My husband and I stayed for a week at the Alvear Palace Hotel as part of our trip to South America. Below are my personal observations of the hotel and the service during our stay:
Location: Perfect. Recoleta is simply stunning. A beautiful part of Buenos Aires. Safe, clean, historic, imposing and you are a short taxi ride to anywhere. Having been to nearly everywhere in BA, i would not hesitate in staying in thsi part fo town again.
Hotel: Alvear Palace Hotel is located in a historic building, 5 min walk to Recoleta Cemetary. Beautiful building inside and oustide. Rooms are decorated in antique / old world furniture, fresh roses in vases, lovely bathrooms, all hotel areas are very clean and well maintained. Looks wise, this is truely a 5* hotel.
Service: This is where I was very disspaointed. When paying over $500 USD a night you do not expect teh following to occur: Upon arrival we were congradulated on our honeymoon and then taken to a room with two beds! I had also requested a 'quiet' room as I am a light sleeper and this twin bed room was right OPPOSITE the two lifts. We were told that no other room was available at that time and that we would be moved the next day. Of course I heared the lift the whole night and didn't sleep. I called the reception in teh morning and they told me to speak to them after lunch time. After lunchtime they 'upgarded' us to a room at the very end of the hallway. The room was lovely with a little sitting room in front. The next couple of nights were great but then every night the noise from the neighbouting apartment that shares the common wall with the Alvear Hotel was terrible. Every follwoing night a bellman would come after I made the call complaining about the noise, would say "yes, they are terribly loud but there is nothing we can do as its neighbours building" and them move us to sleep to another room for a night!!!! EVERY NIGHT. I felt that was simply terrible for the money we paid. The hotel also has a 'butler' for every level, we saw her onely once when we checked in and never again. One night in the lobby bar we ordered coffees and cakes and cakes simply did not arrive. After numerous questions and enquiries with various waiters who all pretended to go and 'investigate', I asked to speak to a manger and told her exactloy how I feel. Their response was to present us with a bill for the coffees and apologise. I mean seriosuly???????? Granted, after we got back to our hotel room that night there was one chocholate cake waiting for us with a "with our compliments" note... Conceirge was not particularly informative, he answered the questions I asked and did make a booking I requested for the tango show at Faena Hotel which is an absolute must. Also, as it was raining most days, you coudl not borrow an umbrella from the conceirge as they were all apprently taken. The pool was closed for renovations whilist we were there and we were not aware of this when we made the booking / thsi information was given to us in teh form of a note in our room. The breakfast each morning was fantastic, service great and the quality of food and choices perfect for me. I am not a big eater so I do not rate mountains of food at a breakfast buffet so those who expect a cruise ship type buffet may be disspointed. But I thought that the choice of pastries, fresh fruits, cold meats was excellent, fresh and tasty. On the final morning we had to leave at 6am and although we had paid for that morning's breakfast, no one offered to pack a breakfast bag for us. At check out we did not recive a single apology for being shifted from room to room nearly every night. So as one may apparecite our satisfaction with service at the Alvear Palace is far from where it should be given the hotels rating and nightly rate.
All in all next time we are in BA we will try Faena or Hyatt. Despite the beauty of the hotel, I would not risk experiencing the same uncaring service again.
- Official Description (provided by the hotel):
- The Alvear Palace Hotel is situated in the most elegant neighbourhood of Buenos Aires, La Recoleta. It is an area of extensive parks, wide avenues, and luxurious architecture in a classical style, where the best restaurants, cafes, antique shops and boutiques of Buenos Aires, are to be found. Some of the main museums and cultural centres are close by, and the financial area is only five minutes away.A symbol of elegance is bornOriginally built as a luxury hotel to accommodate the increasing amount of European visitors arriving in Buenos Aires at the time, the Alvear Palace was transformed in 1932 into a model of the highest expression of refinement. The majestic rooms and suites, as well as the lobby and public areas, are reminiscent of the Louis XV and Louis XVI styles, which are evident in the furniture, the crystal chandeliers, walls decorated with gold leaf and works of art of famous artists.The eleven-floor luxurious building with five basement levels stands as an undisputed symbol of the city, on the corner of Alvear Avenue and Ayacucho Street.The second foundationContinuous work and dedication, guided by the maximum standards of international excellence, led to the designation of the Alvear Palace Hotel as a member of the Leading Hotels of the World in 1993, an organization that recognizes the best hotels in the world. ... more less
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- Also Known As:
- Alvear Palace Buenos Aires
- Hotel Alvear Palace