I called this hotel to make a reservation and agent LUIS - Front desk quoted me a rate of $112.53 per night incl tax and 25% off being offered on line and asked me to send a copy of the credit card, however I gave him the information by phone and sent him an email as he requested so he could send me the confirmation by email, all this happened around 4pm and he surprised me with an email at 8:30pm saying that the rate is now $149.73! The reason? he says the 25% was until the afternoon and it was already night time well the 25% was still on the website and when I told him this his was speechless with no valid excuse, he then went on to say that he received the email at 9pm when I have confirmation that it was received at 5:30pm.
He was extremely rude and tried to rip off a customer that at the end would of been an excellent account since we go to B.A on a monthly basis.
I find it unprofessional and a complete fraud when people like him try to take advantage of a customer.
When a business says a price and they take your credit card information, that is a commitment to provide the goods between the establishment and the customer.
Please be aware of "so called hotels" that try to steal from customers.
- Official Description (provided by the hotel):
- Your Comfortable Residence in Buenos AiresGoing beyond the usual hotel accommodations, Espacia Suites in Buenos Aires, Argentina offers more than just a room. It lends a whole lifestyle.Tucked in the residential neighborhood of Belgrano, this apartment-style hotel is faithful to its name, providing spacious, deluxe abodes that encourage long holidays. Live as though each suite is your own home in Buenos Aires, surrounded by ultramodern facilities that include a well-equipped kitchen and stylish living room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Priceline, Hotels.com and Booking.com so you can book your Espacia Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.