After arriving to a really bad place that we booked through Airbnb (reeked of smoke and the bathroom didn't work), we scrambled to try to find a place in our price range. After finding the great reviews here on Trip Advisor, we felt comfortable that we were making a great choice, so we called and asked for availability, confirmed a price and the gentleman on the other side seemed to be busy while we were trying to make our decision and said to call or come by later as there was lots of availability. So this evening when we showed up, a different gentleman at the front desk gave us potentially the worst service we've ever received. He told us that we had called earlier, but hadn't called back, so he refused to help and said there was no one in the hotel that could put an extra bed in the room (even though they had confirmed they could do just that earlier in the day). When I pushed, he called someone and just kept saying he couldn't provide an extra bed even though it was available because everyone had gone for the day and it was our fault. Then he began to berate me and insult my Spanish speaking saying that I had used a word that had offended his colleague. Then I suggested we were so desperate that I'd just sleep on the floor, to which he replied, "Then I'm going to have to charge you an additional fee" ... for me sleeping on the floor? Instead of getting a bed? I don't get it. The truth is that the hotel seems quite nice. It's a shame that they've gone out of their way to ruin our first day in Buenos Aires and make us feel terrible. I am really, truly in disbelief about what has just transpired.
- Official Description (provided by the hotel):
- POP Hotel, the first Budget Boutique Hotel in Buenos Aires. POP Budget Boutique Hotel is a hotel where you can make new friends. It is located in Villa Crespo, the new outlet zone, near the main access to commercial and touristy points. Whether for business or for pleasure, POP satisfies your needs, and gives you the best rates for your stay in the city. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Orbitz, Hotels.com, Expedia, Cancelon, TripOnline SA, Travelocity, Agoda, Hotwire, getaroom.com and HotelQuickly so you can book your Pop Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.