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“Great hotel, great staff, good location”

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Alvear Palace Hotel
Ranked #9 of 446 Hotels in Buenos Aires
Los Angeles, California
Level 6 Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great hotel, great staff, good location”
Reviewed March 16, 2014

Over the top rooms but perfect for this backwards city. Staff especially the concierge staff is top level. The location is also very convenient in the nicest district of the city. Nice if you can afford it

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
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San Antonio, Texas
Level 4 Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 16, 2014

This was our second stay at the Alvear Palace and it was wonderful. The staff, the room, and the food are beyond compare. We hope to be there next year, and many years to come. Thank you for the wonderful service and the fantastic experience

Room Tip: The suites are the way to go!!!
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joan78239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epsom, UK
Level 6 Contributor
131 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 15, 2014

This hotel has a great reputation and it certainly didn't disappoint in any aspect. We felt slightly underdressed turning up in shorts with backpacks, but reception were welcoming, friendly and helpful in every aspect. The staff are very well trained and it shows - they noticed our early check-out (7am) before breakfast started in the restaurant and offered us a complimentary continental breakfast in the room. They asked where we were going on to (one day ferry trip to Montevideo) - so asked if we wanted luggage stored or transferred on to anywhere else. It is this sort of service - where they think of things before you have that doesn't just gain this hotel its 5-star status, but ensures it maintains it.
Great room with large bathroom (exceptional products). Hotels of this standard often charge outrageous rates for wifi, but here it is free. Concierge helpful, with good restaurant recommendations (for any budget).
Breakfast in the restaurant is excellent. Breakfast in the room comes on a trolley that converts to a proper table, it was a shame we had to rush to check out rather than relax and enjoy it.
I could not find a single fault with this hotel - just be aware that there is a dress code for communal areas, so don't just bring flip flops and shorts!

Room Tip: Ours didn't have much of a view and was close to the lift, but there was no noise and inside was...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NkkLndn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont, Australia
Level 6 Contributor
114 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 14, 2014 via mobile

Having stayed at the Alvear Art Hotel where we were most impressed thought we would give their older traditional hotel a try for a change.
Certainly a beautifully presented hotel with five star public rooms where the bar and breakfast rooms couldn't be better.
Breakfast was excellent and the service and attention from the staff wonderful.
However I think we were given the worst room in the Hotel.
It turned out to be noisy with sounds coming from the footsteps of the room above and a loud TV and voices in an adjoining room and hallway had us searching for earplugs during the night.
Room TV was mostly dubbed Spanish programs with one English news station which seems strange for a five star international hotel.
Room small and,as expected,dated with a revamped but outdated small bathroom.
Not even saved by a window tucked into the corned of the room that let in inadequate light and gave a magnificent view of the wall adjoining.
The noise in our room( next to a service area) would have had me checking out earlier if it hadn't been for the earplugs.
Five stars for the public areas and service but failure for our room - avoid room 405. Lousy nights sleep due to the noise and then this has us criticizing other room aspects that certainly don't live up to this once magnificent hotel.
Way, way more comfort and value at the Alvear Art but less history.

Stayed March 2014, traveled as a couple
Helpful?
4 Thank BJbelmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 7, 2014 via mobile

Alvear Palace met all our expectations of a hotel in this class. To top it off, the beautiful old building is in a very central location, walking distance to main attractions, good restaurants in a safe neighborhood.

Our room was large and luxurious. Turn down service was a nice touch every evening.

Service was impeccable throughout our stay. It was our honeymoon and they surprised us with a bottle of sparkling and chocolates on arrival.

The only thing I would fault would be perhaps the breakfast buffet as I am not a fan of sweets and pastries for breakfast. The breakfast did have scrambled eggs, however poached or fried eggs were extra charge.

Overall highly recommend this hotel, but perhaps consider having breakfast in one of the many nearby cafés instead.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tez0003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this review, March 10, 2014
Dear Guest,

Thank you for taking the time to write about your recent stay with us.

We were pleased to hear of your positive experience at the Alvear Palace Hotel, and will be sure to share your feedback with our entire team.

We would like to inform you that we have a Egg´s menu and you can order it.

Thank you once again and we look forward to welcoming you back in the very near future.


Best regards,

Nadia Salvagno
Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Level 4 Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed February 28, 2014

Please put this all into perspective. I have a love of all things 5 star. I LOVE staying at Four Seasons Hotels, for instance. I hesitated before booking here, as the Four Seasons in Buenos Aires also has received excellent reviews.

Our group of sex decided that we wanted to stay in a classic Buenos Aires hotel, if only to enjoy the experience, and knowing that the Alvear has somewhat recently gone through an extensive update, we decided to go there, instead.

The Alvear is located in the Recoleta region of the city, which is among the priciest places to live in the city (if not THE priciest). Recoleta is also the home of BA's famous cemetery, which is always among the must see areas of the city. It is where Eva Peron is buried, among many of the cities luminaries. In fact, it's just a couple of blocks away, so the Alvear is convenient.

It IS a classic hotel, with all the accoutrements one would expect of such a place, including the marble, high ceilings, and classic details.

Our rooms (all suites) were over-the-top. We each had two bathrooms, outrageous storage, extremely high ceilings, chandeliers (in each room), and beautiful furniture.

They also had poor drainage in the bathrooms, bad water pressure in the showers, dated gold fixtures, poor use of space, and areas of bad lighting.

The hotel lobby had a small check in area which would have seemed luxurious many decades ago, a concierge desk staffed by a collection of disinterested professionals, despite the fact that we were staying in three of their suites.

There were times where we stood patiently awaiting assistance from the concierge on staff, only to be ignored while he or she was on the phone.

Perhaps if I tipped them they might offer more courteous service, one might ask? Alas, I did, and received no more attention than before.

Their lobby restaurant served breakfast each morning with classic white glove treatment, and I did appreciate several of the servers.

But the breakfasts, in this internationally recognized foodie city was at best eh...nothing special.

None of us appreciated the sign that suggested that we be dressed formally in lobby. It struck us as snobbish, and this coming from someone that stays at five star resorts.

Bottom line:

Is the hotel beautiful in a classic sense? Absolutely
Are their suites spacious and beautiful? Definitely
Is the location great? Yes, of course

Would you stay there again instead of the nearby Park Hyatt or the ever glamorous Four Seasons? Sorry, I wouldn't.

And so, I give them an excellent rating, which they certainly deserve, as it truly is a unique property. Doing anything less would be a travesty.

But...I would suggest staying elsewhere. Sorry, but I would.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank steve l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this review, March 11, 2014
Dear Guest,

I sincerely apologise for the issues you encountered on your stay with us. Please know that this is not the 5 star standards that we value and I will look into the issues you have mentioned.

I would like to discuss these issues with you further, please contact me nsalvagno@avear.com.ar

I look forward to talking with you soon.

Kind regards,

Nadia Salvagno
Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level 6 Contributor
149 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed February 23, 2014 via mobile

This is your fantastic, classic, five star, old world, top of the line hotel. Probably one of the best I've stayed in, in this category. From the beds, to the towels, to the bathroom sundries, room service, to the staff, to the breakfast buffet, to the bar, nothing missed. La Bourgogne Restaurant was one of my top five restaurant experiences ever! If you've read my other reviews, I'm picky. We stayed here on the way to and from Antarctica, which I might add was amazing.
Hotel was in great location for walking around. Local craft market two blocks away. A must, the Opera House.

Stayed February 2014, traveled as a couple
Helpful?
Thank croakies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this review, March 11, 2014
Dear Guet,

Thank you kindly for your review.

I am so pleased you enjoyed your stay with us.

Everything you mentioned, from the great service provided by our staff to the comfort and of our beds is exactly the experience we wish to create for you.

I am so glad you had a great experience with us and I look forward to seeing you again.

Warm regards,

Nadia Salvagno
Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Alvear Palace Hotel

Property: Alvear Palace Hotel
Address: 1891 Alvear Avenue, Buenos Aires 1129AAA, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Buenos Aires
#1 Romantic Hotel in Buenos Aires
#2 Business Hotel in Buenos Aires
#4 Spa Hotel in Buenos Aires
#7 Luxury Hotel in Buenos Aires
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Alvear Palace Hotel 5*
Number of rooms: 206
Official Description (provided by the hotel):
The Alvear Palace Hotel is situated in the most elegant neighbourhood of Buenos Aires, La Recoleta. It is an area of extensive parks, wide avenues, and luxurious architecture in a classical style, where the best restaurants, cafes, antique shops and boutiques of Buenos Aires, are to be found. Some of the main museums and cultural centres are close by, and the financial area is only five minutes away.A symbol of elegance is bornOriginally built as a luxury hotel to accommodate the increasing amount of European visitors arriving in Buenos Aires at the time, the Alvear Palace was transformed in 1932 into a model of the highest expression of refinement. The majestic rooms and suites, as well as the lobby and public areas, are reminiscent of the Louis XV and Louis XVI styles, which are evident in the furniture, the crystal chandeliers, walls decorated with gold leaf and works of art of famous artists.The eleven-floor luxurious building with five basement levels stands as an undisputed symbol of the city, on the corner of Alvear Avenue and Ayacucho Street.The second foundationContinuous work and dedication, guided by the maximum standards of international excellence, led to the designation of the Alvear Palace Hotel as a member of the Leading Hotels of the World in 1993, an organization that recognizes the best hotels in the world. ... more   less 
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Also Known As:
Alvear Palace Buenos Aires
Hotel Alvear Palace

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