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“Excellent hotel.”

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Sofitel Buenos Aires Arroyo
Ranked #22 of 446 Hotels in Buenos Aires
Certificate of Excellence
Norwich, United Kingdom
Level 5 Contributor
93 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Excellent hotel.”
Reviewed March 26, 2014 via mobile

A lovely hotel to stay at. The hotel is situated in a good district and it's easy to walk to many of the central sites. There are some restaurants nearby.
We were often addressed in French which was strange but actually quite pleasant after two weeks of Spanish .
The rooms are clean, comfortable and all the plumbing works like new. The breakfasts which we had included were good.
Our only suggestion would be that the bar could be more comfortable. The actual bar itself was always cluttered and it seemed designed to deter customers from sitting there. We like to sit at a bar but when we tried it we felt very uncomfortable and moved. That aside we had a very enjoyable stay.


Stayed March 2014
Helpful?
Thank Ken T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 22, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires Arroyo.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that your experience at the bar did not meet your expectations; please allow me to express my sincerest apologies.

We appreciate your sharing your comments, and it is our hope to welcome you again in the near future.

Sincerely,

Philippe Seigle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,168 reviews from our community

Traveler rating
    817
    251
    67
    22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 25, 2014

We recently stayed at this hotel and thoroughly enjoyed it. It is well situated and close to all attractions, in a nice quiet little tree lined street. The staff were very helpful and courteous and the bedrooms were comfortable and well appointed.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ejwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 22, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Arroyo. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Philippe Seigle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 21, 2014

Loved room and especially bathtub..being over 6 ft this is the first tub I actually could lay out fully and not in a fetal uncomfortable position so KUDOS. Yes rooms are small but essentially serve purpose well. Turn down service was nice but we got it @5PM way before we left for the typical late 9pm dinners known for in Argentina
AM buffet lovely. For us Americans I still haven't figured how to get a large coffee with some half and half or cream but who could complain...service was attentive and ours was included in room.
Concierge service always helpful and were very versed in English assisted with local area questions. Lovely neighborhood.....Just watch for the uneven sidewalks...several near falls

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BAM/Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 22, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Arroyo. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Philippe Seigle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 21, 2014

On a recent business trip I had a lovely time at this beautiful hotel. The staff provided excellent service, we had a large group with several meals and the food was delicious. Kudos to the concierge staff who assisted me several times. Thank you!

Room Tip: Don't worry about room near the elevator, I was next to one and heard nothing and I sleep very l...
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edeardorff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 22, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires Arroyo.

At Sofitel, we strive to provide a superior service experience for every customer; your feedback is very important to us.

We appreciate your sharing your opinion and are looking forward to welcoming you again in the near future.

Sincerely,

Philippe Seigle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 6 Contributor
129 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed March 21, 2014

We checked in here as part of a group on the way to Antarctica. The hotel is in a nice location with some pretty good restaurants nearby. We had been warned not to display any obvious signs of wealth while walking around the area - no expensive watches, designer handbags etc but unfortunately two of our number disregarded the advice and came back minus their Rolex watches! Absolutely nothing to do with the hotel just a basic fact of BA life. The Sofitel is in a great building and the inside is all very Sofitel. Main gripe was we smelt cigarette smoke in our room and our concern was that we had been put in a smoking room when I have an allergy to all things smoking. Our concern was pretty much confirmed when we spotted the ashtray on the desk. When we rang the front desk to ask if we had indeed been put in a smoking room they went into denial mode even though we mentioned the ashtray and discovered later that our room was on a Sofitel designated smoking floor. Not impressed with your customer handling skills BA Sofitel! As the place was packed, moving to a non-smoking room became a very lengthy affair. They did say we could use the facilities in the room until we were moved but that would mean unpacking and repacking our cases to get showered and changed for a cocktail party. We waited and waited - it will just be another 10 minutes sir - over an hour passed. Short story is we had no time to shower and change and we were not happy campers when we eventually moved to our other room. In fact I was so pissed off that I rang the front desk and made a suggestion that a little token might be appreciated for all the messing around we had had to put up with. I would like to thank the management for their very generous delivery of a bottle of sparkling mineral water and some fruit things. You guys really know how to spoil a disgruntled customer!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yungkara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 23, 2014
Dear Guest,

I would like to thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires Arroyo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Philippe Seigle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hungerford, United Kingdom
Level 5 Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 9, 2014

Good location, nicely decorated lobby and general rooms. small bedrooms and definitely not that special. It took 20 minutes to get a Gin and Tonic in the bar and only three other people were in the bar at the time so they were not over worked. Dinner in the main restaurant was very poor indeed, The restaurant staff appeared totally untrained and there was no leadership at all. The food itself was average at best and took a very long time to arrive. I regret every penny I spent in this hotel, it is poor and it was a very disappointing way to start our holiday.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 22, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires Arroyo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Philippe Seigle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuneaton
Level 4 Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 5, 2014

Loved staying here beautiful hotel, stunning decor. Room was well appointed very comfortable bed , the bathroom large with both bath and shower. Staff courteous and helpful . Ate both breakfast and dinner in Le Sud, service excellent , food delicious. Hotel in a good area within walking distance of Recoleta and large shopping area.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrsW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, May 26, 2014
Dear Guest,

Thank you for taking the time to share your comments about your experience at the Sofitel Arroyo. It is always very rewarding to receive feedback as it helps us to improve the quality of our services.

It is a pleasure to know that you enjoyed your stay with us in the city of Buenos Aires and hope to have the pleasure of receiving you again in the near future.

Cordially,

Philippe Seigle
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Buenos Aires Arroyo

Property: Sofitel Buenos Aires Arroyo
Address: Arroyo 841 | C.a.b.a, Buenos Aires C1007AAB, Argentina
Location: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Buenos Aires
#17 Luxury Hotel in Buenos Aires
#17 Romantic Hotel in Buenos Aires
#35 Family Hotel in Buenos Aires
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Buenos Aires Arroyo 5*
Number of rooms: 140
Official Description (provided by the hotel):
Sofitel Buenos Aires is located in the tranquil and charming Arroyo Street, surrounded by enchanting and quiet sidewalks flanked by trees, the area is a heaven made up of antique shops and art galleries, a true epicenter of culture. The hotel features a perfect blend of the French savoir faire and the Argentine tradition, with an ambiance complementing exquisite decor and the delicate scents of soft flowers, awakening the senses of guests and giving them the feeling of being where true luxury sits. ... more   less 
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Also Known As:
Sofitel Buenos Aires Arroyo Hotel Buenos Aires
Buenos Aires Sofitel

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