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“Rude, dishonest staff”
2 of 5 bubbles Review of Wilton Hotel

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Wilton Hotel
Ranked #219 of 451 Hotels in Buenos Aires
Saint Louis, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Rude, dishonest staff”
Reviewed August 30, 2011

The room was clean and that was the only good thing. The people at the front desk were usually unfriendly and discourteous. They also overcharged me. I only drank one coke at the bar and they charged me for three drinks. They ripped me off. Doesn't help the image of hispanic culture.

  • Stayed September 2010, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank michael d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilton H, Gerente at Wilton Hotel, responded to this review, January 21, 2016
Dear Guest, thank you for sharing your opinion with us. We deeply regret what happened. The situation described is unusual and we are very rigorous control of consumption. We offer a sincere apology and invite you to visit us again to treat you as you deserve.

Best regards from Wilton Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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547 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rio de Janeiro, RJ
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 5, 2011

It's an average, a little outdated hotel, but in an excellent location. It's convinient for travelers on a budget. Staff was kind and breakfest was very good. Our room was spacious enough and the bathroom was excelent, but the beds were not very comfortable and furniture was outdated, though still functional.
This would be an excelent hotel if beds and room furniture were renewed. The way it currently is, can be a nice pick if rates are attractive.
By the way, Wilton's location is very convinient, close to restaurants, shops (in Av. Santa Fe) and the subway (7 blocks). One can also walk to Recoletas' cemetery and to downtown.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank E_Frozza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, November 5, 2014
Dear Guest,

Thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

It fills us with pride and joy knowing that we make your experience at our hotel was positive.

We are working with our team to improve care and provide quality service to our guests.

Greatly appreciate to recommend us to their family and friends so they can also enjoy our all.

We hope to have the opportunity to host it at our hotel and make it feel like home again.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brazil
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 21, 2011

Great value hotel, considering its price, location, services provided, breakfast it has good value.
Only downside was the cable tv that was not working weel for all the channels and some fornitures that were quite outdated, the room chair almost broke it when seated.
It´s location (corner St fe and Callao) is great, walking distance to everywhere and easy access to metro/bus lines, nice restaurants and great shops around.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Fernando_016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, October 31, 2014
Dear Guest,

Thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

It fills us with pride and joy knowing that we make your experience at our hotel was positive.

We are working with our team to improve care and provide quality service to our guests.

Greatly appreciate to recommend us to their family and friends so they can also enjoy our all.

We hope to have the opportunity to host it at our hotel and make it feel like home again.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montevideo, Uruguay
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 17, 2011

Good location,good breakfast,filthy rooms!!!!The curtains were white a long time ago but now are grey,the carpets and the blankets are stained, and the tv set and the air conditioning unit are very ,very old(and very noisy),and there was no frigo bar in the room.There was a man at the reception desk,his name is Carlos, that was really rude.At 2 o'clock they couldn't give us our room because it wasn't ready ,but nontheless the checkout was at 10 o'clock!!!!!
I will never stay in this dump again.

Stayed April 2011, traveled as a couple
Helpful?
1 Thank Sofia48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilton H, Gerente at Wilton Hotel, responded to this review, January 21, 2016
Google Translation
Estimado huésped, gracias por compartir su opinión con nosotros. Lamentamos profundamente lo acontecido. En estos años hemos realizado numerosas mejoras en nuestras habitaciones e instalaciones, y todas las habitaciones cuentan con su propio frigobar. Esperamos recibirlo pronto para comprobar estas mejoras.

Saludos cordiales desde Wilton Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Buenos Aires hotels

PDX
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 12, 2011

A good solid 3-4 star value on Callao Street, about 100 meters from Avenida Santa Fe...in the heart of Recolta's action. Dozens of cafes, restaurants, stroes, bars, etc, are located all around. The hotel offers free lobby internet (and a printer!)....but it's slow. In room Wifi is available for 20 pesos per day. The breakfast is excellent, not quite English or North Amercan in selction, but among the best for hotel brekkies in Argentina. Also, very close to Aeroparque Newberry.

  • Stayed February 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WrldTrvlrPdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, October 31, 2014
Dear Guest,

Thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

It fills us with pride and joy knowing that we make your experience at our hotel was positive.

We are working with our team to improve care and provide quality service to our guests.

Greatly appreciate to recommend us to their family and friends so they can also enjoy our all.

We hope to have the opportunity to host it at our hotel and make it feel like home again.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed February 5, 2011

I stayed at the Wilton Hotel in Recoleta area of Buenos Aires. in Jan/feb 2011.
I was allocated room 1202 which was very clean ,quiet and spacious.

The staff were very helpful and professional. Free internet is provide in the lobby area .
Buffet breakfast was included in the price. Breakfast was good value.
Although the Hotel does not have its own restaurant but it is located in the heart of Recoleta area and only half block away from Ave Santa Fe with its shops and restaturants.
The famous cementry (Evita's resting place) and the Recoleta Village are all within walking distance (approxi 4 or 5 blocks away).
It feels safe.
I would recomend this Hotel to friends or fellow travllers

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hartej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, October 30, 2014
Dear Guest,

Thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

It fills us with pride and joy knowing that we make your experience at our hotel was positive.

Greatly appreciate to recommend us to their family and friends so they can also enjoy our all.

We hope to have the opportunity to host it at our hotel and make it feel like home again.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 29, 2011

The hotel is located in on Avenida Callao close to Avenida Santa Fee, which is great for shopping. Do not go shoping to the outlet malls they advertise in the lobby. Those shopping places turn out to be expensive plus some of the stuff seems fake. In The lobby they feature free internet access via two computers. Unfortunately the hotels charges for WiFi internet access. For each device that you are planning on using you will be charged approximately 6 USD. The breakfast was pretty decent but did not live up to our expectations. Same applies to the fitness center, which did not feature a lot of equipment as shown on the booking website. The hotel is rated with four local stars. As you can see by looking at the pictures this is a little overrated. I would give it 3 stars.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank World-Explorer81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, November 5, 2014
Dear Guest,

We thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

On behalf of the hotel and myself I want to ask my sincere apologies for the inconvenience caused during your stay. Our team is constantly working to do better every day.

The hotel has been classed as 4 stars by the City Government, in compliance with all local regulations, however each region or country has its own standards. That's why you can find sites online where sales have categorized the hotel as 3 stars Superior.

The hotel has 24-hour Internet access in the lobby and bar area. We have a Business Center with 2 computers.

We are working with our team to improve care and provide quality service to our guests.

We hope you give us the opportunity to offer the attention and quality you deserve at a subsequent visit. We remain at your disposal for any assistance you may need before you visit.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wilton Hotel

Property: Wilton Hotel
Address: Avenida Callao 1162 | Recoleta, Buenos Aires C1023AAR, Argentina
Location: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #219 of 451 Hotels in Buenos Aires
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wilton Hotel 3.5*
Number of rooms: 97
Official Description (provided by the hotel):
The hotel offers a cordial and friendly atmosphere, situated in the most fashionable area of Buenos Aires. All guest rooms are spacious, comfortable and well-appointed. These rooms are equipped with all the modern conveniences that most guests will need, including bathrobe, and special bath amenities. For those guests whose schedule is demanding, the hotel offers 24-hour room service and its business center is open around the clock with High speed Internet access. There is plenty to see and do nearby, only steps away from dining, shopping entertainment venues, and transport hubs. Local attractions, like Florida Street, the Congress Palace and the Colon Opera House Theatre are only a kilometer away. Guests will find a variety of dining options in the area, as well. ... more   less 
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Also Known As:
Wilton Hotel Buenos Aires
Wilton Buenos Aires

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