My sister and her family traveled here for vacation, and provided they just had a new baby, I wanted to send them some cocktails and apps upon arrival. The guest relations supervisor helped arranged to have a card presented to them upon check-in. However, it was not executed and they never received the card or the cocktail offering. What a bummer! I was then put in touch with the front desk manager; she apologized, and said she would look into it and follow up. Never did. That was three weeks ago. Very poor service for such a "service oriented" hotel.
- Free Parking