It is sad that a restaurant with such good food gets such bad ratings and is positioned way down the list in TA. All the top hotels recommend this place as being one of the best as do most of the good food writers but my own view is the attitude of the manager, copied by the staff, let's the place down.
All the fish and courses that we had were excellent, so was the wine.
However when you arrive you are " greeted" by a miserable disinterested moustachioed unsmiling " headmaster" who shows you to your table and then disappears. He is offhand and not interested in the foreign customers and spends his time talking to the locals albeit still unsmiling like a sergeant major.
He is clearly out of date.
His attitude seems to be copied by the waiters, who are totally fraught and stressed by him and not relaxed. They offer a professional but stiff service.
It is sad as this place should be well into the top twenty for the quality of the food. Sad as it is a lovely room, lots of excellent art, and busy.
Change the manager and loosen up the staff! It's great here.