We arrived at 8:30 AM on Jan. 4 after 3 weeks in South America. We were immediately checked in at the correct rate and shown to our room. Unfortunately we were taken to a Deluxe Suite when we had booked and confirmed a Deluxe Grand Suite on Aug. 8. We went back to the desk and were told that our confirmed room was not available but on Dec. 28 an email was sent confirming our room and rate. They finally agreed to change the rate but we were stuck with the Deluxe suite. There was no hot water and we reported it. Six hours later we reported it again. That night a storm came and the window started banging. At 11PM maintenance finished the installation of the latch. The next morning still no hot water, by 4PM there was warm water. There was a lot of water on the floor from the shower and winthin 4 hours more water appeared. There was a lot of street noise.
There was no Kleenex type product in the room. When we called to ask the desk they offered to have someone go buy some for us.
The staff was wonderful. They could not have been nicer or tried harder. The breakfast was great.
- Official Description (provided by the hotel):
- Recoleta Grand was inaugurated in October 2012. It is located in the upscale Recoleta neighbourhood, the cultural centre of the Argentine capital. This boutique hotel is oriented to satisfy the needs of business and leisure travellers. It features 90 rooms, an outdoor pool on the terrace with a stunning view of the city, a solarium, a SPA and an outdoor garden. Following the LEED certification requirements (Leadership in Energy and Environmental Design) it manages eco-friendly policies such as: smoke free spaces and use of recycled materials It is decorated with native plants watered with an efficient irrigation system, greywater and recycling treatment for toilet use, thermal insulation and VRF air-conditioning system, LED and energy-efficient lightening and furniture manufactured with wood from responsibly managed forests. ... more less
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