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“Gorgeous and great service”
Review of Faena Hotel

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Faena Hotel
Ranked #21 of 447 Hotels in Buenos Aires
Certificate of Excellence
San Francisco, California
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Gorgeous and great service”
Reviewed November 6, 2013 via mobile

Stayed on business trip and was impressed with the rooms and staff. Everyone was attentive and helpful, it reminded me of the service my grandfather used to talk about... I would and will stay here again. The only minor thing I would say would be the location is I bit out of the center and heart of the city.

Stayed December 2012, traveled on business
Helpful?
1 Thank JWolff72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, November 8, 2013
Dear JWolff72
I am delighted to read your review, thank you for your feedback. We are so pleased that you appreciated our hotel, but more relevant our staff kindness appreciation.
Please do not hesitate to contact me directly for your reservations. I
will be happy to make all the necessary to make every single stay every time, memorable.
Regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,215 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Danish first
  • Dutch first
  • English first
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  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 31, 2013

White unicorns with demonic red eyes, giant gold crown floating in the swimming pool and a guy regularly cruising down the hallway in a pure white suit and a giant white hat..... No, I haven't been drinking, just been staying at the Faena Hotel for a conference. What an impressively different place. Location is very safe, albeit a little away from key sites and service was excellent. Key advice I would offer is request a room away from the swimming pool area. The hotel confuses itself with a disco in the evening and the pool area can be very loud until 3am with pounding music and revellers. Not something I think is congruent with a five star hotel, but I guess this hotel positions itself as younger and different. They moved me immediately but best to request. Dinner service was decent, however breakfast was comparatively ordinary and not cheap. I would stay here again and can understand why some people love it. No idea who that guy in the white suit is....

Room Tip: Request a room facing the river, get as far away from the pool as you can!
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GulliverFromOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, November 6, 2013
Dear GulliverFromOZ,
Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location in Puerto Madero very safe. Regarding to our nights in the Library Lounge and Pool Bar, this is an area that we are extremely passionate about and work at daily to continuously keep improving. I am really sorry you had to request room move, our windows are soundproof but I am afraid volume music was not managed suitably during your stay. I would welcome your further feedback in this area and will send you a message separately.
We do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that our guests experience and continue to enjoy at the Faena Hotel Buenos Aires.
Yours sincerely,


Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ribeirão Prêto, São Paulo, Brazil
Level Contributor
186 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 19, 2013

I wouldn´t stay anywhere else in Buenos Aires.
The Faena Hotel is perfect for those willing to have a nice time. It´s so relaxing that sometimes you will think twice before leaving your room to walk around the city! hahaha
I love the spa, the steam house and the massages you can find here.
They also have some cool restaurants inside the hotel, and the décor, by P. Starck is also a plus!

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, October 21, 2013
Dear Rachel G
Thank you very much for sharing your most recent experience at the Faena Hotel Buenos Aires.
We are delighted to read that you enjoyed your stay with us.
We were also happy to learn that our location met your expectations and that you
enjoyed very much our facilities.
I sincerely hope that we will have the pleasure of welcoming you back in the near
future, and please do not hesitate to contact me directly for your reservations. I
will be happy to make all the necessary to make your stay once again, perfect.
Warm regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
98 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 15, 2013

Only stayed here on three seperate occassions, incredibly on the second visit they welcomed me personally and introduced me to my 'experiences manager' to look after me. This person had a complete log of my previous requests, even my choice of wine at the bar and provided a free bottle of it as a welcome back.

Few hotels on earth get the balance of style and substance right, this unique hotel nails it.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJ J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, October 21, 2013
Dear AJ J
Many thanks for taking time to share your positive feedback on TripAdvisor.
It has been a great pleasure to welcome you to the Faena Hotel Buenos Aires and being your favourite hotel on earth is a tremendous compliment for us.
Hoping to welcome you again very soon.
Warm regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 9, 2013

A perfect place to stay!!! in a safe area, close to the best restaurantes of BA and close of Puerto Madero. A worderful decoration, rooms very confortable with a special decoration and excellent bed. The restaurants are very, very nice and Rojo Tango, the tango show is unforgetable!

Room Tip: Corner suites are large and with a beatiful view of the river and the city.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malenaandrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, October 10, 2013
Dear malenandrea,
We would like to thank you for choosing the Faena Hotel for your recent stay in Buenos
Aires and for taking the time post your review on TripAdvisor.
We are delighted to read you enjoyed your stay with us and we are looking forward
to welcome you again in the near future.
Best regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 9, 2013

seriously one of my best stays in BA so far, the hotel is amazing, the amenities are amazing, best gym, great restaurant venues and really the most attentive staff ever.

front office and concierge are very helpful, the food choices are are divine and all of the staff speak English which is another thing that not always happens in BA. the hotel is in a lovely new upcoming area

make sure to visit the Faena art center as well

Room Tip: corner suites are amazing.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank euro7999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, October 10, 2013
Dear euro7999,
Thank you very much for sharing your most recent experience at the Faena Hotel Buenos Aires.
We are delighted to read that you enjoyed your stay with us.
We were also happy to learn that our location met your expectations and that you
enjoyed very much the Faena Arts Center with Anthony McCall & Misha Kuball exhibition.
I sincerely hope that we will have the pleasure of welcoming you back in the near
future, and please do not hesitate to contact me directly for your reservations. I
will be happy to make all the necessary to make your stay once again, amazing!

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 26, 2013

What a great place to stay! Service was excellent, the rooms were modern but comfortable. The hotel restaurants were great as well. The gym is very well stocked. It is a very trendy hotel, which may not suit everyone. The area around the hotel is new and very safe and there are plenty of restaurants in walking distance. I would certainly recommend it and hope to return someday.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benandjacksdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, October 2, 2013
Dear Benandjacksdad,
Thank you for taking the time to share in Tripadvisor your recent stay at Faena Hotel. We will ensure to pass on your kind words describing the service you received during your stay with us to the entire team! We agree as well that Puerto Madero is a new area and the safest one in Buenos Aires, plenty of restaurants, entertainments and outdoor-activities.
Thank you again for choosing to stay with us, and we hope to welcome you back to the hotel in the near future.
Best regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Faena Hotel

Property: Faena Hotel
Address: 445 Martha Salotti, Buenos Aires 1107, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Puerto Madero
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Buenos Aires
#9 Family Hotel in Buenos Aires
#10 Spa Hotel in Buenos Aires
#14 Romantic Hotel in Buenos Aires
#16 Luxury Hotel in Buenos Aires
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Faena Hotel 5*
Number of rooms: 87
Official Description (provided by the hotel):
Located in the waterside neighborhood of Puerto Madero and a short walk to the city’s major tourist attractions, Faena Hotel Buenos Aires redefines the travel experience by combining art, recreation, nature and technology. The hotel’s 87 rooms and suites feature exquisitely designed details, sophisticated technology and exceptional services. Oversized windows invite you to enjoy the magnificent views of the skyline, parks or Rio de la Plata. Unique room layouts features custom ivory leathers, deep red accents and warm brown furnishings. Amenities include LCD televisions, complimentary wireless Internet and Egyptian cotton linens. The hotel’s amenities include five restaurants and lounges. Faena Hotel Buenos Aires is an epicurean destination with dining experiences ranging from an authentic estancia-style asado barbecue at El Mercado to contemporary Argentinean cuisine at the Phillipe Starck-desgined Bistro Sur. A staple in the Buenos Aires social scene, craft cocktails and bottles of Malbec are sipped nightly at the chic Library Lounge and outdoor on the terrace at stunning Poolbar. Sizzling with seduction and awash with red velvet, El Cabaret is home to the world's most riveting tango show—Rojo Tango. Faena Spa, an oasis of holistic therapies for the spirit, mind, and body, blends ancient healing rituals from around the world to awaken consciousness and restore wellbeing. ... more   less 
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Also Known As:
Faena Hotel Buenos Aires
Faena Hotel Universe

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