We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lock in the lowest price from these sites
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (1,764)
Filter reviews
1,764 results
Traveler rating
962
608
128
45
21
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
962
608
128
45
21
Show reviews that mention
All reviews great location very nice hotel comfortable rooms recoleta cemetery
Selected filters
Filter
Updating list...
336 - 341 of 1,764 reviews
Reviewed June 26, 2017

Recoleta Grand was great for the most part. Rooms, view, location, services, most of the staff were excellent. One front desk staff member, Marcio, was horrible. We were waiting in the lobby for our driver. We watched for each person coming in and each staff member walking around. It was past the time for pick up and we went to the front desk to inquire about our driver. Marcio said that he already came and he sent him away and couldn't be bothered with us. He was very rude. He told us that we were on our own and should find our own ride. We asked to speak with the manager and he refused. We called our tour company and they called Marcio. He went in the back room and hid from us. Another front lobby staff employee called us a taxi. He was polite and helpful. I give Marcio a 'Terrible' and the rest of the staff an 'Excellent.'

Date of stay: June 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank maryannedrake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LuisSeroM, Guest Services Manager at Recoleta Grand Hotel, responded to this reviewResponded June 28, 2017

Dear Maryanne:

Greetings from Recoleta Grand!

I am very happy that you have enjoyed most of your stay in our hotel, i will share your comments with all the hotel staff.

I m also concerned about the inconvenient with one of our employees.
I will like you to write me at lsero@recoletagrand to take care of this matter in person.
We will be more than happy to refund you for the cost of the taxi.

My sinceres apologies on behalf of Recoleta Grand Hotel.

Best Regards,


Luis Sero Mantero

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2017

Excellent people (emploeyes) - very pacient and with attention could help us when it was necessary, location is in a good place, hotel very clean. Drinks are prepared in a good way, rooms read to have a great experience.

Date of stay: June 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank andremartinez2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LuisSeroM, Guest Relations Manager at Recoleta Grand Hotel, responded to this reviewResponded July 27, 2017

Dear guest,

Greetings from Recoleta Grand!

Thank you for taking the time to share your comments about your stay with us.

It is my pleasure to read you had a memorable stay with us and you have enjoyed our property.

I stay at your disposal for any request you may have and I look forward to welcoming you back to our hotel in the hopefully not too distant future.

Sincerely,

Luis Sero Mantero

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2017

i found this to be an excellent hotel. the rooms were very well appointed and comfortable and they paid attention to lots of small details. the breakfast was very good although i would have preferred a few more hot options in the buffet.

Date of stay: June 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sts7049
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LuisSeroM, Guest Services Manager at Recoleta Grand Hotel, responded to this reviewResponded June 28, 2017

Dear Guest,

Warm greetings from Recoleta Grand!

Thank you for taking the time to share your comments with the Trip Advisor comunity.

We were most pleased to know that you enjoyed your stay with us and you liked our service so much.

We look forward to welcoming you to our hotel in the hopefully not too distant future.

With kind regards,


Luis Sero Mantero

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2017

gym and laundry perfect !
breakfast terrific !
dinner is hot and sauna and massage possibility is extra factor
reception desk is great to solve issues with credit card
transfer service is nice
also good channels on TV

Date of stay: May 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cristianobertanha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LuisSeroM, Guest Services Manager at Recoleta Grand Hotel, responded to this reviewResponded June 28, 2017

Dear Cristiano,

Warm greetings from Recoleta Grand!

Thank you for taking the time to share your comments about your recent stay at our hotel..
We are please to know that you enjoyed our Gym and breakfast so much.

We look forward to welcoming you to our hotel in the hopefully not too distant future.

With kind regards,

Luis Sero Mantero

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2017 via mobile

Stayed for 2 nights. This hotel is located in a nice neighbourhood and offers cozy and comfortable rooms.
The front desk staff Martin was very helpful. We liked the hotel and would recommend it if you are on a small budget.

Date of stay: June 2017
Trip type: Traveled with friends
Thank Alex-e7sas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis2040, Guest Relations Manager at Recoleta Grand Hotel, responded to this reviewResponded December 6, 2017

Dear Alex,

On behalf of our team, I would like to thank your comments regarding your stay at Recoleta Grand.

We are honored by your observations, this is the best evaluation of our job.

We’ll be delighted to welcome you again and we remain at your service.

Warm greetings,

Luis Sero Mantero

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews