We came to the hotel earlier in the week while staying at another hotel for drinks in the library bar. The service was very slow, but we were able to overlook it because of the amazing ambiance. After travelling to another city and having our itinerary change, we had to stay for one night in Buenos Aires. Naturally we decided on Faena Hotel.
Upon checking in very late, the staff was less than friendly and did not give us the room we expected. After asking if we could check out, they showed us another room that was very similar and asked us to pay additonally for the room. There was never a smile from anyone at the hotel. There was lack of care and empathy and overall, I felt that we paid for a beautiful hotel and the service did not match. It was very disapointing to say the least. The final straw was when we were leaving for the day, it was raining very hard outside and they refused to give us an umbrella. I will not be back again.
Beware of this hotel.
- Official Description (provided by the hotel):
- Located in the waterside neighborhood of Puerto Madero and a short walk to the city’s major tourist attractions, Faena Hotel Buenos Aires redefines the travel experience by combining art, recreation, nature and technology. The hotel’s 87 rooms and suites feature exquisitely designed details, sophisticated technology and exceptional services. Oversized windows invite you to enjoy the magnificent views of the skyline, parks or Rio de la Plata. Unique room layouts features custom ivory leathers, deep red accents and warm brown furnishings. Amenities include LCD televisions, complimentary wireless Internet and Egyptian cotton linens. The hotel’s amenities include five restaurants and lounges. Faena Hotel Buenos Aires is an epicurean destination with dining experiences ranging from an authentic estancia-style asado barbecue at El Mercado to contemporary Argentinean cuisine at the Phillipe Starck-desgined Bistro Sur. A staple in the Buenos Aires social scene, craft cocktails and bottles of Malbec are sipped nightly at the chic Library Lounge and outdoor on the terrace at stunning Poolbar. Sizzling with seduction and awash with red velvet, El Cabaret is home to the world's most riveting tango show—Rojo Tango. Faena Spa, an oasis of holistic therapies for the spirit, mind, and body, blends ancient healing rituals from around the world to awaken consciousness and restore wellbeing. ... more less
- Reservation Options:
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- Also Known As:
- Faena Hotel Buenos Aires
- Faena Hotel Universe