I am a frequent traveller and the staff at this hotel is the rudest I have ever encountered on a trip. I just wanted to warn others of our terrible experience that we had - the staff practically made being rude an art form. We have status with Sheraton and were on club level floor. And even so - when we walked to our assigned room we immediately found 2 problems: 1) The lock on the door was broken. 2) There was a foul smell in the room. We called down and asked to be moved to another room, since we had just walked into this one and not unpacked or touched anything in the room. They refused to change our room and said we needed to wait for a repair man to fix the door to boot. After hours of travel, we didn't really feel this was a fair request from the hotel, so we asked again to please just be moved to another room, so we could go out and sightsee vs. wait in the hotel for the repair to be done (plus lets not forget the rooms smells horribly). The hotel RUDLY refused our request again (and I mean they were very rude about it - not even slightly apologetic and actually HUNG UP on me while I was talking to them with a curt "bye" and click). So unfortunately, we ended up having to involve the manger and it was a whole big unnecessary to-do. I really don't think a simple request to be placed in a room that we are paying for that we feel comfortable in should have EVER created this much of a headache ( especially given the fact that we are frequent users of this brand ). Multiple encounters with the staff the rest of our trip, just proved to be one rude unfortunate experience after another. Really wouldn't recommend this hotel to anyone ever. Seriously - please don't stay here.
If you want to stay at a Sheraton at Buenos Aires - we stayed at the Sheraton Hotel Libertador in Buenos Aires before and it was a significantly better experience.
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- Also Known As:
- Sheraton Buenos Aires Hotel And Convention Center
- Sheraton Buenos Aires Hotel Buenos Aires
- Buenos Aires Sheraton