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“Wonderful Experience” 5 of 5 stars
Review of Serena Hotel

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Serena Hotel
Ranked #30 of 453 Hotels in Buenos Aires
Certificate of Excellence
Sao Paulo, SP
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Wonderful Experience”
5 of 5 stars Reviewed November 4, 2012

This is a charming, modern and well appointed hotel in one of the best areas of B.A., Recoleta. From the moment I stepped in I realized that my stay would be fantastic.
Staff helped with my luggage and were very polite.
Even though it was only 11:45am they were able to check me in at an upgraded room. I had booked the executive room and was given the superior executive room, which was on the 6th floor and had a nice outdoor terrace. Air conditioning was perfect and the bed offered me an outstanding sleep. Room was facing the street but was very quiet !!!
Breakfast was very good with hot and cold options (eggs, omelets, etc...) and was just perfect for a bright start of the day.
Will be back, for sure !

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank FPFTVP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenabue, Gerente at Serena Hotel, responded to this review, December 17, 2015
Google Translation
Hola, muchas gracias por sus comentarios, lo esperamos nuevamente, Saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

375 reviews from our community

Traveler rating
    236
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    23
    2
    3
See reviews for
32
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35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sao Paulo, SP
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed November 3, 2012

Probably this is one of the best boutique hotels in town. The location is excellent, and the service impeccable. The rooms are very nice, and we goa an upgrade to the penthouse, where they have a balcony, which is extra charming. We highly recommend it.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CarlosMeloBrasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenabue, Gerente at Serena Hotel, responded to this review, December 17, 2015
Google Translation
Hola! gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ISRAEL
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 26, 2012

Being Argentinian born makes this boutque Hotel more fascinating. IT IS PLACED IN ONE OF THE BEST AREAS!! near La Recoleta with those wanderfull boutiques, near Avenida Sta Fe, Very quiet and elegant, Near La Recova (area of restaurants)... everything was really GREAT
Excellent staff!!
Lovely rooms.Big, Free Internet who WORKS!
Excellent location..
IT WAS THE PERFECT CHOICE!!!
I will choose it over again in my next visit to Buenos Aires!!

Room Tip: any room will be just perfect!!!
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IsraelRachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenabue, Gerente at Serena Hotel, responded to this review, December 17, 2015
Google Translation
Hola! gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 16, 2012

Catching up on my TripAdvisor Reviews. In July I stayed at the Serena Hotel . It was a perfect location for exploring this part of the BA. I am a single female traveler so feeling safe and taken care of is important to me. I felt this way at the Serena. The room was small but comfortable and clean. Breakfast was simple and delicious. Service could use some improvement especially at the front desk. It was not consistent. One example, my room was facing the front toward the street so was a bit noisy. I put in a request for a back facing room away from the street if one became available. There was a lot of confusion between shifts where the request wasn't passed on and I spent time trying to re-explain and sort out. With some more staff raining, this nice boutique hotel located in Recoleta could be even a nicer stay. I would definitely stay again at the Serena hotel.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank curiousgeorgetravelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenabue, Gerente at Serena Hotel, responded to this review, December 17, 2015
Google Translation
Hola, muchas gracias por sus comentarios, hemos tomado nota de los detalle que no detallo para mejorarlos, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed October 12, 2012

Here for 6 nights

Boutique-y rather than flash


Staff are very helpful and friendly


Great location, in a good area


Lovely breakfast


Very pleasant public areas


Very nice bedroom, with plenty of space (and wardrobe space)


Reasonable value


Would definately stay again if ever in BA

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank super95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenabue, Gerente at Serena Hotel, responded to this review, December 17, 2015
Google Translation
Hola, muchas gracias por sus comentarios, hemos tomado nota de los detalle que no detallo para mejorarlos, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 11, 2012 via mobile

Nice room, pillows, bed, breakfast. Everything is great. Avoid the mancini restaurant. The hotel offers a 10 % discount , which they never give you (we tryed twice), besides very expensive comparing others same level.

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Andreiagoncalves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenabue, Gerente at Serena Hotel, responded to this review, December 17, 2015
Google Translation
Hola! gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parma, Italy
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 2, 2012

It was wonderful to spend our last days in Bs As at this great design hotel in the beautiful and elegant Recoleta area. This is ideal for those who want luxury in their surroundings as well as when they step out of their front door. This is not a hotel that looks good and when you start using its facilities it falls apart. Care and money has been spent on this hotel; rooms and bathrooms are large and provide for all ones needs. Breakfast is very good and staff is friendly. We did not manage to use the spa/gym area or the lovely interior patio (due to our short stay) but both look superb and spacious (not a spa/miniture gym) and would definetely return to enjoy the hotel and these added luxuries. The location is one of the best in Bs As. This is a very comfortable hotel, modern, not 'fuddy duddy', but not for children! Excellent price/quality ratio.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serenabue, Gerente at Serena Hotel, responded to this review, December 17, 2015
Google Translation
Hola! gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serena Hotel

Property: Serena Hotel
Address: Libertad 1617, Buenos Aires, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 453 Hotels in Buenos Aires
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Serena Hotel 4*
Number of rooms: 34
Reservation Options:
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