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“Desert escape”

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The Ritz-Carlton, Dove Mountain
Ranked #1 of 5 Hotels in Marana
Certificate of Excellence
Medina, WA
Level 6 Contributor
123 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Desert escape”
Reviewed February 18, 2014

This is a beautiful property with excellent staff and very good restaurants. At night fire basins and lava heaters beckon romantically. It's a pretty place to escape from rain or snow! We stayed four nights and would not hesitate to recommend this resort to friends or relatives.

  • Stayed February 2014
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Helpful?
Thank frogprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (318)
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English first
Urbana, Illinois
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2014

The resort is beautiful and the casitas are spacious and comfortable. We are in Tucson every year in February and have previously always stayed at the J. W. Marriott but got lucky when our usual Marriott suite was not available. And I do mean LUCKY!!! The 2000+ square foot casita is WAY bigger and nicer than the hospitality suite at the Marriott and the staff here is way nicer. The beds are the most comfortable in Tucson and I will never go back to the Marriott again.

Room Tip: If you can afford it, get a casita.
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  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank iguanabrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland Park, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 10, 2014

Resort property is beautiful and the staff are nice and eager to be of service. The room layout did not provide adequate lighting. No resessed lighting and only one fixture to light the room. One dimmly light nightstand lamp, one floor lamp over reading chair and one badly located arm lamp which lit the telephone only…wha????. One top dresser drawer held the safe which would have been better located in the closet. The coffee maker was stowed in a cabinet underneath the dresser and was a pain to keep up with plugging it and finding room for it. The very large television takes up much of the dresser space and could have been installed on the wall affording more space for personal items. Room service menu was lacking in choices and food arrived incorrectly and cold many times. 'Core' and the pool side restaurant, 'Turquesa' were both very good. Resort property is beautiful but remotely located from other dining, shopping and the downtown Tucson city proper. Be careful if you go hiking. Bring water (and a compass might help) as the trails into the mountains are not clearly marked. Plus, we heard a wild burro off in the distance and wouldn't know the first thing to do if conforted by one…yikes! I resented having to pay $28 dollars a day for valet parking in addition to resort fees. The self parking lot is hard to find as there is no signage indicating where to park. Dissapointed in this resort calling itself the Ritz as I have stayed at many a Ritz before (not bragging, just a fact) and this simply did not measure up.

  • Stayed January 2014, traveled on business
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Helpful?
2 Thank cocomojoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liam D, General Manager at The Ritz-Carlton, Dove Mountain, responded to this review, February 11, 2014
Dear Guest,

Please know that we very much appreciate receiving comments from our guests as they help us to continually maintain and improve on the experiences we provide. The Resort is a secluded hideaway reflecting the heart and soul of its peaceful and scenic surroundings, offering a sanctuary where our guests can enjoy every conceivable amenity. Your comments are very valuable and will be embraced as we endeavor to provide the finest facilities and activities for our guests.

Thank you for your loyalty to Ritz-Carlton and also for your kind words about our Ladies and Gentlemen. We hope to have the opportunity to welcome you back to Dove Mountain in the future.

With kind regards,
Liam Doyle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawaii
Level 6 Contributor
78 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed February 3, 2014

A near perfect experience. We were visiting for a family wedding and loved our stay. The hotel provided a wonderful retreat where we could enjoy a relaxing and comfortable experience. The staff was top notch! From the team at Reception, to the Pool Attendants, F&B Staff, Bell and Valet....all were warm and personable.
The rooms are of typical Ritz quality, with all the comforts we needed. Our rooms were on the first floor, which at first I was not sure I would like. However, it was nice to have our little patio out to the desert where we could socialize and enjoy evening drinks. It was unseasonably warm which meant great pool time (nicely heated!) and fun hike with with the guide. As for the location- we love the fact that it is remote and peaceful. By far, the best resort experience in the Tucson area.

Room Tip: Rooms that are adjoining/connecting share a mini-foyer - great for family travel!
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  • Stayed September 2013, traveled with family
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Helpful?
Thank rkb777300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liam D, General Manager at The Ritz-Carlton, Dove Mountain, responded to this review, February 7, 2014
Dear Guest,

Thank you very much for taking the time to share your comments regarding your recent stay at The Ritz-Carlton, Dove Mountain. Your observations about our Ladies and Gentlemen, as well as, our property are very much appreciated and we are delighted you and your family enjoyed your visit.

We look forward to welcoming you back to Dove Mountain in the near future.

With kind regards,

Liam Doyle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 4 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 3, 2014

I had some business to do in Tucson and decided to go a few day early and bring the family along for a few days of warmth and sunshine in the midst of a cold winter. I couldn't have been happier with the resort. The room was a bit on the pricy side but it was completely worth the expense.

Having stayed at several different RC properties in the past I knew that I was in for a first class experience. The very best part of the trip was they had an option to get a tent setup in the room in lieu of a roll-away. My four year old absolutely loved the tent along with the little lantern and stuffed animal. It made night time that much more special and I would highly recommend that option for any young children. We enjoyed the heated pools and water slide and even took advantage of the available cabanas. The food at all of the venues was first class although a bit on the expensive side.

The flautist plays every evening for 30 minutes and it is great to sit out on the patio with a beverage and just relax listening to the soothing sounds. The evening hikes were also a nice treat. I also took advantage of the free club rental and and range use down at the golf club. We did not use the spa but did enjoy the wonderful fitness room.

Room Tip: Choose a room looking at the pools for the ability to listen to the flautist.
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  • Stayed January 2014, traveled with family
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Helpful?
Thank eric m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 28, 2014

We attended a meeting plus spent personal time at this lovely resort. For hikers its great benefit is we did three nice hikes without getting in the car. The first, a loop from the hotel, was not well marked. The elevation makes it a bit of a challenge but a great hike if you end at sunset. The longer hike was well makred (to Upper Javalena and Apollo Springs), challenge but worth it. The hotels food is pricey but excellent. At 5:15 a Native America flutist plays from the hillside across from the pool and is a real treat. The staff is very accomodating.

Room Tip: Fitness center is good but with a few more items it could be great.
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  • Stayed January 2014, traveled on business
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Helpful?
Thank Posky44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
America, The Netherlands
Level 6 Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed January 27, 2014

We were a family group in 3 rooms over Christmas. This is a beautiful resort in a sublime setting. Rooms are luxurious, with high quality appointments. It is indeed isolated. However, one cannot fault the resort for this...a little basic research would indicate so and not knowing this beforehand is easily the fault of the traveler. A shopping center a couple of miles from the resort with some restaurants and other conveniences is half-built and should help with this. Otherwise, the trek into Tucson is worth it for some great dining (Reilly's and La Poca Cosa were our favorites, as well as Elvira's in Tubac).

The facilities at the resort are terrific--golf, tennis, pools, as well as incredible hiking. The saguaros are so abundant and healthy around the resort that a local friend said there was no reason to go visit Saguaro National Park.

The staff was generally very helpful and nice. We had a few weird service experiences that are part of what has me downgrading this review from a 4-5 star to a 3 star. It began at check-in. All 3 rooms were supposed to be Mountain views. My sister checked in first and was given a Front Drive View room, their lowest category and not what was paid for. She wasn't aware, and checked in, unpacked and got settled. She did not feel like moving. We became aware of it when she described the room and view, and did not appreciate that the resort would try to pawn off a cheaper room, especially since they were only at about 50% capacity.

When we checked in, we politely brought it to the attention of the the woman who helped us. She apologized. That was it...no offer to fix it or remedy it in some other way. I had to ask her what they could do about it. She then offered to move them, but they were settled and didn't want to so I suggested she upgrade one of the other rooms to compensate. Again, they were far from full. She offered a handicapped-accessible suite (we did not need the accessibility. She did not want to give a regular suite) if we were to pay an additional $30 a night. This hardly seemed like a nice introduction to the resort. We ended up taking this because we were already paying $30 a night for a rollaway bed which we would no longer need. The suite was large and lovely. However, when you make an error like that, either inadvertent or deliberate, and give a guest your worst room category when you are far from full, work a little harder (or at all) to make it right.

Because my sister had the worst room that overlooked their front driveway, they had the unusual occurrence of getting to see that one day, their car, which they had not called for from the valet, was sitting in front of the hotel off to the side of the check in area in the middle of the day for no reason, all windows wide open, rather than secured in the lot. They checked back 30 minutes later...still there. hey called down to the front desk to ask about this, and everyone seemed confused. It took quite a while for the car to be returned to the lot, and they seemed to recognize it as an issue because they offered, without asking, to take that day's resort fee off of the room.

We ate breakfasts at their ToGo cafe, which made great, quick oatmeal, smoothies, and Pete's coffee drinks. We had a couple of lunches at the poolside restaurant, which were tasty, and where service was excellent. We ate all other meals off-resort, with the exception of one unfortunate dinner at their casual restaurant where they serve bar fare. We had no qualms eating there since the food near the pool was good. Just that day, I'd had a very fresh fish sandwich at the pool. However, our dinner was just bad. A crab dip tasted like warmed tuna from a can. Two people got fish sandwiches that were served with melted cheese (yuck) and you could smell the fish as it approached the table...not good. A dessert had macarons on the side so stale they tasted like they had been baked months before. Relative to the generally warm, helpful, and friendly staff we encountered in the rest of the resort, the 2 servers who helped us here were just flat. I'm not sure what's going on in this kitchen, but it isn't good. Again, when we told our server about the food that wasn't good, we got an empty apology...no offer to rectify it in any way...just like our initial front desk experience. I think this is a training issue, and something the resort can work on.

As we were getting ready to leave on our final day, their rooms manager was in the lobby and approached us to ask about our experience. He was a gem, and it would have been great to see managers around more than on that final day. We told him about the many good things and the few things that were quite off. Once home we found out that he ended up taking the dessert off the bill from dinner the night before (but not comping the whole bad meal...again, surprising for a Ritz-Carlton). We are not people who go to resorts looking for things for free and then complaining when we don't get them. I've read reviews of that sort. These are just basic things a fine resort should do. I think they are figuring out their identity a little bit. Tweaking service levels in the desert so that they are up to R-C standards may take some time.

  • Stayed December 2013, traveled with family
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Helpful?
5 Thank ReviewerMaryland1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Dove Mountain

Property: The Ritz-Carlton, Dove Mountain
Address: 15000 N Secret Springs Dr, Marana, AZ 85658-4813
Phone Number:
Location: United States > Arizona > Marana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in Marana
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Dove Mountain 5*
Number of rooms: 250
Official Description (provided by the hotel):
The Ritz-Carlton, Dove Mountain is Tucson's finest luxury resort, nestled in the high Sonoran Desert against the Tortolita Mountains. Featuring a destination spa, adventure programs that can restore your soul, world class hiking, Jack Nicklaus Signature Golf, indoor and outdoor dining including True American Cuisine at CORE Kitchen and Wine Bar, and richly appointed accommodations in a striking canyon setting, this resort is a place where adventure and a gracious spirit come to life. ... more   less 
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Also Known As:
The Ritz-Carlton Dove Mountain Hotel Marana

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