I visited the Balkaya Hotel during July and read the reviews prior to visiting (so my expectations were not high to say the least). This Hotel was the pits - everything was a complete sham from start to finish. The place should be closed down.
If you have an early morning arrival then be prepared - No accommodation will be available upon your arrival at the hotel - you have to sleep on the sofa in reception which you share with the staff who were so drunk the previous evening that they never made it home. Dont worry you can share the pool with them as well in the morning when they use it to clean themselves. - The pool is also shared with the dogs who drink out of it and if you are really lucky you wont fall down the overflow gully around the edge of the pool which every morning has sections missing (this is because the staff like to sing loud and dance around the pool area, dislodging the sections, we replaced them four mornings running as we were concerned that a child would trip and fall or worse still break an ankle or leg). They use glass rather than plastic beakers for drinking out of around the pool area but dont worry if a glass gets broken, they just swep it into the borders for anyone to walk on.
When you do eventually get given a room dont be too disappointed - you will have a bed and a wardrobe (maybe if you are really lucky it will have handles on), there is also a tv which wont work, air conditioning which you pay extra for and yippee an en-suite - oooops no its a closet with a handbasin, toilet and shower - all so close that you can complete the three actions without moving an inch.
Food - well be cautious - there were lots of flys and insects over the breakfast and keep you children away from the so called toaster - its a hotplate type griddle that is conveniently placed two feet off the floor - ideal for youngstesr to touch or god forbid fall on, a nightmare - totally irresponsible of the mangement not to realise how dangerous it could be ( but then again I dont suppose they care less). Evening meals were bland and uninteresting - chicken nearly every night - no tea or coffee unless you purchase at the bar and at an additional cost. Soup every day - melon every day and if you dont eat it straight away it becomes warm very quickly - yuck!
Entertainment once a week - barbeque and belly dancers - they will charge you £10.00 per person or you can pay turkish tl (be careful here they will charge you more than the exchange rate at local agencies, even the rate on their own reception was less than what they were charging). Other entertainment is drinking at the pool bar until 6.00am - dont expect to sleep even if you are not down at the bar because the music is so loud you cant have a conversation in you room without having to shout.Drink are expensive, 5tl for an EFES - 3.5tl elsewhere - be careful if you go for the cocktail, buy one get one free, the second is alchol free - they are only interested in you if they are ripping you off. Dont take a tab at the pool bar and always check the tab - you will without doubt be charged for drinks and food you havent had - the staff brag about doing this.
Dont take cream or off white towels for use around the pool area as they will steal them, claiming them as their own and you then have a fight on your hands trying to get them back. I wouldnt mind but their own towels are so thin if you blew your nose on them they would rip, not the sort you would hang on the washing line let alone take on holiday.
One morning it was 8.00 and no sunbeds, pool not cleaned and bar area still covered in used glasses and filled asshtrays - great impression.
We left after the first week, couldnt stand the lack of customer care or the interest that any of the staff were giving, it is just a joke to them - just one big joke.
Have I got anything good to say about this Hotel - ABSOLUTELY NOT!
I can recommend the Gorkham Hotel around the corner, worth paying the little extra for a service and quality a million times better.
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- Also Known As:
- Balkaya Hotel Fethiye