My family and I have just returned from a two week stay at the Saray and we had a wonderful holiday. However I do agree with “Acedes” regarding room 107, it does need a complete refurbishment. We were initially allocated 107 but were unhappy with the room (mouldy shower curtains and bathroom tile grouting, stained carpets etc) but on complaining to Dan (our rep) and Mustapha (Manager) we were moved to room 602 in the Fransola building which was immaculate.
Having read all the reviews on here my main concern, given that we were going self catering, was the constant references to people being stopped by the security guard when bringing food or drink into the hotel. Well I am pleased to report that this problem (for self catering guests) would appear to be sorted! On arrival we were issued with a blue wristband of the type you would expect in an all inclusive hotel. Mustapha explained that all self catering guests were being issued with these and on seeing the wrist band the security guard would not stop you and true enough we experienced no problems throughout the entire holiday. Quite frankly I don’t like the idea that anyone, not just self catering guests, could be stopped taking food or drink into the hotel however I discovered fairly quickly that most hotels in the resort have exactly the same policy.
I have also read negative reviews regarding the staff, well I can assure you that was certainly not our experience! We thought we might be persona non grata after complaining about our room but nothing could have been further from the truth. Mustapha was always courteous and polite, Oshula, the bar maid was quiet but always pleasant and Michael was, well…………….utterly mad! The Saray’s one man animation team, guaranteed to put a smile on your face. And last but not least Hector the dog who would sell his sole for a slice of pizza.
Despite what you may read elsewhere there was music being played at the poolside during the day and there was the odd thing going on at night e.g. the Turkish Night which was fantastic. We didn’t eat very often at the Saray but we did the night they spit roasted a whole lamb and that turned out to be one of the best meals of our holiday.
Noise in the evening has also been mentioned in previous reviews and yes this can be a problem but whether you suffer from this is very much down to the luck of the draw! If you end up in the building nearest the pool then you may have acquired the best view but you are undoubtedly going to experience noise from the bar, if however you are allocated the building at the rear, as we were (Fransolo), then noise levels are not nearly as bad, occasional noise from the “Happy Hotel” further down the street and of course the bloody cockerel from across the road. The only other problem noise wise is the call to prayer from the mosque at around 5.30am but if you are not prepared to accept this then you shouldn’t be going to Turkey, simple as that!!
Acquiring a sun beds could be a bit of a problem. The Saray do not appear to actively discourage people who leave towels on the beds 24/7 which is not right in my estimation. I used to go down to the pool each day at approximately 8.00am and always managed to get decent beds but I reckon if you left it much past 9.00am you would struggle. One day I counted 47 towels on beds at five past eight and not a person in sight. As you will have read in other reviews the sun beds are in need of replacing however I did notice a few new ones so maybe this is being done gradually.
The position of the Saray is ideal, just a three minute stroll from Hisaronu main street and five minutes from the main supermarket Azda . For the kids the Go Cart track is directly across the road from the main entrance and in the evening the Dolmus service (local bus) to Olu Deniz and Fethiye runs past the front door as well.
Restaurants That I would recommend include : Robin Hood, Mamma Mia’s, Shine, La Meditaranee, Oasis, Bees Knees, Dragonaro and Pizza Peppino (best breakfast) and best value dining would be Dippy Dolly’s. If you are planning a night out in Olu Deniz "La Mare" is a nice place to eat.
- Official Description (provided by the hotel):
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- Also Known As:
- Saray Hotel And Apartments
- Saray Hotel Apartments
- Saray Hotel Fethiye