dear guest,
Thank you very much for choosing Pestana Buenos Aires Hotel as your destination when you visit our city, and for taking the time to send us your valuable comments.
We are glad to hear that you enjoyed our location, but even gladder to hear that you found a helpful and friendly staff, I would share your comments with them.
Thank you again for your preference, and we look forward to welcoming you back to the Pestana Buenos Aires Hotel in the near future. Yours Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Buenos Aires

Address: Carlos Pellegrini 877, Buenos Aires C1009ABQ, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Buenos Aires
#54 Family Hotel in Buenos Aires
#55 Romantic Hotel in Buenos Aires
#57 Luxury Hotel in Buenos Aires
#80 Business Hotel in Buenos Aires
Price Range: $97 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Buenos Aires 4*
Number of rooms: 133
Official Description (provided by the hotel):
Pestana Buenos Aires es un hotel 4 estrellas superior, y su localización inmejorable: sobre la Av. 9 de Julio, cerca del Teatro Colón y del Obelisco. Situado en el principal centro de negocios de América del Sur, tiene una excelente ubicación: de fácil acceso a las autopistas que conectan con las localidades cercanas, pero también a los principales atractivos de la ciudad como Puerto madero, San Telmo y La boca. Durante su estadía podrá relajarse en nuestro exclusivo spa con piscina cubierta, gimnasio, sauna y jacuzzi. Disfrute de la exquisita gastronomía Argentina en nuestro Restaurant Il Moro ó de un cocktail en nuestro Tango Bar. El hotel se destaca por la dimensión de sus habitaciones, todas con luz natural y diseñadas especialmente para que su estadía sea perfecta. ... more   less 
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Also Known As:
Pestana Hotel Buenos Aires

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