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“Beautiful hotel, needs to improve the service”
Review of Faena Hotel

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Faena Hotel
Ranked #55 of 443 Hotels in Buenos Aires
Reviewed March 25, 2014

I have stayed many times at the Faena. It is a beautiful hotel, but needs to improve the service. It is very inconsistent. Housekeeping is good, but always forget to replace at least one item in the room such as shower cap, cotton, etc.
Front desk staff are not very friendly and a little bit blasé.
I schedule a transfer out to airport at 6 p.m. but the car didn't arrive until 6h35 and I got a simple "I´m sorry, the traffic is bad today".
I asked for the room service a grilled chicken and a salad and it took 45 minutes. The same for a Caesar salad by the pool bar.
I only received a newspaper in the room on my last day (5 in total).
The bed and linen are the most comfortables ever.
Staff uniforms are beautifuly designed.
Bell mens and door mans are very kind.
It is a very good experience to stay there if you are on a leisure travel on BA for 2 or 3 days. For business trips it can be a little tricky.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with this hotel
Thank Luiza C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded March 31, 2014

Dear Luiza
Thank you for choosing the Faena Hotel Buenos Aires once again and for sharing your experience in Tripadvisor.
I am very sorry to learn about the incidents you experienced with your airport transportation service upon your departure day. I would like to mention this type of incidents do not belong to our standard of service and we had addressed measures with the company that provides the service, in order to avoid future repetitions.
I am also naturally disappointed that you felt our service delivery was inconsistent. This is an area that we are extremely passionate about and work at daily to continuously keep improving. I appreciate your feedback as a hotelier colleague.
We do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of our guests have experienced and continue to enjoy at the Faena Hotel Buenos Aires.
Warm regards,

Ariel Barrionuevo
General Manager

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262 - 268 of 1,258 reviews

Reviewed March 21, 2014 via mobile

This is realy a fantastic hotel and a great place to stay in BA. The design is amazing, the rooms large and well appointed and the pool area is very cool. The staff provides excellent service - friendly and helpful front desk and concierge. They offered me early checkin and late checkout - I was planning to stay for two nights but extended my stay.

Stayed: March 2014
Thank AlexSwissTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded March 31, 2014

Dear genevatraveller
It is very special for our front desk and concierge to receive such wonderful compliments from guests and clients; we truly appreciate you taking the time to do so. It is through such
thoughtful support and feedback like yours that our staff continues to be inspired
to provide impeccable service each day.
We were delighted to read that you had such a great experience at the Faena Hotel Buenos Aires.
Hoping to welcome you again very soon.
Sincerely,

Ariel Barrionuevo
General Manager

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Reviewed March 20, 2014

Every detail in this hotel is charming. The bar and restaurant have great food and the rooms are really comfortable. It is a very unique experience. In Buenos Aires is the best hotel in town. The neighborhood is very peaceful and also is very close to downtown, so you can relax and also go by foot to the center . All the staff were really respectful with us and helped us a lot with all kinds of tips. I think that the price is according to the high level of service that they provide. Hope to get there again soon! It really is worth it.

Room Tip: We stayed at 4th flour and was really nice. I believe that in the first floor because of the spa it...
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  • Stayed: March 2014, traveled as a couple
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Thank Rita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded March 21, 2014

Dear Rita N
Many thanks for taking time to share your positive feedback on TripAdvisor.
It has been a great pleasure to welcome you to the Faena Hotel Buenos Aires and “Best hotel in town” is a tremendous compliment for us.
Hoping to welcome you again very soon.
Best regards

Ariel Barrionuevo
General Manager

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Reviewed March 19, 2014

We were in Bs As for part of our vacation and loved the hotel. Particularly the assistance from Veronica our Experience Manager ahead of the trip. Her help gave us the confidence we needed to maximize our enjoyment while visiting.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded March 21, 2014

Dear John Gaudin
Thank you for choosing the Faena Hotel Buenos Aires. We are very pleased to see that you enjoyed your stay at the hotel.
We appreciate your kind words about our staff and Verónica in particular, we will share your compliments with her.
We look forward to hosting you in the next future.
Best regards,

Ariel Barrionuevo
General Manager

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Reviewed March 16, 2014

Had a great stay at the Faena. Good food and their Sunday meaty BBQ brunch was delicious! Wifi worked perfectly (in comparison to other hotels we have stayed in) They also have good Apple computers in the business lounge, which work great. They have live music at the Library Bar on Friday nights. Will be staying here again next time I go to Buenos Aires!

  • Stayed: March 2014, traveled with friends
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Thank julay2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded March 21, 2014

Dear julay2
Thank you for choosing Faena Hotel, and for sending in your comments. Hearing how much you enjoyed Faena experience was very rewarding for us! We love rolling out new changes to keep the experience fresh, and were glad to see how you mentioned the WIFI service and the Apple computers at Business lounge. Thank you again for taking the time to let us know how your stay went, and we will look forward to welcoming you back to the property in the future.
Sincerely,

Ariel Barrionuevo
General Manager

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Reviewed March 12, 2014

I´m a local in Bs.As, and went to the Hotel for my wedding night. Great ambience, nice decor, although a bit over the edge. I liked that it´s a private place with dark rooms, but had to suffer the noise coming from a party at the private residencies of the hotel. It´s a bit over-priced for my taste

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank huarce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded March 21, 2014

Dear Rodrigo Cisneros
We would like to thank you for your review shared in Tripadvisor.
I am very sorry to learn about the incidents caused by a residence during your stay in the hotel, we have taken serious measures about this point and I would be pleased to welcome you back in the near future. Please feel free to contact me at your own convenience, I will be more than happy to assist you.
Best regards,

Ariel Barrionuevo
General Manager
abarrionuevo@faenahotels.com

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Reviewed March 9, 2014 via mobile

One of the bests hotels I have always stayed in! The room was big, beautiful and amazingly well decorated! The bathroom was a big and very positive surprise, amazing! The staff was friendly and really well trained! The maid and in room service were flawless! Loved my stay!

Stayed: March 2014, traveled with friends
Thank AmandaMM0405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded March 21, 2014

Dear AmandaMM0405
Thank you for taking the time to send us your comments. We will ensure to pass on your kind words describing the service you received during your stay with us to the entire team, with a special acknowledgement to our Room Service and maids!
Thank you again for choosing to stay with us, and we hope to welcome you back to the hotel in the near future.
Warm regards,

Ariel Barrionuevo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Faena Hotel

Address: 445 Martha Salotti, Buenos Aires 1107, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Puerto Madero
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Buenos Aires
#9 Family Hotel in Buenos Aires
#14 Romantic Hotel in Buenos Aires
#20 Spa Hotel in Buenos Aires
#39 Luxury Hotel in Buenos Aires
Price Range: $328 - $626 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Faena Hotel 5*
Number of rooms: 87
Official Description (provided by the hotel):
Located in the waterside neighborhood of Puerto Madero and a short walk to the city’s major tourist attractions, Faena Hotel Buenos Aires redefines the travel experience by combining art, recreation, nature and technology. The hotel’s 87 rooms and suites feature exquisitely designed details, sophisticated technology and exceptional services. Oversized windows invite you to enjoy the magnificent views of the skyline, parks or Rio de la Plata. Unique room layouts features custom ivory leathers, deep red accents and warm brown furnishings. Amenities include LCD televisions, complimentary wireless Internet and Egyptian cotton linens. The hotel’s amenities include five restaurants and lounges. Faena Hotel Buenos Aires is an epicurean destination with dining experiences ranging from an authentic estancia-style asado barbecue at El Mercado to contemporary Argentinean cuisine at the Phillipe Starck-desgined Bistro Sur. A staple in the Buenos Aires social scene, craft cocktails and bottles of Malbec are sipped nightly at the chic Library Lounge and outdoor on the terrace at stunning Poolbar. Sizzling with seduction and awash with red velvet, El Cabaret is home to the world's most riveting tango show—Rojo Tango. Faena Spa, an oasis of holistic therapies for the spirit, mind, and body, blends ancient healing rituals from around the world to awaken consciousness and restore wellbeing. ... more   less 
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Also Known As:
Faena Hotel Buenos Aires
Faena Hotel Universe

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