We stayed with friends in a 2-bedroom villa. For the price I did not expect brand new luxury, but I did expect cleanliness and semi-knowledgable staff. To list the issues:
- There were ants all over the villa.
- The screen door was broken
- The two "Kingsize beds" were two single beds pushed together
- The buffet breakfast was terribly disappointing
- The pool bar food looked like it was re-microwaved from carrefour
The above parts I could live with due to the cheap price, but given that this resort was the only place with any kind of entertainment, when we asked the staff about the Friday Brunch at the restaurant at the resort which has good entertainment, they only stated the time was from 3-8pm, neglecting to tell us that it gets full and we should make reservations. If that wasn't enough, later we called the front desk to ask what time the restaurant was open until after the brunch, they told us 11pm. So we went to the restaurant at 10pm thinking we could still go for drinks, only to be told that it's closed and there is nothing on after the brunch.
The front desk staff need to realise their guests do not understand the area, and they should be far more informed and better able to communicate, anticipating what customers may want or need.
- Official Description (provided by the hotel):
- The Beach Hotel & Resort Umm Al Quwain is your idyllic destination for a quiet weekend in the sun or a summer escape with family and friends. An ideal getaway, the hotel offers comfortable amenities and a breathtaking beach, all immersed in beautiful green landscapes. Make sure to visit our Lebanese restaurant, which delivers authentic gastronomy and an unrivaled atmosphere. ... more less
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- Also Known As:
- Hotel Umm Al Quwain
- Beach Hotel Umm Al Quwain