I stayed with my Mom for a week at this hotel from 17th october, 2013. It was a special treat for my Mom and was her 60th birthday present so I did have high expectations for this hotel and I did read the feedback for it before I booked.
On arrival, we were not pleased to be informed that the hotel had 'overbooked' our room and that we would have to stay a night in a 'sister' hotel of theirs which was a 3min drive down the road. We were not alone and this also happened with at least 3 others parties who arrived either at the same time as us or an hour or so before.
The receptionist assured us we could go to the bar before our transfer to the other hotel and that we could have 'whatever drink you want' due to the mistake. This was around 10:45pm.
One of the guys behind the bar had bloodshot eyes and both me and my Mom thought he might be drinking whilst working. He unfortunatley served us and would not give me a malibu and coke saying 'there wasn't any' several times until I pointed out that there was a bottle of it behind him! He then said we could have it if we paid...as it was for paying customers only and not part of all-inclusive! I told him that we had just been shown to the bar by the porter who had supposedly told another of the staff to let us have any drink we wanted due to our room mix-up. When he kept declining, I asked to speak to the manager and he was pointed out to me and was sat a few feet away.
The bar man did speak to the manager but the manager declined to let me have the drink I wanted and sat stern-faced as if he was head of an italian maffia, rather than manager of a hotel who wanted to keep customers happy.
I opted for a vodka in the end, part of the all-inclusive' drink range but wasn't pleased that I was promised something by one person and declined it by another.
It was a terrible start to the holiday!
The other hotel was nice and the staff were very friendly and helpful.
The following day, we were supposed to be going back to Montebello resort. I did check with the person on reception to ask them to make sure we had a room ready before we checked out of the the current hotel. He called them in front of us and assured us the room was ready.
We checked out of the 'sister' hotel and arrived at Montebello only to be told that the room was nowhere near ready and that we would have to wait. It was really frustrating sitting around with our luggage to be finally allowed a room several hours later. What was more frustrating was being told by other holiday makers that the hotel was only partially open and that one block wasn't even being used (maybe as it was near the end of the season).
We were also told by another holidaymaker that the room 'overbooking' happened often unless people had booked with Thompson - which we hadn't.
The room we had was really gorgeous. Really modern and finished to a high standard and so was the en-suite bath-shower room. 5/5 for the room!
The restaurant was fantastic. It had many options throughout the day and every meal was delicious!
I found the waiters to be friendly and helpful, especially Vaysey and a guy who wore glasses but I don't recall his name.
The bar area isn't that great and doesn't match the rest of the hotel. It has wicker seats and isn't as inviting as anywhere else on the premises.
Overall I would go here again. It really is a beautiful hotel and we were overjoyed with the room and the food at this all-inclusive hotel. The service could be better in certain areas though as some staff are amazing (restaurant staff and the cleaners were saw) and yet others really let down the hotel!
It was excellent value for money. The receptionist did allow us to stay later on the day we were supposed to leave for no extra cost due to the over-booking with the room.
- Official Description (provided by the hotel):
- Montebello Resort in Belcekız Oludeniz Beach (Blue Lagoon) has a unique place. National beach is 400 meters long, the unique beauty of the sea of color and very famous. The starting point is very close to our hotel in Antalya Lycian Way walking through the 500 km long. Rising just behind our hotel Babadag (2000 mt), height, location and natural landscape, the highest peak is one of the important places in and around the world for paragliding. Our hotel is 12 km from the ruins of the ancient Kayaköy, Dalaman Airport 55 km, 45 km from Saklikent and Dalyan, Fethiye is located 13 km from the city center.Total 8000 m² in an area of 6,000 m² built on the block with 3 floors consists of 4 units. All garden, sea or pool view 115 standard rooms, 3 suite rooms, 2 handicapped rooms total 120 rooms available. The hotel lobby reception, Elevator, 250 pax capacity restaurant, 250 pax capacity breakfast lounge, 2 bars, 2 water slides, a large swimming pool, a separate children's pool, ornamental pool, Spa Therapy Center, Sauna, Turkish bath, massage rooms, steam room, Beauty salon, Hairdresser, Fitness Center, 200 pax capacity meeting room, mini club, animation shows, swimming pool for the Sun Shades, Cushions, Chaise Lounge, Parking, Market, Photo, Doctor, Table Tennis, Darts, Billiards, Satellite Wireless internet in public areas and in service of our valuable. Spacious and decorated in minimalist style, garden and pool view rooms:Mini-bar,Satellite LCD TV,Balcony,Air conditioning Hair Dryer, Bathroom, Direct dial telephone,WC,Shower,Ceramic floor, Safe deposit box, Fire alarm detector. ... more less
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- Also Known As:
- Montebello Hotel Oludeniz