My wife and I recently stayed at CasaSur for 4 nights in November. The hotel is perfectly located on Avenida Callao in Recoleta within walking distance of Duhau and Alvear. It’s also in close proximity to Palermo, Puerto Madero, San Telmo and other popular neighborhoods; cab fares are very reasonable from this location.
When checking in, we were “upgraded” to a suite off the road. This sound great, but in reality the balconies and street views are part of the hotel’s charm. Our suite did not have street view and instead faced a wall five feet out. Our reservation mentioned L’Occitane bath amenities, but these were not present. The room had a dirty towel and some leftover trash in cabinets from a previous guest. The toilet clogged on multiple occasions.
Service was average; we came from a luxury resort with impeccable service so maybe our expectation was too high. The front desk did a nice job getting cabs, but any type of “above and beyond” service wasn’t going to happen. We requested help with our LAN check in and seat selection, but the front desk said they were unsuccessful (funny…the other hotels were able to do this no problem). We called LAN and sorted everything out 60 minutes later on our own.
This hotel is certainly not luxurious in my mind, but the beds were soft, the water was hot, the Internet was free and the A/C worked well. We were on a two week trip and wanted to wash clothes, but the prices were absurd so we waited to visit our next hotel and had them cleaned for dramatically less.
Essentially you are paying for the location and basic hotel service. I think you could have a similar experience at a BA hotel for about half of the price.
As a city, Buenos Aires is fantastic and and Recoleta is a gem. We’ll visit again without doubt.
- Official Description (provided by the hotel):
- CasaSur stands out for its uniqueness, its room concept, innovation and personalized service. Located in the distinguished Recoleta neighbourhood, near by several cultural, gastronomic and art attractions.The combination of textures and noble materials outstands in each one of the 36 neoclassic style rooms. A warm environment, where details were thought to meet guests’ needs, at any time for every requirement. ... more less
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- Also Known As:
- Casasur Art Boutique Hotel