I made two bookings. one of them i had to cancel. unfortunately the hotel cancelled the wrong one. when i wanted to check in, they were fully booked. but they charged my credit card for the first booking as now show - which was not my fault.
Neither did they apologize nor did l receive an answer on my mails asking to refund my the wrong charging of my credit card - which l had to do over the credit card company. sorry, this is not the fine art of hospitality and a really pure customer service for such a hotel.
- Official Description (provided by the hotel):
- Dazzler Tower Recoleta is a modern and brand new 4 star superior hotel located in the well-known district of La Recoleta. The hotel is surrounded by quaint residences, tree-lined streets, and small boutique stores. It is close to the Alvear avenue, which is lined luxury stores of major brands of apparel and jewelry, and has a diverse cultural offer in art galleries, private collections and museums. ... more less
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