As a travel pro at DM Vacation I rate hotels based on their standard. The hotel itself is very nice. Rooms, lobby and other areas are to standard. The service on the other hand is very inconsistent. At times just as you expect, but at other times it falls way short. The breakfast room staff on each day was simply lazy and was very slow to respond on two out of three days. The other day just was acceptable. The breakfast offerings are acceptable, but not wide an array for a international top quality hotel. The offerings are have acceptable quality but not what you would expect from this type of hotel or for its price. The location of the hotel is in downtown so good for business but not an attractive area. It should be noted that much of the city is not all that attractive. The executive club room staff is nice but the quality of the offerings for breakfast if you take it there is more of a two or three star hotel that gives you a free breakfast. The nighttime happy hour has nice wine, but the food is lacking. The room is very small for the size of the hotel.
The maid service varied. If you call to get it done you have a 50-50 chance of getting it done within any reasonable time. One day the maid did not leave us any towels.More
- Free Wifi
- Breakfast included