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128 - 133 of 1,610 reviews
Reviewed September 20, 2017

Although I found our room (single king size bed) a bit small for two people -- especially in terms of the bathroom space and layout...e.g., there was one sink and the type of doors used in the bathroom didn't allow for the greatest privacy for someone using the toilet but needing to share the sink, shower, or other space -- the level of service at this hotel certainly deserves an excellent rating. All of the staff we encountered were exceedingly kind and gracious. The massage therapists and Pony Line bartenders are talented, too!

  • Stayed: September 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank cjigga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2017

This hotel is very luxurious and comfortable. The staff is extremely professional, friendly, and helpful. Bed turn down was an unexpected courtesy. I was looking forward to a soak in the tub but had to cut my stay short before I was able to enjoy.

  • Stayed: September 2017, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank cynthia z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2017 via mobile

Big kudos to the service levels. This really sets the hotel apart. A big shout out to the concierge desk who were infinitely patient in trying to sort out my SIM card issues. Truly above and beyond.

My second stay in six months. Hope very much to be back.

Stayed: September 2017, traveled on business
Thank Al-Net-Olo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2017 via mobile

I have been coming to this hotel for the past 10 years. In my opinion it has the best service in the world -and I do travel a lot. However avoid the 12th floor. You can hear noise coming from the vent (heat, air conditioning) machines on the rooftop. Otherwise -the best hotel in the world.

Stayed: September 2017, traveled on business
Thank Rey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2017

Really was inspired by the staff from the concierge to restaurant. Everyone consistently super helpful and kind. Recommendations for outings and restaurants were all perfect. We had an excellent time. Nice location for walking many places.

  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank FranklinD31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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