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“Standard business hotel”

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Sheraton Buenos Aires Hotel & Convention Center
Ranked #127 of 444 Hotels in Buenos Aires
Reviewed November 25, 2013

I stayed here for 10 days on business so got to know the place well. The location is good, close to shopping streets such as Calle Florida and plenty of eateries. Check-in and check-out no problems. Overall the hotel is a bit knocked about and in need of refurbishment. My room had a great view of the harbour and was comfortable, clean and quiet. Staff were friendly and helpful across all areas. The breakfast buffet is pretty basic. No problems with wifi reception. Lobby bar/lounge has a good range of drinks and snacks. There is a great view of the city on the 24th floor. The adjoining, inter-connected hotel gives you more bar and dining options. In short, everything worked OK but if you are looking for a fun holiday stay look elsewhere.

  • Stayed: November 2013, traveled on business
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Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this reviewResponded November 27, 2013

Thanks very much for shearing your experience with us. We are very glad to know that you have enjoyed our services and you have had a wonderful stay. We hope to see you soon.

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Reviewed November 24, 2013

I still remember better days when staying at Sheraton in Karachi, Dubai etc. in a great atmosphere: Welcome fruit baskets, even a bottle of Whiskey from the manager besides other comforts and surprises. And I haven’t been at Sheratons for some time any more. When I arrived at Sheraton Buenos Aires Hotel & Convention Center, well I thought, I have seen better before. The welcome was kind and professional, I got a nice room with a good view on the docks on the 15th floor, the location is quite central. There was nothing really to complain about the first days but it’s not the standard I was used to: The breakfast buffet is mediocre, Internet connectivity in the room mostly poor, usually not included in the room rate and an expensive extra. And some services were rather slow. The lobby is full of people (customers) but the bar closes shortly after midnight. When I booked an extra day after the week via the website, I got a “best price guaranteed” of US$ 170 “to pay in local currency (ARS) at the exchange rate on day of payment“. On paying cash they charged such a lousy exchange rate (far beyond my Currency converter App) that the “best price” turned out to be US$ 210 – and the all-over standard of the BA Sheraton is simply not worth such a price! The advantage was that the conference took place at the inhouse Convention Center on the 1st floor what is convenient by offering good facilities.

  • Stayed: November 2013, traveled on business
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Thank Wolf L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this reviewResponded November 26, 2013

I reviewed your comments regarding your stay with us at the Sheraton Buenos Aires. We do take all comments seriously and appreciate all the feedback we can get. . As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments because we are always looking for ways to improve our service.

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Reviewed November 21, 2013

The room was comfy and we slept good. The gym was very good for a hotel gym. The restaurant was pretty good too.

Unfortunately, we were unimpressed with the staff. Except for the restaurant staff, no one seemed to be working there. If we needed any help with anything, no one in the hotel seemed to care. We asked for a blanket for our kid's crib, and were told 'no.' We asked for an early check-in the day prior, and were told 'no.' We asked for the wifi code while we waited for our room to be prepared, and were told 'no.' We asked for an all-day remise a day prior at the in-house remise stand, and were told 'no.'

This stay convinced me not to stay at anymore Sheratons. I'm also recommending to my employer that they take this particular Sheraton off their list of recommended hotels in Buenos Aires.

Stayed: November 2013, traveled with family
Thank GreyhoundsAreFast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this reviewResponded November 26, 2013

First of all I would like to thank you for choosing our hotel for your last stay in Buenos Aires, also we would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about the service issues you met during your last stay at the Sheraton Buenos Aires Hotel & Convention Center. I apologized for the inconveniences you have experienced during your stay. We failed to provide you with a proper solution to the matters. Rest assure your that I will shared your comments with all departments involved in the issues you experienced to improve our service. We hope to have you with us again.

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Reviewed November 18, 2013

We stayed at the hotel back in Dec 2012. As SPG Gold member, we were upgraded to a club room with access to the lounge. Great! The front desk staff was very friendly and did early check in for us, which is around 9am in the morning. That was great as we just landed after a red eye flight from Panama City. The hotel has great location, which is the opposite side of the train station, and within walking distance to Florida Ave and other places of interest. Highly recommend!

  • Stayed: December 2012, traveled as a couple
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Thank Andy_MIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this reviewResponded November 21, 2013

We were delighted to hear that you had a wonderful stay with us at Sheraton Buenos Aires. It was nice to hear that you have enjoyed all our facilities. Thanks very much for such positives comments. We work very hard to treat every guest in special and leave memorable experiences.
Thank you so much for staying with us and we hope to see you in a near future

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Reviewed October 31, 2013

We stayed at the BA Sheraton for four nights in October. The hotel was conveniently located near to restaurants and shopping. The BA Clock tower is across the street in the park and our hotel room faced that direction. The room was comfortable with two double beds. The bathroom was average. One morning we got three wake up calls that were not for us. But, since our room was nearby to the elevators each group seemed to party by the elevators. We did tell the front ask and ask that they not call our room for wakeup. There was free wifi in the lobby only. We ate breakfast daily at the hotel and the breakfast staff were very friendly and helpful. I did inquire about some maps at the front desk but did not receive much help. We sat in the lobby during happy hour and had some appetizers and wine. I would only chose this Sheraton for the location and staff that was friendly at breakfast.

Room Tip: Do not stay by the elevators
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  • Stayed: October 2013, traveled as a couple
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Thank Laurie48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this reviewResponded November 4, 2013

Thanks very much for all of your comments. We really appreciate them. We hope to have you with us again.

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Reviewed October 30, 2013

It was a good hotel, but expected it to be better, though they had the room available on a half-day/day-only rate, which is what I required. Rooms were smaller than expected & service wasn't very good.

The covered swimming pool was also good, but guests had to cross the entire banquets area when going from rooms to the pool.

The souvenir & sweets shop was very good, from where I picked up the Argentine specialties - Dulce de leche & others !

Free Wi-Fi Internet access, but only for an hour.

  • Stayed: November 2012, traveled on business
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Thank MagicCarp8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this reviewResponded October 31, 2013

Dear guest, thanks very much for the comments left at Trip Advisor.
Your feedback makes all the difference in our service to ensure that our hotels are always headed in the right direction. We hope to host you soon.

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Reviewed October 26, 2013

We stayed for 7 nights while visiting friends and attending a convention.
The room was exceptionally clean without out any musty smell that is normal with hotels that are a number of years old.
I could tell that the building was around 15 years old from the fixtures and layout, it did not give the feeling of being past it's prime and on the way down.
The hotel staff was readily available but not in your face.
Access to the downtown shopping, ferry to Uruguay, buses and sight seeing was within 5 to ten blocks. You could walk if you wanted and the taxis were always available.

Room Tip: There are 20+ floors. The high up the better the view.Try to get a view on the west side if you want...
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  • Stayed: October 2013, traveled with friends
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Thank Gregory P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this reviewResponded October 29, 2013

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one.
We hope to have you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Buenos Aires Hotel & Convention Center

Address: Calle Martin 1225/1275, Buenos Aires C1104AKC, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#62 Family Hotel in Buenos Aires
#76 Luxury Hotel in Buenos Aires
#93 Romantic Hotel in Buenos Aires
#94 Business Hotel in Buenos Aires
Price Range: $150 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Buenos Aires Hotel & Convention Center 4.5*
Number of rooms: 742
Official Description (provided by the hotel):
Stay in the heart of the city at Sheraton Buenos Aires Hotel & Convention Center. Our upscale hotel in Buenos Aires, Argentina offers tennis, on-site shopping and meeting space just 2 km from the Teatro Colón and near the Museo Nacional de Bellas Artes. ... more   less 
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Also Known As:
Sheraton Buenos Aires Hotel And Convention Center
Sheraton Buenos Aires Hotel Buenos Aires
Buenos Aires Sheraton

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