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“CasaSur Art Hotel”
Review of CasaSur Recoleta

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CasaSur Recoleta
Ranked #16 of 447 Hotels in Buenos Aires
Certificate of Excellence
Carmel, Indiana
Level Contributor
4 reviews
“CasaSur Art Hotel”
Reviewed March 19, 2014

Wonderful boutique hotel in a great Recoleta location.
Staff was very attentive. Room was very nice. Only
complaint was that we requested and were given a
suite room with a balcony. The problem with this room
is that the balcony is over a boxed in square. No view
at all and air conditioners were on the balcony, so
really couldn't even sit out there. Location is everything
here.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, March 20, 2014
Dear Guest,

Thank you very much for sharing your opinion on Trip Advisor. This actions help us a lot in our path towards achieving excellence.

I am glad you enjoyed your stay at CasaSur and highlighted our location and staff.

Even though the suites are very comfortable, quiet and spacious, some people could find them darker than the rest and would prefer to stay in a room with street view.

I hope you can visit us again in a near future and experience by yourself the other options available to cater your needs.

Our kindest regards,

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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729 reviews from our community

Traveler rating
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115
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Creemore, Ontario, Canada
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 18, 2014

We took a chance as we only needed rooms for one night before travelling on to Mendoza and Bariloche. We were given an extremely warm welcome, clean (albeit VERY small room) and great recommendations for dining out. The staff couldn't do enough to make our brief stay welcoming. We needed a room for our return to BA at the end of our travels and after having a look at their suite for a very reasonable upgrade charge we decided to return. We found the added space in their suite and the airconditioning much more effective. The restaurant is "East Indian" in flavour so wasn't exactly what we were looking for in cuisine, however the breakfast bar was adequate enough and the coffee and service excellent. We suggest a suite if you are travelling as a couple and staying more than one night..

Room Tip: GO for the suite if you are travelling as a couple
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mountain Ash Fa... H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, March 19, 2014
Dear Guest,

Thanks for such a motivating comment!!!! This is very encouraging for the team and also for other travellers who are looking for acommodation in Buenos Aires.

It is an honour for us to read that guests really enjoyed their stays and that our personal touch could make a positive difference.

I am glad you decided to try our suites which are much more spacious and quiet.

Hope you visit us soon again

Best Regards

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Annes-on-Sea, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 16, 2014

Great location, not far from the Cruise ship Terminal in the pretty area of Recoleta which is very central for many 'sights' The staff were exemplary, always very friendly and helpful. The rooms were more than adequate, I would perhaps suggest a higher room would have less road noise. Very comfortable beds and amazing showers. Very handy for several wonderful bars, restaurants and shops.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, March 18, 2014
Dear Guest,

Thank you for your genuinely heart-warming review. I am delighted to read that you had a wonderful time here and thank you for your comment about location, staff and facilities.

I will share your opinion with the team who work very hard every day to provide guests a memorable stay.

Best regards.

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed March 4, 2014

The staff was extremely efficacious and professional. They were also warm and friendly and eager to help.
The location was in a very nice neighborhood- well situated for dining shopping and the Recoleta cemetery as well as the museum of fine arts and a high end mall.
Contrary to other opinions, we found the rooms quiet.
Breakfast could have been improved upon- very few healthy options (too many cookies/cakes) and cereal bowls so small we needed two a piece. No non-fat or low-fat milk, bran muffins...
My real complaint would be with the wifi. It was just terrible in the rooms. We had to sit n the floor by the door in order to access it at all and even then, it was rather slow.
The free Saturday city tour is excellent and really turned us on to many areas we would not have known about otherwise. Make sure you sign up ahead of time as space is quite limited.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ParisGrandeVoyageuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, March 18, 2014
Dear Guest,

First of all, thanks for taking the time to post your review on trip advisor!

Your comments are very much appreciated by all the team. We take pride in what we do & feedback like yours is what motivates us.

Recoleta is gorgeous indeed and you can find here distinguished boutiques and open air places.

We are sorry we fell short of our goals regarding breakfast and are committed to improve the healthy options in the near future.

We are glad you enjoyed the free tour on saturday and also think it is the best way to get to know the city!!!

Hope to see you back again around BA and certainly at CasaSur.

Our best wishes

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
227 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed March 2, 2014 via mobile

My wife and I really enjoyed staying here, and were delighted that our travel agent booked it for us.The location is excellent, the staff are very attentive and helpful and it is set out out in style. The building is tall and thin, but the two lifts are efficient.
The air conditioning is effective and breakfast in the petite cellar dining room was very good.
Everything is very clean and well organised. Also they lay on occasional city tours by mini-bus with a top-class guide which is great to go on if spaces are available. Altogether highly recommended.

Stayed March 2014, traveled as a couple
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, March 18, 2014
Dear Guest,

Thank you very much for your lovely review of CasaSur Art Hotel on Trip Advisor.

I’m delighted you found all our team attentive & helpful. We are pleased, as these are the finest compliments we can receive.

The city tour on saturday is something that deserves to be highlighted, since it is a differentiating factor which people enjoy more than expected.

We are very much looking forward to your return visit too & hope it will be in the very near future.

Yours sincerely,

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
111 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed February 22, 2014

I am very happy to recommend the CasaSur hotel.

Location:

The hotel itself is an an excellent location in the very nice Recoleta area. It's within easy walking distance of lots of nice bars, restaurants and there's good shopping nearby too. It's also well placed for site seeing.

Room:

We arrived a bit early (after a long flight) and the hotel were very accommodating by letting us check in early. They gave us a room with no view (which we wanted) but larger than we had booked (a great alternative), so we were happy with this arrangement.

The room was very spacious and had 2 bathrooms, much to the delight of my wife. Shower pressure was fantastic - as powerful as you could possibly get! Air-con was efficient and kept the room lovely and cool. Bed comfort very good but not exceptional. Housekeeping was very good - the standard of cleanliness was high.

Service:

I can't really praise the staff highly enough for the levels of customer service. Every one of them was always warm, welcoming, friendly and efficient. I can see why other reviewers made such positive comments about the service, it really was excellent.

As others have mentioned, the hotel operate a free tour of the city on Saturdays. Normally, I am not a great fan of tours but this was very good and enjoyable. The guide spoke excellent English and was informative but not boring. He was happy to answer any questions. Top marks here.

Food and Beverage:

Catering facilities are a bit limited but adequate for a hotel of this size. The bar was small and was nice for the occasional drink.

Breakfast offered a smallish selection of food and it was adequate rather than being exceptional.

We didn't try the restaurant, simply because there were so many places to eat nearby.

Overall, highly recommended. Think you'd struggle to find a better hotel for this price in such a great location. I can't quite go to 5 stars - even though the staff are all so nice - but it's a very good 4 star hotel.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank endofcity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, March 1, 2014
Dear Guest,

Thanks a lot!!! We were delighted by your review. It is such a wonderful description full of details and suggestions that travellers will be more than happy to read it.

We are glad you enjoyed location, room and mostly SERVICE. We are proud of our staff and are sure they are our greatest achievement!!!

Looking forward to a future visit!

Best regards,

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
71 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 17, 2014

From the time our taxi stopped in front of this hotel, it was 6 star service all the way. This is a small, quaint hotel in Recoleta. Note – the rooms are very small (just enough room to walk around a king size bed), but the location and neighborhood feel makes up for it. That said the bed was very comfortable and the shower was nicely done. I can’t remember the toiletries in the bathroom, but remember liking them.

Small selection of items for breakfast, but they make eggs to order.

Make sure to see the Recoleta Cemetery. It’s a 5 minute walk from the hotel. One of the highlights of my trip to Buenos Aires!

Highly recommend this hotel.

Happy travels!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suman514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, February 19, 2014
Dear Guest,

Thank you for your positive review of our hotel. We try hard each day to earn comments like this, and we will continue to do so.

We hope to see you again soon, and want you to know that we appreciate and value your business!

Best Regards,

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CasaSur Recoleta

Property: CasaSur Recoleta
Address: Avenida Callao 1823, Buenos Aires C1024AAE, Argentina (Formerly CasaSur Art Hotel)
Location: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Buenos Aires
#12 Luxury Hotel in Buenos Aires
#27 Family Hotel in Buenos Aires
#36 Business Hotel in Buenos Aires
#37 Romantic Hotel in Buenos Aires
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — CasaSur Recoleta 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
CasaSur stands out for its uniqueness, its room concept, innovation and personalized service. Located in the distinguished Recoleta neighbourhood, near by several cultural, gastronomic and art attractions.The combination of textures and noble materials outstands in each one of the 36 neoclassic style rooms. A warm environment, where details were thought to meet guests’ needs, at any time for every requirement. ... more   less 
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Also Known As:
Casasur Art Boutique Hotel

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