Very unprofessional staff, careless, totally ignored requests submitted along with booking done 3 weeks before arrival date, they didn't care to call clarifying status if our request which was simply to put our 3 booked rooms next to each other to keep kids nearby, they just put us in 3 rooms far from each other, sea view on corner ground floor room was blocked, room changed after argument, most importantly this is not a beach hotel and should not be categorized as one, water is still shore of creek not open sea at all, dirty beach not good for swimming, swimming pool water is no heated and not cleaned, important note: no rescuer at swimming pool at all. No play area, no activities, rooms where rented to group of noisy teens next to our rooms, couldn't sleep due to noise of drunk teens, hotel admin interfered very late after so many complains from surrounding rooms, dirty towels, and when we request for 4 extra towels we've been told we can only get 2, no towels at swimming pool by the way, so must take own towels from room to use, old dated furniture rooms full of ants, and in general building poorly maintained. In short and vey honestly it's worse so called beach hotel i've ever been. Mattresses laid on floor because the were no extra beds as requested but those were charged 99 dhs per night!! In short: total waste of money, not recommended at all for families, or romantic holidays. Not a Beach hotel.
- Official Description (provided by the hotel):
- Palma Beach Resort & Spa is established since 1995, it is built with Ancient Egyptian blend with classy, first class facilities and amenities to give pleasure, tranquility and luxury to our guest. A beautiful place in the desert designs elegantly and offers all the modern comforts and conveniences that our guest will surely enjoy. Palma Beach Resort comprises a luxurious Deluxe, Suites, and Villas with spacious, comfortable, warmly designed quality accommodations, each fully equipped with all modern conveniences you may wish for. Palma Beach Resort & Spa is best for business, pleasure and perfect get away destination. Palma Beach Resort & Spa is situated on the shore of Arabian Sea in the Emirates of Umm Al-Quwain and one of the most luxurious and preferred beach front resorts in Northern part of UAE. Palma Beach Resort & Spa is located just about 28 kms from Sharjah airport and 41 kms from Dubai airport two major cities in UAE. Dream land is just 6 kms away from our resort. ... more less
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- Also Known As:
- Palma Beach Resort And Spa
- Palma Beach Hotel Umm Al Quwain