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“Fantastic hotel and stellar service”

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Hilton Buenos Aires
Ranked #47 of 447 Hotels in Buenos Aires
Certificate of Excellence
Sunbury
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fantastic hotel and stellar service”
Reviewed June 29, 2013

I know where I am staying everytime I return to Buenos Aires. The hotel helped arrange a car from the airport which after a long flight from the US was a welcome sight. I arrived early and was promptly taken to the Executive Lounge where I was given access to breakfast while my room was prepared. The room was beautiful and the entire area around the hotel is great to walk around and plenty to see and eat. I could not have been happier with my visit and look forward to a return visit.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
1 Thank Ron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGM, General Manager at Hilton Buenos Aires, responded to this review, July 7, 2013
I appreciate your comments about your stay with us, and I am happy you enjoyed our great location in Puerto Madero. I also thank you for your loyalty to our brand. I would be delighted to welcome you back to our hotel on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,194 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (257)
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Bogota, Colombia
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 27, 2013

Excellent service, food, rooms are really up to date, and really comfortable, pretty big bathroom with strong shower, very clean, lots of options for dinner around in puerto madero. People really nice door guy was really special, and front desk takes the time to explain what is available at the hotel.. Always look for this hotel in BAs or Sao Pablo..

  • Stayed June 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank juansegura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGM, General Manager at Hilton Buenos Aires, responded to this review, July 7, 2013
Thank you for the feedback and delighted to read you had a great stay with us. I am happy you enjoyed our facilities, and that the service provided by our staff met your expectations. So glad you were able to experience our authentic Hilton hospitality. Our hotel is indeed in a very good location, close to restaurants, cafés and many touristic attractions. We look forward to your next visit to our property.
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Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 27, 2013

Our family loved this hotel. Great hospitality on the part of the staff; good location if you don't mind walking a bit. (Taxis are inexpensive and easy to hail outside the lobby.) The executive lounge is terrific - you can always get something to drink there, and they serve an excellent breakfast every morning. Tea-time snacks are good too. We stayed here on points and I was not sure if we would like it - but we really did. It's the right blend of friendly service and numerous amenities - not too stuffy, not too pricey, not a lot of nickel-and-diming. They made our family's stay very comfortable. This place offers very good value.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Mariettamom713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGM, General Manager at Hilton Buenos Aires, responded to this review, July 7, 2013
Thank you for the feedback and delighted to read you had a great stay with us. Our Executive Lounge is indeed a special area to relax and enjoy great views, while taking advantage of our culinary specialties. Look forward to welcoming you again soon to our hotel.
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Indianapolis, Indiana, United States
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 25, 2013

Located in the heart of Puerto Madero, the nicer part of BA, within walking distance to restaurants and bars ans close to the bridge . The lobby is real nice, and they have a nice bar and restaurant. The breakfast buffet is very good and on the last night we had dinner at the restaurant and i was very impressed with the food.
The staff are all trained and provide good service, i was very impressed with Gaston and Fredrico
who work the front of the hotel and Charles the concierge. They were so friendly and helped in all possible ways that is what superior customer service is.
My only complaint is that as a Hilton Gold we were not upgraded on both stays, though the rooms we got were pretty spacious and comfortable.

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
Thank Maher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGM, General Manager at Hilton Buenos Aires, responded to this review, July 7, 2013
Thank you for the feedback and delighted to read you had a great stay with us. The area of Puerto Madero is indeed very attractive, close to so many restaurants and touristic attractions. So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
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Shanghai, China
Level Contributor
94 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 17, 2013

The Hilton located in Puerto Madero is a great choice if you are in the area. Close by to all the restaurants and bars in the area, and close from the "Woman's bridge".
The hotel has already many years, and it feels a little old or "worn out" by the time passed. Maybe is time for some improvements? I hope they do.
They offer a nice breakfast, and if you are into doing some sports while on a trip, they have an amazing gym, near an outdoor pool.
The pool is small, think of it as a recreational pool more than serious swimming.
Yet, the pool area is very comfortable, with a bar making some nice drinks as well.

They have a piano and sometimes you can hear someone playing it, in the big open lobby of the hotel. Is a great place to seat and have a cup of coffee and relax for a while.

It is a great choice, but I really hope they do some improvements to the rooms soon, so it goes back to be a really beautiful hotel.

Room Tip: high floor corner rooms are the nicest ones
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
Thank Diegzynko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGM, General Manager at Hilton Buenos Aires, responded to this review, June 18, 2013
Thank you for your feedback about your stay in our property. Puerto Madero is indeed a great location, in walking distance to many restaurants and leisure activities. We are actively working on keeping our product updated, and your comments are useful to support us in the process. I look forward to welcoming you again soon to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Yarmouth, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 13, 2013

Located in the heart of Puerto Madero, the Hilton Buenos Aires offers affordable accomodations in a luxury setting. The lobby is breathtaking and the hotel amenities are endless. The hotel is situated in a perfect location to offer its visitors easy access to Puerto Madero and walking distance to the financial district, Buquebus Ferry and many excellent restaurants and sighseeing attractions. I've been to 72 countries and this is my favorite hotel in the world. I've been staying here every year since they opened.

  • Stayed June 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGM, General Manager at Hilton Buenos Aires, responded to this review, June 17, 2013
I appreciate your comments about your stay with us. Great to know that you liked our facilities, especially our iconic atrium lobby, the center of activities of our hotel, and many times the venue for art exhibitions. Puerto Madero is indeed a great location, in close proximity to restaurants, cafés and other attractions. We thank you for your loyalty and look forward to seeing you soon.
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Dallas, Texas
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed June 4, 2013

We had two wonderful stays last week at the Hilton Buenos Aires--the first for four nights on an AXON award, the second for one night (after we came back from a two night trip to Iguazu) on a paid stay. This was our first time to Argentina. We went ahead and used the car service provided by the Hilton because it allowed you to check-in to your room upon arrival at the hotel, even though we arrived into BA at around 6:45am.

The neighborhood the hotel is located in is very safe. The rooms are also very nice. Our first stay, we were upgraded to a Jr. Suite. Our second stay, we had a Standard Queen. Both rooms were on the Executive Floor. Both rooms were very clean. We especially enjoyed the view of the Women's Bridge from our room. The Executive Lounge is quite nice. They serve a good spread for breakfast, and also has a good spread of food and selection of drinks available for cocktail hour (6pm-8pm nightly).

What really made this place so special are it's employees. Just about everyone we met provided great service. Special thanks to Milagros for making our accommodations extra nice!! Also, HUGE thank you to Matias. He is by far the best representative for the Hilton Buenos Aires. Matias called cabs, provided detailed directions, and was more like family by the end of our visit. He even called Aramburu Resto the last night we were at the Hilton to make sure we arrived safely, were enjoying our dinner, and made sure we had a reputable cab to get back to the Hilton. Did I mention he was off duty and checking on us from home? Superior customer service!

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hoong Nan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGM, General Manager at Hilton Buenos Aires, responded to this review, June 17, 2013
Just wanted to thank you for your recent stay here at our hotel! So glad our staff was able to make you feel at home and that you were able to experience our authentic Hilton hospitality. I am happy you enjoyed our facilities, especially our Executive Lounge and our spacious rooms, each one furnished with its own walk-in closet. We look forward to welcoming you again soon.
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Additional Information about Hilton Buenos Aires

Property: Hilton Buenos Aires
Address: Av. Macacha Guemes 351, Buenos Aires C1106BKG, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Puerto Madero
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Buenos Aires
#22 Family Hotel in Buenos Aires
#33 Romantic Hotel in Buenos Aires
#35 Luxury Hotel in Buenos Aires
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Buenos Aires 4.5*
Number of rooms: 417
Official Description (provided by the hotel):
Recently winner of “Best Hotels in 20 cities in Latin America 2012” award granted by Latin Trade Magazine. Hilton Buenos Aires is an upscale, contemporary and versatile hotel located in Puerto Madero, that provides corporate and luxurious accommodations for anyone traveling to Buenos Aires for business or for pleasure. We are located in Puerto Madero, Av. Macacha Güemes 351, the latest and most thriving urban development in Buenos Aires; offering easy access to airports, proximity to the city´s financial district, amazing nightlife and major tourist attractions.The hotel is surrounded by great green spaces, and offers incredible panoramic views of the city skyline and proximity to more than forty restaurants.Views of the Rio de la Plata and the majestic city create the perfect complement for a privileged location. All guests can enjoy our hospitality, WI-FI access, 24hs room service, take away pastry and coffee, and all the services you need, the amenities you expect, and the extras you deserve.. ... more   less 
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Also Known As:
Hilton Buenos Aires Hotel Buenos Aires
Hilton Hotel Buenos Aires

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