Although we felt the hostel was secured quite well (entering the hotel by ringing at the door, security cameras everywhere), our bag was stolen by a man hanging around in the lobby when we were checking in. The assistence of the staff was terrible. Just when we found out our bag was stolen, the recepcionist started taking phonecalls and helping other clients, while we were eager to finish our check in and call to our bank to block our credit card. Also, we were send to the wrong police station for a police report (to one at 11 blocks, while the one we needed was at only 3). When we came back the staff didn´t even ask if everything had turned out allright, they actually ignored the whole fact for the rest of our stay. They didn´t even apologize for the inconvenience.
For the rest the hostel is quite nice, good rooms with great beds and showers. The kitchen equipment and cleaning could have been better though.More
- Free Wifi