On arrival we were told by the reception staff that only 2 of our 3 rooms were ready we assumed this ment that one room was still being cleaned. But what the very rude lady on reception ment was that we could only have 2 rooms, she wanted 9 of us to stay in 2 rooms for 2 nights because the hotel was over-booked. She offered to compensate us for the inconvenience. We looked at the rooms and refused this offer, after arguing with the receptionist who lacked basic people skills and manners, she found 3 rooms. The family room was fine but the other 2 rooms were shabby with broken furniture, light fittings hanging from bare wires and no space for a cot, then to top it of we were given the cots my 6 month old baby and my 1 yr old niece were expected to sleep in. They were broken, had sharp splinters of wood and covered in cobwebs, when we complained to the receptionist she asked what she should do with it my husband replied BURN IT!
After wasting 3 hours trying to get the rooms we paid for we approached the manager who was very helpful and sorted it all out. He found us adequate rooms and gave us brand new travel cots.
For the rest of the holiday we had an amazing time, obviously the staff knew what had happened and they went out of their way to make sure we enjoyed our time at the hotel. The staff are a credit to the hotel; they work very hard day and night. Always happy, smiling and polite, well everyone apart from the lady on reception who didn’t smile or say hello once throughout the holiday!!!
The breakfast in this hotel is not brilliant and the chef could do with a lesson in how to fry an egg but what there is, is edible and well presented (full English is available at the snack bar at extra cost). We only had one evening meal in the hotel and this was quite nice. The hotel is going to be a 4* all inclusive next year so I presume the food will be of a higher standard with more choice.
We didn’t use this in the hotel but should we return this is a must as I’m told it helps get a deeper longer lasting tan. I did have a medical massage special thanks to Durmush, I hurt my back on the 2nd day and someone recommended it. Well it worked and was a lovely way to spend an hour.
The hotel has 2 big Alsatians as pets, during the day they are very friendly and spend most of the day asleep but they seemed to change come the evening, we saw them chase a few people. Not nice if you are afraid of dogs. I feel should if this hotel wants to be 4* the dogs are not appropriate and should go!
The manager later told us the hotel is to undergo a major refurbishment (it needs it) once it closes for the winter, with all the rooms, restaurant and reception area being done to a 4* standard.
We took our 6month old and she loved the whole holiday and the Turkish people loved her they would stop us in the street to look at her, shop owners would give her bracelets and trinkets with the protective eye on. This is just their way and is done in a very friendly manner.
If you are taking a baby I would recommend taking as much powdered milk as you can as this is very expensive and brands such as SMA and Cow & Gate are unavailable.
Restaurants and Resort
The resort is set is beautiful surroundings with mountains all around, the beach is shingly so surf shoes are a must. I didn’t go to the blue lagoon but the rest of my party did and they all agreed it wasn’t worth the trip and not how it looks in the photographs.
We ate out and JOSEPH’S and OTTAMAN’S both these restaurants are excellent value for money with plentiful menus and a lovely atmosphere. We ate at SULTAN AHMET one night despite the rave reviews in my opinion it was overrated, the food portions were small and the restaurant lacked atmosphere.
As we were coming home all the staff came to wave us off and there was even some tears! The manager helped carry our cases and gave us some bottles of water for the journey as it was sooooo hot!
The staff and manager at this hotel made our holiday and I would defiantly love to return once the refurbishment is done to see how the hotel has improved.
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- Also Known As:
- Turquoise Hotel Oludeniz